Senior Manager, IT Ops

Scripps Media, Inc.; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Scripps Media, Inc. in Phoenix, Arizona is seeking an experienced Information Technology Manager to lead our local IT team and ensure our technology infrastructure supports our mission of serving the community.

This role combines strategic leadership with hands-on management of broadcast and business systems in a dynamic media environment. You will manage desktop support, oversee network security, coordinate with vendors, and guide the implementation of IT projects while maintaining compliance

Qualifications

• 5+ years of general IT experience.
• Bachelor's Degree in Computer Science or equivalent work experience.
• Supervisory experience preferred.
• Mid-level knowledge of networks, business and publishing systems, and production systems.
• Must possess a valid driver license, a good driving record and possess companies required level of personal auto liability insurance

Responsibilities

• Manage desktop support functions
• Plan and direct the development, installation, and maintenance of computer application programs and computer software programs and systems
• Ensure staff provides effective levels of support and guidance to employees regarding the use of systems and technologies available on network
• Manage desktop support for local users to include workstations, laptops, printers, and copiers
• Manage cell phone support for local users
• Install, configure, and maintain the organization's LAN server and workstations
• Maintain security of LANs
• Notify appropriate management when users or organization are negatively impacted by network issues
• Install and configure related telecommunications network hardware, software and peripherals including routers, switches, call managers, ACD systems, and other Ethernet and fiber optic networking & telecommunications equipment
• Actively monitor network, voice, and video equipment ensuring prompt response to alarms
• Perform mid level troubleshooting, diagnosis and repair/fixes for LAN related hardware and software
• Maintain security of voice, data, and video systems
• Notify appropriate management when users or organization are negatively impacted by voice, data, or video systems issues
• Work with multiple hardware and software platforms
• Participate in testing disaster recovery plan
• Ensure inventories of Scripps systems assets, hardware, and software are current and accurate
• Ensure IT Security compliance to include personal computer and server passwords, anti-virus, software patches, and other security upgrades are maintained
• Research and evaluate new technologies, make recommendations as required
• Document Division IT operations policies and procedures.
• Participate in and comply with audits such as SOX and PCI
• Ensure change management procedures are followed
• Provide project management for the implementation, installation, and operation of local networks and systems
• Coordinate activities with local business units, Division IT staff, vendor support staff as needed
• Ensure timely response time to technology requests and issues
• Keep current with technology development, trends, and regulations to ensure effectiveness and compliance
• Make recommendations for IT security and operating policies
• Ensure backup and recovery procedures are in place and followed on daily/appropriate basis

Skills

IT leadership

Network fundamentals

Desktop support

Security/compliance

Communication

Education

Bachelor's in Computer Science

Tools

iNews

ELC

Final Cut Pro

Windows

Mac OS

Job description

Are you a tech-savvy leader ready to drive innovation and keep our systems running seamlessly? KNXV in Phoenix, Arizona is seeking an experienced Information Technology Manager who will lead our local IT team and ensure our technology infrastructure supports our mission of serving the community. This is your opportunity to make a strategic impact while managing cutting-edge broadcast and business technology in a dynamic media environment.

WHAT YOU'LL DO

• Manage desktop support functions
• Plan and direct the development, installation, and maintenance of computer application programs and computer software programs and systems
• Ensure staff provides effective levels of support and guidance to employees regarding the use of systems and technologies available on network
• Manage desktop support for local users to include workstations, laptops, printers, and copiers
• Manage cell phone support for local users
• Install, configure, and maintain the organization's LAN server and workstations
• Maintain security of LANs
• Notify appropriate management when users or organization are negatively impacted by network issues
• Install and configure related telecommunications network hardware, software and peripherals including routers, switches, call managers, ACD systems, and other Ethernet and fiber optic networking & telecommunications equipment
• Actively monitor network, voice, and video equipment ensuring prompt response to alarms
• Perform mid level troubleshooting, diagnosis and repair/fixes for LAN related hardware and software
• Maintain security of voice, data, and video systems
• Notify appropriate management when users or organization is negatively impacted by voice, data, or video systems issues
• Work with multiple hardware and software platforms
• Participate in testing disaster recovery plan
• Ensure inventories of Scripps systems assets, hardware, and software are current and accurate
• Ensure IT Security compliance to include personal computer and server passwords, anti-virus, software patches, and other security upgrades are maintained
• Research and evaluate new technologies, make recommendations as required
• Document Division IT operations policies and procedures.
• Participate in and comply with audits such as SOX and PCI
• Ensure change management procedures are followed
• Provide project management for the implementation, installation, and operation of local networks and systems
• Coordinate activities with local business units, Division IT staff, vendor support staff as needed
• Ensure timely response time to technology requests and issues
• Keep current with technology development, trends, and regulations to ensure effectiveness and compliance
• Make recommendations for IT security and operating policies
• Ensure backup and recovery procedures are in place and followed on daily/appropriate basis

WHAT YOU'LL NEED

• 5+ years of general IT experience
• Bachelor's Degree in Computer Science or equivalent work experience
• Supervisory experience preferred
• Mid-level knowledge of networks, business and publishing systems, and production systems
• Must possess a valid driver license, a good driving record and possess companies required level of personal auto liability insurance

WHAT YOU'LL BRING

• 5+ Years of broadcast experience with iNews, ELC, Final Cut Pro, as well as Windows and Mac OS.
• Available for night and weekend on call assistance as needed.
• Ability to work within a team environment
• Advanced trouble shooting skills
• Ability to read, analyze and interpret technical materials
• Ability to work independently
• Strong attention to detail with proven ability to manage multiple tasks and deliver quality products in short timeframes required

WHERE YOU'LL LIVE, WORK AND PLAY

Phoenix, Arizona offers an unbeatable combination of year-round sunshine, outdoor adventure, and urban sophistication. As the fifth-largest city in the U.S., Phoenix boasts a thriving economy, world-class dining scene, and vibrant arts and culture. The Valley of the Sun provides endless recreational opportunities, from hiking iconic Camelback Mountain to exploring the stunning Sonoran Desert. Sports fans can catch the Suns, Cardinals, Diamondbacks, and Coyotes in action, while golf enthusiasts enjoy some of the nation's best courses. With no state income tax, affordable housing compared to other major metros, and over 300 days of sunshine annually, Phoenix offers an exceptional quality of life. The city's proximity to Sedona, Flagstaff, and the Grand Canyon makes weekend getaways a breeze, while a booming tech sector and diverse job market create abundant opportunities for career growth.

#LI-SM2 #LI-Onsite

SCRIPPS’ COMMITMENT TO A CULTURE THAT CREATES CONNECTION

At Scripps, we are committed to a culture that reflects the audiences and communities we serve.We are intentional about creating anenvironmentwhereemployees, our audiences and other stakeholders feel valued and inspiredto reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.

ABOUT SCRIPPS

The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating connection. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlet Scripps News and popular entertainment brands ION, ION Plus, ION Mystery, Bounce, Grit and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Scripps Sports serves professional and college sports leagues, conferences and teams with local market depth and national broadcast reach of up to 100% of TV households. Founded in 1878, Scripps is the steward of the Scripps National Spelling Bee and its longtime motto is: “Give light and the people will find their own way.”

Scripps is the nation’s largest holder of broadcast spectrum. Scripps Sports serves professional and college sports leagues, conferences and teams with local market depth and national broadcast reach of up to 100% of TV households. Founded in 1878, Scripps is the steward of the Scripps National Spelling Bee and its longtime motto is: “Give light and the people will find their own way.”

As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.

As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.