Senior Manager, Infrastructure

NetDocuments; United States; Hybrid; USD 182,000 - 208,000; Full time

Benefits offered by this job

90% healthcare premiums company covered

401K match at 4% with immediate vesting

Flexible PTO

Access to LinkedIn learning

Job summary

A leading cloud-based content management platform is looking for an experienced Cloud Infrastructure Manager to oversee operations and ensure security compliance. The ideal candidate should have over 12 years of experience in the field, strong leadership skills, and a deep understanding of SaaS environments. This role offers a competitive salary and a hybrid work environment.

Qualifications

• 12+ years of professional experience in cloud or infrastructure engineering/operations.
• 6+ years of people leadership experience.
• Deep understanding of technology infrastructure functions.

Responsibilities

• Manage on-premise datacenter operations.
• Partner with software and cloud engineering teams.
• Ensure security and compliance standards are maintained.

Skills

Cloud engineering

Infrastructure operations

Automation

DevOps

Project management

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

Job description

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NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them [e-mail] our team members can review.

NetDocuments is the world’s #1 trusted cloud‑based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.

• Two‑time winner (2024, 2023) National Top Workplaces
• Two‑time winner (2024, 2023) Top Workplace innovation
• Three‑time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
• Three‑time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
• Three‑time winner (2024, 2023, 2022) Top Workplace Work‑Life Flexibility
• Three‑time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
• 2024 Cultural Excellence
• 2024 Technology Industry
• 2023 Top Workplace Leadership
• 2023 Top Workplace Purpose & Values
• 2022 Top Workplace Employee Appreciation and Employee Well‑Being

NetDocuments is a hybrid, remote‑friendly workplace. Come join our team and work inspired each day!

What You’ll Do

• Manage on‑premise datacenter operations as part of the Cloud Infrastructure team, ensuring stability and performance.
• Partner with Software Engineering, Cloud Engineering, and Architecture teams to maintain a world‑class cloud and infrastructure operation.
• Ensure security and compliance standards (SOC2‑T2, ISO27001) are implemented effectively and pragmatically.
• Maintain and enhance business continuity (BC) and disaster recovery (DR) plans in alignment with evolving business needs.
• Oversee observability standards and practices across the infrastructure environment in collaboration with key stakeholders.
• Provide leadership for incident response SMEs in partnership with the defined Incident Management process.
• Build trusted partnerships within the CTO organization, especially with Cloud Engineering leadership.
• Lead, mentor, and develop a high‑performing team of engineers focused on professional growth, certification, and readiness for full public cloud operations.
• Manage AWS PaaS services supporting NetDocuments’ SaaS applications.
• Lead annual budget planning and ongoing cost oversight for tools, infrastructure, and personnel.
• Implement best practices for vendor management within the infrastructure domain.

What You’ll Need to be Successful

• Bachelor’s degree in Computer Science or related field.
• 12+ years of professional experience in cloud or infrastructure engineering/operations, preferably within a SaaS environment.
• 6+ years of people leadership experience with strong coaching, development, and team‑building skills.
• Deep understanding of technology infrastructure functions and operational best practices for SaaS companies.
• Proven experience in automation, DevOps, and platform engineering.
• Demonstrated project and change management experience within a multinational organization.
• Excellent communication and presentation skills, with the ability to engage confidently with senior leaders and stakeholders.
• Strong business acumen, including strategic planning, budgeting, and financial management.
• Familiarity with compliance frameworks such as SOC2‑T2 and ISO27001.

What You’ll Love About NetDocuments

• The People!
• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 10 paid holidays
• Monthly contributions for life activities & wellness
• Access to LinkedIn learning with monthly dedicated time to explore

Compensation

The compensation range for this position is: $182,000 - $208,000. The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job‑related considerations.

Equal Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.