Senior Manager Express

Worldwide Flight Services (WFS); Connecticut; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Daily Pay access

401k with company match

Wellness programs

Discounts on travel

Career growth opportunities

Job summary

Worldwide Flight Services (WFS) is seeking a Senior Manager, Express Operations to oversee warehouse and ramp operations for Express packages. This hands-on role ensures safety, security, quality, and customer satisfaction across all shifts while coordinating with internal and external partners and following corporate security and TSA guidelines.

The position requires 5 years of leadership experience, a Bachelor’s degree or equivalent, and the ability to work across a 24/7 schedule in a

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of leadership/management experience.
• Experience in airline/logistics/transportation preferred.

Responsibilities

• Lead, organize, and support staff to foster teamwork and accountability.
• Oversee Ramp and Warehouse Agents to ensure safety and SLAs.
• Maintain compliance with TSA, FAA and airport security regulations.
• Prepare and deliver operational reports and documentation for audits.
• Assist customer representatives with data for compliance reporting.

Skills

Leadership

Team coaching

Operational management

Safety compliance

English proficiency

Interpersonal skills

Education

Bachelor's degree

Tools

MS Office

Kronos

Job description

Job Title: Senior Manager, Express Amazon BDL

Job Summary

The Air Logistics Senior Manager, Express Operations will be responsible for the management of warehouse operations and airport ramp operations while also working with internal and external executive-level contract partners to ensure efficient handling of Express packages. This is a cross-dock operation; our role is to facilitate daily throughput of packages from aircraft to warehouse to trucks with no/minimal storage. Our indoor facility is an open-air environment and not temperature controlled, and you may work in or around aircraft. The Air Logistics Senior Manager leads the team following our structured processes and guidelines, keeping the safety of all our team members first. This role is a hands-on role in moving packages throughout the facility and works with the team to ensure that customer satisfaction, safety, security, and quality exceed standards for their assigned shift. Our Air Logistics Senior Manager will also maintain and control all required aspects of the operation during their shift in accordance with the corporate security program and TSA legislation.

About

WFS: Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business-to-customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?

Responsibilities:

Lead, organize, and support staff to foster a culture of teamwork, motivation, accountability, and pride within a diverse, multicultural environment.

Develop future leaders by coaching managers and supervisors in effective leadership and operational management skills. Oversee staff performance to meet business needs and ensure compliance with carrier Service Level Agreement standards.

Ensure operational leaders properly guide Ramp Agents and Warehouse Agents in adhering to all safety rules, procedures, and established standards. Support employee relations efforts, including conflict resolution, performance evaluations, counseling input, and termination recommendations.

Maintain strict compliance with Airport Police, TSA, USCBP, and FAA security regulations; challenge any individual without proper airport identification in WFS facilities or Airport Operational Areas (AOA)

Prepare and deliver operational reports, including weekly, monthly, and ad hoc data as required.

Complete injury and damage reports in accordance with company and regulatory requirements.

Ensure post-accident and post-injury testing is conducted when required.

Assist customer representatives by providing data and documentation for compliance reporting and audits.

Maintain required employment records and coordinate mandatory airport-related appointments, including badge renewals, USCBP interviews, and other government‑required meetings.

Bachelors degree (B. A.) from a four-year College or university; or two to five years of related experience and/or training; or equivalent combination of education and experienceAirline/Logistics/Transportation experience preferred.

5 years of leadership and management experience required. Must possess leadership skills with the ability to train and develop personnel.

Must be able to continually respond to and prioritize within a fluid work environment. Must have the ability to work across the 24/7 schedule based on the needs of the business.

Preferred Skills:

English proficiency (e.g., reading, writing, speaking, listening)Mental abilities (e.g., visual observation and identification, mental rotation)Interpersonal skills (e.g., customer service, dependability)Work values (e.g., responsibility, honesty, integrity)Physical abilities (e.g., lifting and carrying freight weighing up to 75 lbs., bending, reaching, stooping, squatting, standing, walking, and identifying objects)Basic use of office equipment (copier, fax, calculator, point of service/POS system)Computer literate with proficient use of software and/or computer programs (MS Office, Kronos)Knowledge of advanced arithmetic and mathematicsKnowledge of airline codes, prefixes, common cargo abbreviationsComprehension of airway billAttention to detailAbility to prepare written documents, communications, and counseling noticesAbility to follow instructions from the Terminal Manager and customer(s)Ability to act in a managerial position and give direction to Supervisors.

Physical Requirements

Working Conditions: Ability to lift up to 50 lbs.Ability to work indoors and outdoors in a variety of temperatures, rain, wind, hot and cold weather. Ability to stand for an entire shift and move long distances across our facilities.

Perks and Benefits:

Want your pay in advance? All team members can access up to 50% of earned wages when you need them through the Daily Pay app! Are you a top performer who thrives on recognition? On-the-spot awards offered through the Awardco Platform, including gift cards and more! Need quality medical care? Multiple options for both full- and part-time employees! Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping More!Looking to stay healthy and improve your life? Wellness Programs offered to all employees! Want to invest in your future? 401k program offered with company match!Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.