Senior Manager, Fleet Client Services

Cox Enterprises; Clayton (NC); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Seven paid holidays throughout the Cal

Health care insurance (medical, dental

401(k) retirement planning

Paid time off (sick, parental, PTO)

Job summary

Cox Automotive in the United States is seeking a Sr Manager, Fleet Client Services to lead a high-volume fleet maintenance portfolio and drive customer success. You will oversee staffing, relationships, and strategic leadership to achieve revenue and churn targets.

Based in Clayton, NC or fully remote with regional travel, this role emphasizes senior management, scalable processes, and collaboration across Field Operations to deliver exceptional service.

Qualifications

• Bachelor’s degree in a related discipline with 8+ years of related experience.
• At least 3 years in a management/leadership role.
• Travel up to 40% within outlined territory.
• Experience in fleet or automobile industry preferred.

Responsibilities

• Lead and direct the scheduling team to optimize volumes and staffing, ensuring service excellence.
• Manage a portfolio of Fleet Maintenance clients, acting as escalation point for complex issues.
• Drive revenue and reduce customer churn through strategic account management.
• Collaborate with Field Operations and other departments to maintain high service levels.
• Provide strategic leadership, reporting, and alignment of Cox products to client needs.

Skills

Relationship building

Consulting

Sales of services

Analytical support

Education

Bachelor’s degree in a related discipline

Degree in a related field strongly desired

Job description

Job Details

Company Cox Automotive - USA Job Family Group

Vehicle Operations Job Profile

Sr Manager, Fleet Client Services Management Level

Sr Manager - People Leader Flexible Work Option

Can work remotely but need to live in the specified city, state, or region Travel %

Yes, 50% of the time Work Shift

Key Responsibilities

• The Senior Manager of Fleet Client Services will lead and provide direction for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service. Maintains positive relationships with all site/market customers and internal business leaders.
• The Senior Manager of Fleet Client Services is responsible for managing and growing a portfolio of Fleet Maintenance clients in a high-volume market, potentially encompassing multiple small to medium markets within an assigned geographic territory. Acts as a manager-level escalation point for complex customer issues. This role is responsible for making decisions and managing accounts to ensure they achieve measurable results from the product, implementing a robust performance management process aligned with organizational expectations and utilizing tools for goal accomplishment.
• Manager role involves a higher level of strategic leadership, oversight, and responsibility for the overall operation of the department. It includes a more significant focus on relationship management, strategic reporting, and advocating for team needs at a higher organizational level.
• Responsible for meeting and exceeding revenue and customer churn goals for the assigned market(s).
• Build and maintain client relationships and ensure exceptional customer experience.
• Evaluate growth opportunities by client needs and market trends, assess business options to address those needs and make recommendations to leader.
• Responsible for annual sales targets and customer churn metrics.
• Partner and communicate consistently with Field Operations as they are impacted by changes with client accounts.
• Utilizing a deep understanding of the fleet maintenance business and clients’ business models, strategically align Cox Automotive’s suite of products and services to ensure client success.
• To identify and work with ‘at risk’ clients, determining appropriate action plans to turnaround status/performance.
• Using methods provided to closely monitor system ‘red flags’/emergencies with clients and take immediate action.
• Attend customer meetings as a Cox management representative.
• Strategically lead and maintain transparent communication by disseminating organization information effectively through comprehensive means, including department meetings, one-on-one sessions, targeted email communications, Teams chats, and regular interpersonal engagements.
• Collaborates with other departments, physical sites, and leadership – ensuring ongoing communication, coordination of activities and a high quality of customer service both internally and externally.
• Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.

Qualifications

• Bachelor’s degree in a related discipline and 8 years or more experience in a related field. or 12 years or experience, or more, in a related field.
• At least 3 years in a management/leadership role.
• Travel required: up to 40% within outlined territory.
• Degree in a related field strongly desired (sales, marketing, finance, business, etc.).
• Experience in the fleet or automobile industry preferred.
• Proven track record of successfully building relationships, consulting and selling value added service solutions.
• Consistency drives results through influencing with analytical support.

Benefits

• seven paid holidays throughout the calendar year
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

Company Culture

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Equal Opportunity

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.