Senior Manager, IAM Operations & Governance

IMEA; New York (NY); On-site; USD 221,000 - 375,000; Full time

Job summary

Capital Group is seeking an experienced Senior Manager, IAM Operations & Governance to lead enterprise IAM operations and governance. You will shape durable operating models, ensure audit-ready security outcomes, and drive year-over-year maturity in a highly regulated financial services environment.

You will lead IAM operations across identity lifecycle, access provisioning, certifications, and privileged access, while partnering with risk, audit, and compliance teams to remediate findings and

Qualifications

• 10+ years in cybersecurity, including 5+ years of proven leadership building, scaling, and automating high-performing operations teams.
• Bachelor’s degree in Cybersecurity, Computer Science, or related field preferred.
• Experience leading managers and senior professionals in large, regulated enterprise environments.
• Ability to translate strategy into repeatable execution and measurable results.
• Familiarity with risks related to non-human identities and AI-driven access patterns.

Responsibilities

• Lead IAM Operations and Governance organizations, including identity lifecycle management, access provisioning, certifications, entitlement management, and privileged access oversight.
• Drive governance processes to align with regulatory expectations and risk priorities in financial services.
• Oversee IAM as Tier 0 services with strong availability, resilience, and recoverability.
• Advance modernization, automation, and AI to reduce manual reviews and improve identity data quality.
• Define and report KPIs/KRIs for leadership, governance forums, and audit transparency.
• Partner with Global Technology, HR, and application teams to embed IAM controls into workflows.
• Build and coach a high-performing IAM leadership bench and establish clear ownership of controls.

Skills

IAM Leadership

Security Operations

Governance

Regulatory Compliance

Risk Management

Automation & AI

Stakeholder Communication

Cloud IAM

Education

Bachelor's degree in Cybersecurity, Computer Science, or related field

Job description

“I can succeed as a Senior Manager, IAM Operations & Governance at Capital Group.”

At Capital Group, you are the person we are looking for to lead enterprise-scale Identity & Access Management (IAM) operations and governance—driving consistent, resilient, and audit-ready security outcomes.

As a senior leader within Global Information Security, you can translate IAM strategy into durable operating models, reliable services, and measurable risk reduction. You are highly execution-focused, accountable for outcomes, and committed to driving year-over-year maturity in a highly regulated financial services environment.

You can make an impact by:

Leading IAM Operations & Governance

• You can lead IAM Operations and Governance organizations, including teams responsible for identity lifecycle management, access provisioning, certifications, entitlement management, and privileged access oversight.
• You can establish and scale a repeatable operating model that drives consistent IAM outcomes across regions, platforms, and identity types (human and non-human).
• You can serve as a trusted execution partner to the Head of IAM, providing transparency into delivery risk, control gaps, and operational capacity.

Driving Governance & Control Assurance

• You can ensure enterprise IAM governance processes are executed consistently, including access controls, certifications, and segregation-of-duties requirements.
• You can align IAM governance activities to regulatory expectations and risk priorities in financial services.
• You can partner with Risk, Audit, and Compliance teams to support examinations, remediate findings, and eliminate repeat issues through structural improvements.

Operating IAM as Tier 0 Services

• You can ensure IAM services operate as mission-critical (Tier 0) platforms with strong availability, resilience, and recoverability.
• You can drive operational excellence across access fulfillment, application onboarding, authentication integrity, and entitlement accuracy.
• You can reduce operational risk by addressing both technical and human single points of failure.

Advancing Modernization, Automation & AI

• You can execute IAM modernization initiatives, including workflow automation, reducing manual reviews, and improving identity data quality.
• You can partner with engineering and analytics teams to operationalize AI/ML capabilities for anomaly detection, access risk identification, and certification optimization.
• You can ensure IAM controls effectively scale to non-human identities and emerging AI-enabled systems.

Delivering Metrics, Performance & Transparency

• You can define and report KPIs and KRIs that measure control effectiveness, risk posture, service performance, and automation progress.
• You can deliver accurate, decision-grade metrics for leadership, governance forums, and audit transparency.
• You can proactively identify operational debt, control drift, and emerging access risks through data-driven insights.

Partnering Across the Enterprise

• You can serve as a senior IAM partner to Global Technology, HR, application teams, and governance functions.
• You can embed IAM controls into business and technology workflows to minimize friction while maintaining strong security posture.
• You can influence adoption of standardized IAM practices across the enterprise.

Building Strong Teams & Sustainable Practices

• You can lead, coach, and develop a high-performing IAM leadership bench.
• You can establish clear accountability, decision rights, and ownership of controls.
• You can foster continuous learning across advanced IAM domains, including privileged access, cloud identity, and AI-related risks.

“I am the person Capital Group is looking for.”

• You have deep expertise in Identity and Access Management, including identity lifecycle management, access certifications, RBAC/ABAC, privileged access management, and cloud/SaaS IAM.
• 10+ years in cybersecurity, including 5+ years of proven leadership building, scaling, and automating high-performing operations teams, track record of driving accountability, engagement, and career growth.
• Bachelor’s degree in Cybersecurity, Computer Science, or related field preferred.
• You have experience applying automation and analytics to improve IAM outcomes.
• You have successfully led managers and senior professionals in large, regulated enterprise environments.
• You have a proven ability to translate strategy into repeatable execution and measurable results.
• You understand risks related to non-human identities and emerging AI-driven access patterns.
• You bring strong communication and stakeholder management skills, including experience working with audit and risk partners.
• You have experience in financial services or similarly regulated industries.
• You are familiar with global operating models, including follow-the-sun support structures.

“I can learn more about Capital Group.”

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor.

Charlotte Base Salary Range: $187,016-$317,927

Southern California Base Salary Range: $208,245-$354,017

San Antonio Base Salary Range: $187,540-$318,818

New York Base Salary Range: $220,768-$375,306