Senior Manager, IT Vendor Management Office

Procter & Gamble; United States; Hybrid; USD 110,000 - 165,000; Full time

Job summary

Procter & Gamble is seeking an experienced IT Vendor Relationship Senior Manager (IT VRM) to lead strategic relationships with high-risk IT vendors within the Corporate Information Technology team. This role bridges IT vendors, internal IT leadership, business partners, and end users to align on business needs and IT direction.

The IT VRM will oversee vendor relationships end-to-end, ensure clear communication of business requirements, and facilitate issue resolution when misalignment occurs

Qualifications

• 5+ years of experience managing complex IT contracts and vendor relationships, particularly with managed service providers.
• Proven ability to foster collaborative vendor relationships and create incentive structures that promote desired vendor behaviors.
• Expertise in vendor governance to minimize value leakage, maximize innovation, and identify continuous improvement opportunities.
• Deep understanding of IT vendor market trends, service delivery models, pricing strategies, and innovation capabilities.

Responsibilities

• Develop, formalize, and lead strategic relationships with high-risk IT vendors.
• Collaborate with internal customers and vendors to identify and maintain relationships that align with business and operational objectives.
• Monitor vendor performance, financials, and all aspects of vendor relationships to ensure objectives are met.
• Facilitate communication and collaboration between strategic vendors and key internal stakeholders, including IT leadership and executive teams.
• Ensure that business requirements are clearly communicated to vendors and that vendors fully understand these needs.
• Serve as the primary point of contact for issue escalation, dispute resolution, and arbitration between business units and vendors.
• Manage and measure the overall health and performance of vendor relationships against defined goals.
• Partner with stakeholders to prioritize business needs and translate those requirements effectively to vendors.
• Collaborate with leadership on vendor and resource planning, including demand management.
• Drive adoption of Vendor Management Office (VMO) services among leadership and ensure consistent best practices.

Skills

Vendor relationship mgmt

Negotiation

Communication

Stakeholder management

Contract governance

Analytical thinking

MS Office

Tools

Microsoft Office Suite

Job description

Job Location: CINCINNATI GENERAL OFFICES

Job Description P&G is seeking an experienced IT Vendor Relationship Senior Manager (IT VRM) to lead relationships with our high-risk, strategic IT vendors, operating from within the Corporate Information Technology team. This critical role acts as a bridge between IT vendors, internal IT leadership, business partners, and end users to ensure alignment on business needs and IT direction. The IT VRM will manage vendor relationships end-to-end, ensuring that business requirements are clearly communicated and understood by our IT vendors. They will also facilitate issue resolution when misalignment occurs between business expectations and vendor delivery. Depending on engagement level, the IT VRM will oversee one or more key vendor relationships, driving value and successful outcomes for P&G.

Essential Responsibilities and Activities

• Develop, formalize, and lead strategic relationships with high-risk IT vendors.
• Collaborate with internal customers and vendors to identify and maintain relationships that align with business and operational objectives.
• Monitor vendor performance, financials, and all aspects of vendor relationships to ensure objectives are met.
• Facilitate communication and collaboration between strategic vendors and key internal stakeholders, including IT leadership and executive teams.
• Ensure that business requirements are clearly communicated to vendors and that vendors fully understand these needs.
• Serve as the primary point of contact for issue escalation, dispute resolution, and arbitration between business units and vendors.
• Manage and measure the overall health and performance of vendor relationships against defined goals.
• Partner with stakeholders to prioritize business needs and translate those requirements effectively to vendors.
• Collaborate with leadership on vendor and resource planning, including demand management.
• Drive adoption of Vendor Management Office (VMO) services among leadership and ensure consistent best practices.
• incentive structures that promote desired vendor behaviors.

Job Qualifications

• 5+ years of experience managing complex IT contracts and vendor relationships, particularly with managed service providers.
• Proven ability to foster collaborative vendor relationships and create incentive structures that promote desired vendor behaviors.
• Expertise in vendor governance to minimize value leakage, maximize innovation, and identify continuous improvement opportunities.
• Deep understanding of IT vendor market trends, service delivery models, pricing strategies, and innovation capabilities.
• Strong negotiation, conflict resolution, and mediation skills with a track record of driving mutually beneficial outcomes.
• Excellent verbal and written communication skills, able to present technical topics clearly to both technical and non-technical audiences.
• Self-starter with the ability to independently gather requirements, prioritize tasks, and translate needs into actionable solutions.
• Strong analytical capabilities to interpret complex data, identify issues, and make sound recommendations.
• Ability to manage stressful situations professionally, providing excellent customer-facing support.
• Team-oriented mindset with proven ability to build and sustain effective relationships with both internal stakeholders and external vendors.
• Proficient in Microsoft Office Suite for collaboration, communication, and content creation.
• Ability to work in Cincinnati, OH based office on a hybrid schedule.

Job Schedule Full time

Job Number R000154494

Job Segmentation Experienced Professionals

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case.

Starting Pay / Salary Range $110,000.00 - $165,300.00 / year

Total rewards at P&G include salary + bonus (if applicable) + benefits.

Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

At P&G, we believe that diverse experiences help build strong leaders. Mobility is a key component of many management careers, providing opportunities to grow through different assignments, locations, and business challenges. Candidates should be prepared to consider relocation opportunities throughout their career as business needs and development opportunities arise.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click HERE. Procter & Gamble participates in E-Verify. Qualified individuals will not be disadvantaged based on being unemployed. P&G is dedicated to meeting the needs of applicants requesting an accommodation/adjustment due to a disability in order to complete the online application process. If you have a disability that affects your ability to complete our online application process, please visit our Disability Accommodation Page.

P&G was founded over 180 years ago as a simple soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We’ve spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship. The insight, innovation and passion of talented teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment. This is a place where you can be proud to work and do something that matters.