Senior Manager, HRBP- Corporate Retail

CVS Health; Hartford (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

CVS Health seeks a dedicated individual for a role focused on customer service and pharmacy benefit management. The position offers opportunities for career advancement and a supportive work environment. Ideal candidates will have strong communication skills and a commitment to client satisfaction.

Benefits

Flexible work arrangements

Career advancement opportunities

Supportive work environment

Qualifications

• Must be punctual for scheduled work shifts.
• Completion of HIPAA training programs required.

Responsibilities

• Provide phone coverage for incoming and outgoing calls.
• Resolve customer service issues and pharmacy network problems.
• Assist with on-site client orientation and health fairs.

Skills

Communication

Customer Service

Listening

Education

High School Diploma or GED

Job description

Employer Industry: Healthcare

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Flexible work arrangements available

What to Expect (Job Responsibilities):
- Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
- Acquire knowledge and proficiency in pharmacy benefit management (PBM) and mail order resources to effectively assist members and clients
- Resolve customer service issues and pharmacy network problems to ensure client satisfaction
- Assist with on-site client orientation, health fairs, and business conferences
- Perform office duties such as copying, collating, mailings, filing, and processing credit cards

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
- Exceptional phone and listening skills
- Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- 0-2 years of experience as a pharmacy technician or customer service representative in a healthcare-related service

#Healthcare #CustomerService #CareerOpportunity #FlexibleWork #TrainingProvided

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.