Senior Manager Express Amazon BDL

Worldwide Flight Services (WFS); Windsor Locks (CT); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Daily Pay

Medical care options

401(k) program with company match

Travel discounts

Employee wellness programs

Job summary

Worldwide Flight Services (WFS) is seeking an Air Logistics Senior Manager Express Operations in Windsor Locks, CT. The role oversees warehouse and ramp operations, coordinating with executive-level partners to ensure efficient express package handling in a cross-dock setup.

The position emphasizes safety, regulatory compliance, and hands-on management of daily throughput, with a focus on customer satisfaction and operational excellence across shifts.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Airline/Logistics/Transportation experience preferred.
• 5 years of leadership and management experience required.
• Ability to train and develop personnel.
• Ability to work across a 24/7 schedule based on business needs.

Responsibilities

• Lead, organize, and support staff to foster teamwork and accountability.
• Develop future leaders by coaching managers and supervisors.
• Oversee staff performance to meet SLAs and safety standards.
• Guide Ramp and Warehouse Agents in safety procedures and standards.
• Support employee relations, including performance evaluations and conflict resolution.
• Maintain compliance with TSA, FAA, and security regulations; verify airport identifications.
• Prepare and deliver operational reports and data as required.

Skills

Leadership

Staff development

Safety compliance

Operational management

Data reporting

Communication

Education

Bachelor's degree

Tools

MS Office

Kronos

Job description

Take a huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 professionals across a global network of more than 170 locations in 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, learn new skills, and experience working with different customers and cultures, all aimed at delivering world‑class service.

Job Summary

The Air Logistics Senior Manager Express Operations will be responsible for the management of warehouse operations and airport ramp operations while also working with internal and external executive-level contract partners to ensure efficient handling of Express packages. This is a cross‑dock operation; our role is to facilitate daily throughput of packages from aircraft to warehouse to trucks with no/minimal storage. Our indoor facility is an open‑air environment and not temperature controlled, and you may work in or around aircraft. The Air Logistics Senior Manager leads the team following our structured processes and guidelines, keeping the safety of all our team members first. This role is a hands‑on role in moving packages throughout the facility and works with the team to ensure that customer satisfaction, safety, security, quality exceed standards for their assigned shift. Our Air Logistics Senior Manager will also maintain and control all required aspects of the operation during their shift in accordance with the corporate security program and TSA legislation.

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on‑time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?

Responsibilities

• Lead, organize, and support staff to foster a culture of teamwork, motivation, accountability, and pride within a diverse, multicultural environment.
• Develop future leaders by coaching managers and supervisors in effective leadership and operational management skills.
• Oversee staff performance to meet business needs and ensure compliance with carrier Service Level Agreement standards.
• Ensure operational leaders properly guide Ramp Agents and Warehouse Agents in adhering to all safety rules, procedures, and established standards.
• Support employee relations efforts, including conflict resolution, performance evaluations, counseling input, and termination recommendations.
• Maintain strict compliance with Airport Police, TSA, USCBP, and FAA security regulations; challenge any individual without proper airport identification in WFS facilities or Airport Operational Areas (AOA).
• Prepare and deliver operational reports, including weekly, monthly, and ad hoc data as required.
• Complete injury and damage reports in accordance with company and regulatory requirements.
• Ensure post-accident and post-injury testing is conducted when required.
• Assist customer representatives by providing data and documentation for compliance reporting and audits.
• Maintain required employment records and coordinate mandatory airport-related appointments, including badge renewals, USCBP interviews, and other government‑required meetings.

Minimum Requirements

• Bachelor's degree from a four‑year college or university; or two to five years of related experience and/or training; or equivalent combination of education and experience.
• Airline/Logistics/Transportation experience preferred.
• 5 years of leadership and management experience required.
• Must possess leadership skills with the ability to train and develop personnel.
• Must be able to continually respond to and prioritize within a fluid work environment.
• Must have ability to work across the 24/7 schedule based on the needs of the business.

Preferred Skills

• English proficiency (reading, writing, speaking, listening).
• Mental abilities (visual observation and identification, mental rotation).
• Interpersonal skills (customer service, dependability).
• Work values (responsibility, honesty, integrity).
• Physical abilities (lifting and carrying freight weighing up to 75 lbs., bending, reaching, stooping, squatting, standing, walking, identifying objects).
• Basic use of office equipment (copier, fax, calculator, point of service/POS system).
• Computer literate with proficient use of software and/or computer programs (MS Office, Kronos).
• Knowledge of advanced arithmetic and mathematics.
• Knowledge of airline codes, prefixes, common cargo abbreviations.
• Comprehension of airway bill.
• Attention to detail.
• Ability to prepare written documents, communications, and counseling notices.
• Ability to follow instructions from the Terminal Manager and customer(s).
• Ability to act in a managerial position and give direction to supervisors.

Physical Requirements/Working Conditions

• Ability to lift up to 50 lbs.
• Ability to work indoors and outdoors in a variety of temperatures, rain, wind, hot and cold weather.
• Ability to stand for an entire shift and move long distances across our facilities.

Perks And Benefits

• WFS offers early wage access up to 50% of earned wages through the Daily Pay app.
• On‑spot awards through the Awardco Platform, including gift cards and more.
• Medical care options for both full‑time and part‑time employees.
• Employee Extras such as travel discounts, pet insurance, discount shopping, and more.
• Wellness programs offered to all employees.
• 401(k) program with company match.
• Opportunities for internal mobility and transfers.
• WFS is an equal‑opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.