Senior Manager, Field Effectiveness

Amgen; Chicago (IL); Hybrid; USD 131,000 - 178,000; Full time

Job summary

Amgen seeks a Senior Manager, Field Effectiveness to coordinate and lead initiatives that boost field sales productivity. You will support the Director/Associate Director in implementing strategies across the Rare Disease Business Unit, driving cohesion with cross-functional partners, analytics, and field systems.

The role is a flexible commuter position to the Deerfield, IL or Thousand Oaks, CA offices. On-site 2–3 days a week with travel as needed.

Qualifications

• Doctorate, Master’s, or Bachelor’s degree with relevant experience in sales analytics, field effectiveness, management consulting, or commercial operations.
• Experience leading cross-functional programs and driving field-improvement initiatives.
• Strong analytical and strategic thinking skills to guide field sales performance.

Responsibilities

• Coordinate and lead field effectiveness initiatives across the business unit.
• Analyze sales data and optimize field processes and tools.
• Collaborate with regional leaders to align on execution and incentives.
• Develop and monitor dashboards and metrics for field performance.
• Manage multi-project portfolios and drive cross-functional improvements.

Skills

Sales analytics

Field effectiveness

Management consulting

Commercial operations

Education

Doctorate degree

Master's degree

Bachelor's degree

Associate degree

High school diploma

Job description

Career Category Sales & Marketing Operations Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Manager, Field Effectiveness

What you will do

Let’s do this. Let’s change the world! In this vital role as the Senior Manager, Field Effectiveness, you will play a crucial part in coordinating and leading projects to ensure the field sales force operates at maximum efficiency. You will support the Director / Associate Director in implementing strategies and initiatives for a particular business unit that drive field effectiveness and ensure cohesive execution across the team. The US Field Excellence team provides guidance and support to the sales organization by optimizing the field experience through Field Effectiveness, Incentive Compensation, Field Operations, and Field Systems and Capabilities Transformation.

Flexible Commuter role to the Deerfield, IL OR Thousand Oaks, CA office. You will work on-site 2 to 3 days a week.

This position reports to the Associate Director, Field Effectiveness and will be responsible for the following Rare Disease Business Unit:

• Assist in the integration and alignment of field effectiveness initiatives, ensuring seamless coordination and communication within the team and with cross-functional partners
• Implement decisions to increase the effectiveness of field forces through regular complex analysis, optimization of business processes, and the use of effective tools and techniques to manage SF Identify issues and opportunities related to sales fundamentals, and work with stakeholders to propose and align on SFE initiatives to build sales fundamentals and improve sales productivity within your business unit
• Manage and coordinate special projects and initiatives (e.g., Sales Force size & structure, launch readiness, Pilot test and learns) to drive field force productivity and efficiency
• Support the development and execution of field effectiveness strategies and programs, implementing tactical plans that enhance sales force performance
• Collaborate with US Analytics, Reporting, and other key stakeholders to develop robust sales force metrics and dashboards; regularly assess field performance metrics to identify areas for improvement
• Lead cohesion team meetings to ensure that all initiatives and changes are effectively managed across operations, IC, Reporting, and CRM teams
• Facilitate the execution and pull-through of field force projects by working closely with regional leadership (RSDs, RBMs), including customer targeting, field reporting, field alerts/suggestions, omnichannel/digital, and field transformation
• Monitor industry trends and marketplace developments to stay ahead of the competition and adapt capabilities to changing business needs
• You will support the Director / Associate Director in implementing strategies and initiatives for a particular business unit that drive field effectiveness and ensure cohesive execution across the team.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The field effectiveness professional we seek is a strategic problem solver and collaborative leader with these qualifications.

Basic Qualifications

• Basic Qualifications: Doctorate degree and 2 years of sales analytics, field effectiveness, management consulting, and/or commercial operations experience OR Master’s degree and 4 years of sales analytics, field effectiveness, management consulting, and/or commercial operations experience OR Bachelor’s degree and 6 years of sales analytics, field effectiveness, management consulting, and/or commercial operations experience OR Associate’s degree and 10 years sales analytics, field effectiveness, management consulting, and/or commercial operations experience OR High school diploma / GED and 12 years of sales analytics, field effectiveness, management consulting, and/or commercial operations experience

Preferred Qualifications

• Preferred Qualifications: 7+ years of experience in sales analytics, field effectiveness, or life sciences management consulting, and/or field sales within the pharmaceutical or biotechnology industry
• Preferred Qualifications: 2+ years of experience managing people and/or leading teams, projects, or programs
• Preferred Qualifications: Strategic Thinking: Ability to think creatively and with innovation to drive influence with sales leadership.
• Preferred Qualifications: Planning: Ability to translate business plans into objectives and align resourcing to achieve that plan.
• Preferred Qualifications: Critical Thinking: Strong analytical skills to diagnose business issues and adjust strategies, plans, and tactics to achieve business objectives.
• Preferred Qualifications: Program Management: Ability to lead cross-functional teams to identify, prioritize, and implement improvements to field operations processes.
• Preferred Qualifications: Collaboration: Ability to work effectively with stakeholders to ensure alignment and support for initiatives.
• Preferred Qualifications: Communication: Ability to clearly communicate the vision, goals, and progress of initiatives to stakeholders at all levels of the organization

What you can expect of us

From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan Stock-based long-term incentives Award-winning time-off plans Flexible work models where possible.

Salary Range 131,251.90USD -177,576.10 USD

Sponsorship

Sponsorship for this role is not guaranteed.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen