Senior Manager, Global HRIS

CHEP; United States; Remote; USD 128,000 - 175,000; Full time

Benefits offered by this job

Annual Bonus

401K with company match

Vision insurance

Employee Stock Match Program

Tuition reimbursement

Parental leave

Childcare assistance

Job summary

CHEP seeks a Senior Manager, Global HRIS Platform Delivery to lead the UKG Pro Workforce Management platform globally, including time and attendance, accruals, and pay rules. You will manage a distributed team across regions, establish standards, and drive governance while partnering with HR, IT, payroll, and operations to deliver scalable HR technology solutions.

You will own the roadmap, oversee major releases, handle complex enhancements, and coordinate incident responses.

Qualifications

• Bachelor's degree in HR, Information Systems, Business, Computer Science, or related field.
• 7–10 years of progressive experience in HR technology or HRIS platforms including leadership responsibilities.
• Demonstrated advanced experience with UKG Pro Workforce Management / Time and Attendance in a multinational environment.
• Experience owning platform operations, governance, roadmap planning, major releases, and production support.

Responsibilities

• Own global UKG Pro Workforce Management platform strategy, operating model, governance, and service delivery priorities.
• Provide global functional and technical leadership for UKG Pro WFM and related downstream systems.
• Lead a geographically dispersed team of managers, analysts, and platform specialists; set priorities and resources.
• Establish global platform standards, controls, and decision frameworks across regions.
• Partner with senior stakeholders to shape demand and translate priorities into scalable solutions.
• Lead governance and end-to-end delivery for releases, testing, and deployment.
• Manage incidents, escalations, and vendor performance with cross-functional coordination.

Skills

UKG Pro WFM

Time & Attendance

People leadership

Stakeholder management

Vendor management

Platform governance

Roadmap planning

Testing & UAT

Data privacy & security

Data analysis

Excel

Microsoft 365

Education

Bachelor's degree in HR/IS/Business/CS

HRIS certifications desirable

Tools

UKG Pro

Microsoft Excel

Microsoft 365

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .*Job Description*The *Senior Manager, Global HRIS (UKG Pro) Platform Delivery *provides global leadership, platform ownership, and strategic direction for UKG Pro Workforce Management, including Time and Attendance, scheduling, accruals, pay rules, security, integrations, and related downstream processes. The role is accountable for the stability, integrity, compliance, scalability, and continuous improvement of the platform across supported regions.Lead a globally distributed platform delivery team and partner with HR, Payroll, Operations, IT, regional business leaders, vendors, and other HR technology teams to translate business priorities into sustainable solutions. Establish global standards and governance while enabling regional requirements where legally or operationally necessary.This role oversees platform operations, major releases, complex enhancements, escalations, vendor performance, roadmap planning, and global initiatives. The *Senior Manager Global HR Systems *will role model Our IMPACT behaviors, develop team capability, strengthen operational resilience, and ensure consistent, high-quality delivery and support across geographies and time zones.*What You’ll Do:** Own the global UKG Pro Workforce Management platform strategy, operating model, governance, roadmap, and service delivery priorities, aligned with business needs and the broader HR technology strategy.* Provide global functional and technical leadership for UKG Pro WFM and related downstream systems, including Time and Attendance, scheduling, accruals, pay rules, workflows, security, integrations, reporting, and employee/manager experience.* Lead, coach, and develop a geographically dispersed team of managers, analysts, and platform specialists; set priorities, allocate resources, build succession and cross-training plans, and ensure consistent delivery standards.* Establish and maintain global platform standards, design principles, documentation, controls, and decision frameworks while supporting justified regional, legal, payroll, and operational* requirements.* Partner with senior HR, Payroll, Operations, IT, Finance, and regional stakeholders to shape demand, clarify requirements, evaluate options, and translate business priorities into scalable solutions.* Lead governance and end-to-end delivery for releases, upgrades, patches, enhancements, and projects, including impact assessment, testing strategy, UAT and parallel testing, change readiness, communications, deployment, and post-production support.* Provide leadership for complex incidents, Tier 3 escalations, service disruptions, data issues, security concerns, and integration failures; coordinate cross-functional response, root-cause analysis, remediation, and prevention.* Oversee vendor and partner performance, including service levels, escalations, support quality, product direction, commercial considerations, and delivery commitments.*Experience – What you will bring** Bachelor's degree in Human Resources, Information Systems, Business, Computer Science, or a related field or years of experience equivalence.* Relevant HRIS, HR Technology, or platform management certifications are desirable.* 7-10 years of progressive experience in HR technology, HRIS, Workforce Management, Payroll, or related enterprise platforms, including leadership responsibility.* Demonstrated advanced experience with UKG Pro Workforce Management / Time and Attendance in a complex, multinational environment.* Experience owning platform operations, governance, roadmap planning, major releases, complex enhancements, testing, and production support.* Experience partnering with senior business and technology stakeholders and managing vendors or implementation partners.* Experience supporting large-scale, full-lifecycle implementations, integrations, or transformation initiatives.* Experience leading managers, analysts, specialists, or cross-functional delivery teams across multiple regions or time zones*Skills and Knowledge** Advanced functional and technical knowledge of UKG Pro WFM, including Time and Attendance, scheduling, accruals, pay rules, security, reporting, interfaces, and downstream payroll impacts.* Strong understanding of global HR, Payroll, workforce management, compliance, data privacy, security, and audit requirements.* Ability to define platform strategy, governance, standards, operating models, roadmaps, and prioritization approaches.* Strong people leadership, coaching, resource planning, performance management, and capability-building skills.* Excellent analytical, problem-solving, decision-making, and root-cause analysis capabilities.* Strong program and project leadership, including risk management, testing, change readiness, and stakeholder communication.* Ability to influence senior stakeholders, navigate a complex matrix organization, and balance global standards with regional needs.* Vendor management, service management, and commercial awareness.* Understanding of integrations and data flows across HR, payroll, identity, finance, and third-party platforms.* Advanced reporting and data analysis skills, including Microsoft Excel; proficiency with Microsoft 365 collaboration and presentation tools.* Excellent written and verbal communication skills with the ability to translate technical topics for business audiences*What we Offer:** Competitive Pay + Annual Bonus* Benefits Day 1!* 401K w/ company match (up to 4%)* FREE company-paid vision, short-term disability, and life insurance!!* Employee Stock Match Program!* Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!_The salary range for this position is $128,000- $175,000. __Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy. Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits. _*Remote Type*Fully Remote*Skills to succeed in the role*Adaptability, Business Requirements, Change Management, Cloud Platform, Continual Improvement Process, Empathy, Experimentation, Platform Management, Platform Roadmap, Platform Strategy, Product Management, Project Management, Stakeholder Management, System Administration, Taking Ownership, Teamwork, Troubleshooting, Understand Customers, Vendor Management*We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.**Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [e-mail].*Pay: $128,000.00 - $175,000.00 per yearWork Location: Remote