Senior Manager, Global Security Operations

allstate; United States; On-site; USD 152,000 - 210,000; Full time

Job summary

Allstate is seeking a Senior Manager to lead the Security Operations Center (SOC) across 24x7x365 detection and response. You will work during US business hours, partnering with frontline analysts, shift leads, and incident handlers to improve day-to-day performance and ensure operational excellence.

You will own the metrics program, translate data into actionable decisions, coach talent, drive process improvements (SIEM/SOAR), and coordinate with global teams in the US, Ireland, and India.

Qualifications

• 6+ years in security operations, incident response, or related cybersecurity.
• Proven leadership in SOC or security operations roles.
• Experience developing and interpreting KPIs and SLAs.
• Track record delivering operational improvement projects.
• Advanced knowledge of network and endpoint security.
• Experience with SIEM/SOAR detection and response tooling.
• Ability to mentor analysts and build career paths.
• Fortune 100 enterprise background preferred.

Responsibilities

• Lead from the floor, partnering with frontline security operations to measure and improve US SOC performance across all shifts.
• Own the SOC’s metrics program to define, track, and interpret KPIs, SLAs, and outcomes.
• Turn data into action by driving resource allocation, workflow improvements, and threat mitigation.
• Uplevel talent by coaching, mentoring, and building clear career paths for analysts and incident handlers.
• Drive operational excellence by establishing rhythms, turnover, quality reviews, and performance reporting.
• Identify recurring pain points and champion process improvements, tooling optimization, and automation (SIEM/SOAR).
• Support the global mission with senior management oversight across US, Ireland, and India operations.
• Translate performance and improvement outcomes into clear dashboards and reports for teams and leadership.

Skills

SOC leadership

Security operations

Incident response

People leadership

Metrics governance

Data-driven decisions

SIEM/SOAR

Executive presence

Automation

Threat detection

Tools

SIEM tools

SOAR tooling

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

You're in good hands is more than a promise to our customers. It's how we run cyber defense at Allstate. We are hiring a Senior Manager to join the leadership team of our Security Operations Center (SOC) and provide senior management support across our 24x7x365 detection and response operations. This is a senior leadership role, operating during US business hours in matrixed collaboration with our operations leaders across the Americas and international teams.

What You'll Do

• Lead from the floor. Partner directly with frontline security operations — analysts, shift leads, and incident handlers to measure, manage, and continuously improve the day-to-day performance of the US SOC across all shifts.

• Own the metrics. Serve as the owner of the SOC’s operational metrics program to defin e, track, and interpret KPIs and service outcomes (e.g., MTTD, MTTR, alert quality, false-positive rates, detection coverage, and SLA adherence) that reveal how the operation is truly performing.

• Turn data into action. Use data across SOC operations to drive decisions on resource allocation, workflow, and threat mitigation, and to lead the improvement projects that close identified gaps and increase overall operational efficiency.

• Uplevel talent. Coach, mentor, and develop existing analysts and incident handlers — building clear career paths (L1→L2→L3), raising technical and operational capability, and fostering a high-performance, low-burnout culture.

• Drive operational excellence. Establish and maintain the operating rhythms — shift turnover, quality reviews, and performance reporting that keep the team consistent, accountable, and aligned to established processes, procedures, and standards.

• Improve the machine. Identify recurring pain points and champion process improvement, tooling optimization, and automation opportunities (SIEM/SOAR) that reduce analyst fatigue and accelerate response.

• Support the global mission. Provide global senior management support to the broader Global Security Operations team, contributing to consistency, continuity, and effective handoffs across US, Ireland, and India operations.

• Communicate outcomes. Translate operational performance and improvement outcomes into clear, actionable reporting and dashboards for both technical teams and senior leadership.

Outcomes You’ll Drive

• A consistently fast and effective SOC, with strong Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR) sustained across all shifts.

• High-quality operations, with dependable detection coverage, precise alerting, and reliable SLA performance.

• A skilled and engaged team, with clear career growth, strong retention, and a healthy pipeline of talent ready for advancement.

• A metrics-driven operation that anticipates opportunities early and delivers high-impact improvement projects.

Key Qualifications

• Prior leadership experience within a Security Operations Center (SOC) — you have run the floor and understand security operations firsthand.

• 6+ years of experience in security operations, incident response, or a related cybersecurity discipline.

• 4+ years of people management experience, including managing analysts and coordinating a global team.

• Demonstrated experience developing, maintaining, and interpreting operational metrics (KPIs/SLAs) to measure performance and drive improvement.

• Proven ability to lead operational improvement projects from identification through delivery of measurable results.

• Advanced technical knowledge of network and endpoint security, common attacker techniques, and SIEM/SOAR detection-and-response tooling.

Preferred Qualifications

• A security operations background with a clear ambition to grow their management capability within a Fortune 100 enterprise.

• Experience defining and operating metrics, dashboards, and reporting for a 24x7 operational service.

• Experience supporting or coordinating operations across a global footprint, including scheduling, turnover, and team cohesion.

• Familiarity with automation and process-improvement approaches that reduce analyst toil and improve response speed.

• History of developing individual contributors into stronger operators and future leaders.

• One or more industry certifications, such as CISSP, CISM, GCIH, GCIA, or equivalent.

Skills

Automation Tools, Cybersecurity Operations, Data-Driven Decision Making, Executive Presence, Global Team Leadership, Mentorship, Operational Metrics, People Leadership, Process Improvement, Security Incident Response, Security Information and Event Management (SIEM), Security Orchestration, Automation, and Response (SOAR), Technical Leadership, Threat Detection

Compensation

Compensation offered for this role is $151,700 – 210,000 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.