Senior Manager HR Operations

ClearView Healthcare Partners; Boston (MA); On-site; USD 145,000 - 180,000; Full time

Job summary

ClearView Healthcare Partners seeks an experienced HR Operations professional to own US HR operations across onboarding, moves, and offboarding, ensuring a high-quality employee experience and compliance with laws. The role blends policy design, audits, data governance, and trusted advisory partnering with senior leaders and the Director, People Strategy.

You will design and maintain HR policies, lead audits, manage data integrity in HR systems, and drive process improvements with

Qualifications

• Bachelor’s degree required; advanced HR certification preferred.
• Approximately 7+ years of progressive HR experience, including operations or HRBP roles.
• Deep knowledge of U.S. employment law and multi-state population support.

Responsibilities

• Own day‑to‑day HR operations for the U.S. employee population across onboarding, moves, and offboarding.
• Design, maintain, and enhance HR policies and handbook content in alignment with laws and global frameworks.
• Lead HR audits and ensure data integrity across HR systems and records.
• Provide trusted advisory support to leaders and employees; drive process improvements.

Skills

HR operations

Employee relations

Policy design

Data governance

Dashboard building

Education

Bachelor's degree

HR certification preferred

Tools

HRIS / data systems

Excel / reporting

Job description

Company Overview

ClearView Healthcare Partners is a premier life sciences strategy consulting firm headquartered in Boston, with offices in San Francisco, New York City, London, Zurich and Gurgaon. Serving clients in the biopharmaceutical, medical device, and diagnostic spaces, we provide world-class strategic decision-making support across a diverse range of business issues. Our goal is to inform actionable recommendations that allow companies to achieve their business objectives.

Company Overview

ClearView Healthcare Partners is a premier life sciences strategy consulting firm headquartered in Boston, with offices in San Francisco, New York City, London, Zurich and Gurgaon. Serving clients in the biopharmaceutical, medical device, and diagnostic spaces, we provide world-class strategic decision-making support across a diverse range of business issues. Our goal is to inform actionable recommendations that allow companies to achieve their business objectives.

Role Overview

The ideal candidate for this role will possess both strong analytical and people skills to allow him/her/them to be able to balance the people and business needs of the organization. This role blends strategic design and continuous improvement of HR operations with hands‑on delivery, serving as a trusted advisor and collaborative partner to leaders and employees while partnering closely with the Director, People Strategy, other People Strategy functions, and senior leadership stakeholders.

HR Operations, Policies, and Compliance

• Own day‑to‑day HR operations for the U.S. employee population across the employee lifecycle (onboarding, internal moves, offboarding), ensuring a consistent, high‑quality employee experience.
• Design, maintain, and enhance HR policies and employee handbook content in conjunction with other offices, ensuring compliance with federal, state, and local employment laws and alignment with global frameworks.
• Monitor employment law trends and HR best practices; proactively recommend and implement updates to policies, processes, and documentation, including change management and communication.
• Lead HR audits and own the integrity, consistency, and security of people data across HR systems and records, in partnership with other corporate functions.
• Proactively manage legal and compliance risk by ensuring consistent policy application, robust documentation, and timely escalation of sensitive or high‑risk issues.
• Oversee and, when needed, conduct investigations, partnering with the Director, People Strategy, and Legal to ensure fair, thorough, and timely resolution.
• Own and deliver HR training content and frameworks for employees
• Identify opportunities to streamline and automate workflows across functions and lead related improvement projects.
• Coordinate closely with other People Strategy functions and lead projects as needed.

Employee Relations, Engagement & Wellbeing

• Serve as a trusted advisor and coach to staff and managers on HR‑related issues, providing pragmatic, risk‑aware guidance and elevating matters as appropriate.
• Oversee employee relations cases across the lifecycle (conduct, probation, sickness/absence, accommodations, leaves, policy concerns), ensuring consistent handling and manager capability building.
• Own employee leaves and accommodations, including FMLA, medical leave, parental leave, and other time‑off programs, from design of process through employee education, implementation, and documentation.
• Partner with leaders and the broader People Strategy team to shape and support engagement, recognition, and wellbeing initiatives.

People Data, Analytics & Dashboards

• Serve as the senior owner for people data quality, governance, and reporting, ensuring accurate and actionable data for decision‑making.
• Design and maintain People dashboards and reports that provide insight into key workforce metrics (headcount, absence, attrition, tenure, and other trends).
• Take an analytical, metrics‑driven approach to problem solving, translating data into compelling narratives and recommendations that inform people decisions.
• Partner with Finance, Talent Acquisition, and business leaders to ensure alignment on people data used for budgeting, forecasting, and strategic planning.

Benefits, Compensation & Global People Programs

• Own U.S. benefits from an HR perspective, including strategy input, plan design discussions, day‑to‑day administration, vendor relationships, renewals, local benchmarking, and employee communications.
• Lead or support compensation work as appropriate, including data integrity for job and salary structures, annual salary review and bonus cycles, market pricing projects, and pay‑related change workflows.
• Lead U.S. immigration and work authorization activity in partnership with external counsel, and internal stakeholders.

Qualifications

• Bachelor’s degree required; advanced degree or HR certification (e.g., PHR, SHRM‑CP/‑SCP) preferred.
• Approximately 7+ years of progressive HR experience, including substantial time in HR operations, HR generalist, or HR business partner roles; experience in professional services or consulting preferred.
• Deep working knowledge of U.S. employment law and HR compliance; experience supporting multi‑state and/or global populations is a strong plus.
• Demonstrated experience owning benefits, leave and accommodations, HR policy design/maintenance, employee relations, and investigations.
• Experience managing U.S. immigration and work authorization processes in partnership with external counsel.
• Proven ability to design, manage, and continuously improve HR processes, with strong attention to detail, documentation, and follow‑through.
• Comfort working with HR technology and reporting tools, with a track record of building dashboards and using data to influence decisions.
• Excellent interpersonal, communication, and coaching skills, with the ability to influence and build trust at senior levels while remaining approachable to employees at all levels.
• Highly organized and detail-driven, with strong technological fluency and the ability to leverage digital tools and data‑driven solutions to streamline operations, enhance accuracy, and innovate HR processes.

The base salary range for this position is $145,000 - $180,000

The above base pay range will vary depending on location, job‑related knowledge, skills and experience. In addition to the base salary, you will be eligible for an annual discretionary performance bonus, and a comprehensive benefits package.

What We Value

We recognize that not every candidate will meet every qualification listed. If you’re excited about this role and believe you have relevant experience or transferable skills, we encourage you to apply. We value curiosity, a growth mindset, and a commitment to collaboration.

Equal Opportunity Employer

ClearView Healthcare Partners ("CV") is an Equal Opportunity employer. All qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.