Senior Manager, Head of Internal Communications

Deloitte (UK); Alabama; Hybrid; USD 119,000 - 159,000; Full time

Job summary

Deloitte UK is seeking a Head of Internal Communications to lead strategy and delivery across client-facing businesses. The role reports to the UK Associate Director, Internal Communications, and partners with Managing Partners and other stakeholders to deliver engaging, consistent communications across the firm.

This senior professional will ensure cohesive messaging, governance compliance, and measurable impact while partnering with regional teams and enabling functions.

Qualifications

• Leading internal communications in a large organisation.
• Developing and executing internal communications strategies.
• Proven business partnering and stakeholder management.

Responsibilities

• Develop and deliver an internal communications strategy for the business.
• Advise senior leadership on messages, tone, and channel mix.
• Translate firm priorities into relevant, accessible communications.
• Plan and deliver communications activities to achieve strategic goals.
• Localise communications for audience and environment.
• Collaborate with Heads of Internal Communications and other teams to deliver high-impact outputs with measurable outcomes.
• Leverage feedback and measurement to improve communications effectiveness.
• Utilise AI tools to enhance outputs and productivity.

Skills

Internal communications leadership

Strategy development

Matrixed environment

Copilot AI tooling

Tools

Copilot AI

Job description

This is an exciting opportunity to join Deloitte as a UK Head of Internal Communications. The role offers varied challenges and a real opportunity to make a difference to the colleague experience, leading internal communications strategy and delivery across one of our four UK client-facing businesses.

The Head of Internal Communications provides strategic advice and support for business leadership, partnering with Managing Partners and other key stakeholders to plan, develop and deliver an engaging communications strategy. Reporting to the UK Associate Director, Internal Communications, the successful candidate will work closely with peers across the firm and with the wider UK Internal Communications & Engagement team. This will ensure communications channels, processes and messages are consistent with, and contribute to, firmwide communications, our UK strategy and our purpose.

This senior communications role ensures that business-level communications content and channels are effective; while at the same time delivering cohesion across strategic messaging, processes and measurement.

The successful candidate will be a proven operator with a strong track record of working in a matrixed environment, often with minimal supervision, and outstanding business partnering skills. They will quickly develop a strong understanding of the business context and operate confidently within relevant governance, risk and regulatory requirements.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

This role is ideal for an experienced senior communications professional who has partnered with, and offered solutions to, leadership teams in a large, complex, matrixed organisation, alongside a commitment to innovation and continuous improvement.

Key responsibilities

• Strategy: develop and deliver an internal communications and engagement strategy, aligned with firmwide and business strategy, delivering an optimal colleague communications experience for our people
• Advisory: advise the relevant Managing Partner, Executive or leadership team, and other senior stakeholders, on a wide range of issues including key messages, tone of voice, narrative development and channel mix
• Adaptation: translate firmwide priorities and strategy into relevant, accessible communications for the business
• Execution: plan, lead and deliver communications activities that help the business and its people achieve strategic goals
• Localisation: adapt and contextualise communications according to the audience, objective and business environment
• Team working: work closely with key stakeholders and peer groups, including our other Heads of Internal Communications, External Communications, Clients & Markets, People & Purpose, HR, and Social Impact teams, to plan, design and deliver high-impact communications with measurable outcomes
• Listening and insight: stay close to the pulse of the business or function through strong relationships, qualitative and quantitative feedback, and measurement techniques, maintaining a clear view of what is working well and where improvements are needed
• AI ready: using Copilot and other approved AI tools as appropriate, use AI to enhance outputs, improve productivity, and embrace responsible AI adoption
• Leadership and network: be an active member of the firm’s wider Internal Communications community, role‑modelling collaboration and supporting the development of junior talent through coaching, knowledge‑sharing and best practice

Connect to your skills and professional experience

You will be highly influential, able to build trusted relationships, champion new ideas, offer constructive challenge and think strategically, while also delivering tactically and at pace. We are looking for someone with considerable experience of the following:

• Leading complex, strategic internal communications in a large organisation
• Developing and executing internal communications strategies, channels and integrated campaigns
• Using insight, feedback and measurement to assess communications effectiveness and improve outcomesWorking successfully across a highly matrixed organisation, managing multiple priorities and senior stakeholders

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Here at Deloitte we’re proud to be part of a global network of nearly 475,000 people - and that’s why the role of the Internal Communications professional is so important. We connect the dots in a highly matrixed, fast-moving, entrepreneurial organisation that’s influencing business for good."

- Drew McMillan, Enabling Functions

Our hybrid working policy

You’ll be based in Birmingham, London or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers