Senior Manager, IT Observability

ViziRecruiter,LLC.; Salisbury (NC); On-site; USD 120,960 - 181,440; Full time

Job summary

A major food retailer is seeking an Observability Lead in Salisbury, NC, to create a comprehensive monitoring platform that enhances operational health. The ideal candidate will have over 11 years of experience in technology and proven leadership skills. Responsibilities include strategic planning, team mentorship, and automation implementation to support IT operations effectively. Competitive salary range is available based on qualifications.

Qualifications

• 11 or more years of experience in relevant technology.
• 8 or more years leading technical teams.
• Strong practical and theoretical knowledge of IT.

Responsibilities

• Defining and executing the strategic plan for the observability platform.
• Consolidating monitoring tools into an enterprise observability platform.
• Leading incident management and Root Cause Analysis.

Skills

Leadership

Mentoring teams

IT technology knowledge

Communication skills

Project management

Education

Masters Degree in Computer Science or Technical field

Tools

Data Dog

CA APM

ELK Stack

Prometheus

Grafana

Jaeger

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

The Observability Lead will be responsible for consolidating an array of monitoring tools and building an enterprise monitoring platform that will span all technical components of our IT landscape and business domains. This role will also oversee the creation of intuitive monitoring dashboards, robust metrics, and actionable insights, working closely with a UX Designer and engineers. The Observability Platform lead will guide all aspects of design, implementation, and evolution of a comprehensive observability strategy, focusing on the operational health of systems and their impact on business and customer outcomes.

Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Leads the defining and execution of the strategic plan for the observability platform, ensuring alignment with the overall enterprise strategy
• Leads the consolidation of disparate monitoring tools into a single, coherent enterprise observability platform with best-in‑class capabilities for our infrastructure: real‑time monitoring, AI & machine learning, data aggregation and visualization, alerting/notifications, automatic remediation, etc.
• Leads the implementation automation to embed monitoring and discovery processes in the production environment seamlessly
• Expand the scope of observability beyond traditional IT operations, linking systems monitoring to business outcome metrics
• Define and Improve incident management and Root Cause Analysis (RCA) by leveraging operational monitors and historical incident data
• Enhance change management processes by providing a holistic view of system connectivity and dependencies
• Foster cross‑departmental collaboration to ensure broad understanding and efficient usage of the observability platform
• Lead and support the configuration engineers that will drive the adoption of the monitoring platform and enablement of observability into ADUSA
• Lead, engage, mentor and inspire a team consisting of observability engineers
• Advocate for observability best practices across the organization, educating stakeholders about the value and usage of the platform
• Continually assess new technologies and methodologies to improve the observability platform and its impact on

Requirements

• Masters Degree in Computer Science or Technical field; Equivalent trainings/certifications/experience equivalency will be considered
• 11 or more years of equivalent experience in relevant job or field of technology
• 8 or more years of equivalent experience in an advanced role or technical capacity, leading teams directly or indirectly
• 8 or more years experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills
• Proven experience leading and mentoring technical teams
• Strong practical and theoretical knowledge of computing and IT technology at all levels and across a broad range of technologies, environments, and practices, including extensive hands‑on experience.
• Understanding of observability pillars, such as logging, monitoring, tracing, and metrics
• Expertise in leveraging monitoring tools (e.g., Data Dog, CA APM) and platforms (e.g., ELK Stack, Prometheus, Grafana, Jaeger, etc.)
• Experience with incident management and RCA
• Solid understanding of modern automation technologies and techniques
• Excellent communication skills with the ability to engage and influence technical and non‑technical stakeholders
• Proven project management skills with the ability to manage multiple priorities simultaneousl

Preferred Qualifications

• Post graduate degree or advanced training and or certifications in relevant field/s of study
• Experience in Agile teams and Product/Platform based operating model
• Experience in retail or grocery preferred
• Deep understanding of observability pillars, such as logging, monitoring, tracing, and metrics
• Prior experience in building and scaling enterprise‑level observability and monitoring platforms
• Experience with business outcome metrics and their linkage to IT operations
• Familiarity with modern cloud platforms (Azure, GCP) and container technologies
• Expertise in leveraging monitoring tools (e.g., Data Dog, CA APM) and platforms (e.g., ELK Stack, Prometheus, Grafana, Jaeger, etc.

ME/NC/PA/SC Salary Range: $120,960 - $181,440

IL/MA/MD/NY Salary Range: $139,120 - $208,680

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.