Senior Manager, Investment and Client Service Operations (Office: Washington DC Metro or Princeton/C

ZipRecruiter; Princeton (NJ); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading firm is seeking a Senior Manager for Investment and Client Service Operations to optimize operational infrastructure. The role requires strong leadership in client operations, process optimization, and compliance knowledge, ensuring seamless service delivery to clients and advisors. The ideal candidate will thrive in a fast-paced environment and possess a strong command of RIA-specific technologies.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Health Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Qualifications

• 5-7+ years in an operational leadership role within an RIA/wealth management setting.
• Strong command of RIA-specific technology platforms.

Responsibilities

• Oversee all client billing processes and manage client reporting workflows.
• Design and implement processes that drive operational efficiency.
• Ensure adherence to regulatory requirements and prepare financial performance reports.

Skills

Operational Leadership

Process Optimization

Client Satisfaction

Technology Adoption

Compliance Knowledge

Education

Bachelor's degree in Business

Advanced certifications (e.g., CFP, CFA, Series 65)

Tools

Adyzon

Schwab Advisor Center

Job description

Job DescriptionJob Description

OneWell is seeking an execution-focused Senior Manager for Investment and Client Service Operations to oversee and optimize the firms operational infrastructure. This pivotal role will serve as the backbone of our day-to-day processes, ensuring a seamless delivery of services to both clients and advisors. The ideal candidate is technology-forward, process-driven, and brings deep experience in the RIA spacecombined with the ability to collaborate effectively across diverse teams.

About Us:

OneWell is an RIA (registered investment advisor) serving faith-based institutions, private foundations, and family offices. One Oak serves as an Outsourced Chief Investment Officer (OCIO) where we bring institutional-grade investment management expertise to organizations that seek sustainable growth for their endowments and foundations but may lack the internal resources to manage complex portfolios.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Health Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Responsibilities

Key Responsibilities

1. Client Operations & Reporting

• Oversee all client billing processes, including calculations, invoicing, and reconciliation.
• Manage client reporting workflows (e.g., Adyzon) to ensure accuracy and timeliness.
• Coordinate account and portfolio reconciliation with custodians and internal advice teams.
• Handle alternative data management for enhanced investment strategies and client insights.

2. Process Optimization & Client Experience

• Design, document, and implement processes and procedures that drive operational efficiency and elevate the client experience.
• Execute the firms technology strategydeveloped with the technology leaderby ensuring seamless adoption of new tools and systems.
• Lead training programs for team members on operational workflows, technology platforms, and client service standards.

3. Risk, Compliance & Financial Oversight

• Ensure adherence to regulatory requirements (SEC, FINRA) and firm policies, serving as a primary contact for risk and compliance matters.
• Prepare and deliver monthly financial performance reports to the CEO in collaboration with external accounting and advisory partners.
• Manage firm-wide insurance policy renewals and advisor licensing requirements.

4. Vendor & Human Capital Administration

• Administer relationships with key vendors (custodians, technology providers, service partners) to ensure optimal performance and service levels.
• Oversee select human capital functions, including payroll processing, PTO management, benefits administration, talent onboarding, and the maintenance of employee handbooks.
• Maintain up-to-date position descriptions and job packets for all roles.

5. Firm-Wide Policy & Procedure Management

• Serve as the steward of firm policies, ensuring consistency, compliance, and alignment with Tabars strategic goals.
• Identify opportunities for operational enhancements and implement scalable solutions.

Requirements

• Must reside in Washington DC metro or Princeton/Central NJ area, as there is an in-office requirement
• Experience: 5-7+ years in an operational leadership role within an RIA /wealth management setting
• Technical Proficiency: Strong command of RIA-specific technology platforms (e.g., Adyzon, Schwab Advisor Center, or similar) and a forward-thinking approach to technology adoption.
• Process Expertise: Demonstrated ability to design, implement, and refine operational processes focusing on efficiency and client satisfaction.
• Compliance Knowledge: Familiarity with SEC and FINRA regulations governing RIAs.
• Education: Bachelors degree in Business, Finance, Operations Management, or a related field; advanced certifications (e.g., CFP, CFA, Series 65) are a plus.
• Attributes: Detail-oriented, proactive, adaptable, and solutions-driven; thrives in a fast-paced, dynamic environment.