Senior Manager, Foundry Customer Quality & Reliability

Samsung Semiconductor Inc.; San Jose (CA); On-site; USD 189,000 - 301,000; Full time

Benefits offered by this job

Charitable giving match

Fertility/adoption stipend

Medical travel support

Virtual vet care

Job summary

Samsung Semiconductor Inc. in San Jose, CA is seeking a senior leader for Foundry Customer Quality & Reliability to drive customer metrics and swift resolution of quality issues.

You will collaborate with customers and internal teams, oversee reliability programs, and ensure alignment with foundry capabilities to stay competitive. The role emphasizes global stakeholder collaboration, extensive experience in device reliability, and a track record of cross-functional leadership within a

Qualifications

• Bachelor’s degree and 15+ years of relevant industry experience, or higher degrees with 10+ years.
• Experience in Foundry business including device reliability and design for reliability.
• Strong communication across global teams.

Responsibilities

• Manage and coordinate customer quality and reliability requirements for foundry manufacturing services.
• Collaborate with customers to address and resolve quality and reliability issues throughout the silicon lifecycle.
• Supervise and identify quality and reliability challenges, building strong customer relationships.
• Elevate customer quality issues to internal engineering, manufacturing, and executives.
• Develop and maintain relationships with design/development/quality engineers and managers.
• Participate in cross-functional efforts to implement lessons learned into process improvements.

Skills

Communication

Analytical thinking

Cross-functional collaboration

Global environment experience

Problem solving

Stakeholder management

Education

Bachelor’s degree in Electrical Engineering or Computer Science or related field

Master’s degree in Electrical Engineering or Computer Science or related field

PhD in Electrical Engineering or Computer Science or related field

Tools

Quality Management System (QMS)

Job description

What You’ll Do

The Foundry Customer Quality & Reliability (Q&R) role is responsible to collaborate with foundry customer and relevant team for implementation of customer metrics as well as and identification and swift resolution of product quality and reliability issues, This position has responsibility for Foundry Quality & Reliability related reporting directly to the VP of Engineering. The role includes close collaboration with internal and external stakeholders to meet Foundry customer quality requirements. At Samsung Semiconductor Incorporated, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

• Responsible for managing and coordinating overall customer quality and reliability requirements specific to foundry manufacturing services, where customer-provided designs are fabricated in Samsung’s advanced semiconductor fabs.
• Collaborate closely with customers to address and resolve quality and reliability issues that arise throughout the silicon manufacturing lifecycle - from tape-out to wafer delivery.
• Supervise and identify quality and reliability challenges, developing strong customer relationships as you determine the best solutions.
• Communicate and elevate customer quality and reliability issues - such as lot-specific excursions, latent defect trends, or field-return investigations - to internal engineering, manufacturing, and executive stakeholders.
• Develop and maintain business relationships with key design/development/quality and reliability engineers and managers. This is accomplished through daily interactions and providing exceptional customer support. This is critical as it assures Samsung interests are adequately represented in the customer’s decision making process.
• Participate in cross-functional efforts to implement lessons learned from customer issues into internal process improvement, design-for-reliability guidelines, and advanced process development.
• Partner with key stakeholders to enable solutions to customer
• Develop and maintain relationships with Samsung Korea HQ counterparts to ensure efficient and accurate communication with the customer.
• Track customer-specific reliability expectations and qualification methodologies driven by their strategic direction, and communicate findings to internal engineering teams to ensure alignment with foundry capabilities and enhance competitiveness.

Location

Daily onsite presence at our San Jose, CA office / U.S. headquarters in alignment with our Flexible Work policy.

What You Bring

• Bachelor’s with 15+ years of relevant industry experience, or Master’s with 13+ years or PhD with 10+ years in Electrical Engineering or Computer Science or related field preferred.
• Proven functional knowledge or minimum 8 years of relevant experience in Foundry business including device reliability, interconnect reliability, design for reliability or product reliability.
• A broad knowledge of Fab processes and equipment will be a competitive advantage as well as previous Quality Management System (QMS) experience.
• Demonstrated ability to communicate well with all levels of the organization particularly in a global environment and experience in working with external stakeholders.
• Relevant experience across a broad spectrum of fab manufacturing organizations including manufacturing engineering, integration, characterization.
• Strong written and verbal communication skills are essential for this position.
• Demonstrated excellent analytical skills and ability in structured problem-solving, with a methodical approach to identifying root causes and implementing effective solutions.
• Experience in the driving multi‑functional groups in achieving goals and KPI.
• You’re inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.

What We Offer

The pay range below is for all roles at this level across all US locations and functions. Pay within this range varies by work location and may also depend on job‑related knowledge, skills, and experience. We also offer incentive opportunities that reward employees based on individual and company performance.

In addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones, we offer the usual Medical/Dental/Vision/401(k). Our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.

Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.

Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.

Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and virtual vet care for your fur babies.

Prioritize Emotional Wellness With on‑demand apps and free confidential therapy sessions, you’ll have support no matter where you are.

Stay Fit Eating well and being active are important parts of a healthy life. Our onsite cafe and gym, plus virtual classes, make it easier.

Embrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.

Base Pay Range: $189,000 — $301,000 USD

Equal Opportunity Employment Policy

Samsung Semiconductor takes pride in being an equal‑opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long‑term conditions, neurodivergent individuals, or those requiring pregnancy‑related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.

Our Commitment to Innovation and Fairness

At Samsung Semiconductor, we use Artificial Intelligence (AI) tools in the recruitment process to enhance efficiency. However, AI is used as a support tool, not a final decision‑maker. All hiring decisions are made by our human recruiting team and hiring managers to ensure every candidate is evaluated fairly and holistically.

Recruiting Agency Policy

We do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor, Inc. are permitted to submit resumes for any job openings.

Applicant AI Use Policy

At Samsung Semiconductor, we support innovation and technology. However, to ensure a fair and authentic assessment, we ask that candidates rely on their own knowledge and skills throughout the process. AI tools may be used for basic preparation, grammar, and research, but should not be used to generate or assist with submitted content or live interview responses. If we determine that AI is being used outside these guidelines, we reserve the right to pause or end the interview, and your candidacy may be disqualified.

Trade Secret Notice

By submitting an application, you agree not to disclose to Samsung or encourage Samsung to use any confidential or proprietary information (including trade secrets) belonging to a current or former employer or other entity.

Applicant Privacy Policy

Applicant Privacy Policy https://semiconductor.samsung.com/about-us/careers/us/privacy/