Senior Manager IT - CRM Systems (Remote)

First Citizens Bank; Raleigh (NC); Remote; USD 100,000 - 130,000; Full time

Job summary

A financial services organization is seeking an experienced Information Technology Manager for a remote role. This position requires leadership in managing CRM systems and overseeing a team to deliver effective software solutions. The ideal candidate will have substantial experience in applications development and the ability to influence project architecture. Benefits include a competitive program designed to meet associate needs.

Qualifications

• 8 years of experience in Applications development, analysis or engineering.
• Must have demonstrated technical leadership experience for complex projects.
• Experience with regulatory guidelines governing the financial industry.

Responsibilities

• Provide leadership for medium to large sized projects.
• Manage critical vendor relationships.
• Serve as point of contact for all related technology efforts.

Skills

Technical leadership

Outstanding Communication

Experience with Salesforce technologies

TDD and CICD delivery

Cloud technologies

Education

Bachelor's Degree

High School Diploma or GED

Job description

Overview

This is a remote role that may only be hired in the following location(s): AZ, NC, NJ or TX.

We seek an experienced Information Technology manager to join our software development team focused on managing CRM systems. The teammate will manage an associate team to ensure effective delivery of service and project results. Oversee the design, implementation, and support of systems and applications. Partner with peers, senior management, business units, and associate teams to align projects or tasks with wider organizational goals.

Responsibilities

• Provide people leadership in delivering software solutions that meet user needs with respect to functionality, performance, scalability, and reliability.
• Provide leadership for medium to large sized projects and maintenance on our CRM technology systems that interact with up and downstream systems.
• Drive department best practices, guidelines implementation and adhering to standards
• Mentor, motivate and lead the team for success.
• Deep love of building elegant, maintainable, well-documented, secure code
• Abstracting and refactoring should be a passion, not a chore.
• Drive to learn new things and go above and beyond the call of duty.
• Always working to improve yourself and constructively support the team around you.
• Manage critical vendor relationships and activities.
• Serve has point of contact for all related technology efforts.

Qualifications

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications:

• Must have demonstrated technical leadership experience for complex projects
• Ability to influence the architecture and design
• Outstanding Communication and presentation skills
• Experience with Salesforce technologies
• Experience with TDD and CICD delivery
• Experience in implementing with COTS and SaaS solutions
• Experience with on prem distributed systems as well as Cloud technologies
• Experience with enterprise integration services/solutions
• Experience with regulatory guidelines (FFIEC, FDIC, etc) governing the financial industry
• Experience building and maintaining large software platforms, client and employee enablement initiatives

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.