Senior Manager, Events Operations

Skadden, Arps...LLP; United States; Hybrid; USD 200,000 - 230,000; Full time

Benefits offered by this job

Year-end discretionary bonuses

Comprehensive health care

Paid time off

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP in New York is seeking a Senior Manager, Events Operations to lead the events technology strategy. This hybrid role partners with IT, MarTech and business units to ensure platforms support registration, data flows, and ROI.

You will own evaluation, selection, implementation, and optimization of the events tech stack, manage vendor relationships, govern data, and drive scalable processes and training.

Qualifications

• Proven ability to partner effectively with IT and Martech teams — translating event business needs into technical requirements.
• Strong project management skills with experience leading complex, multi-stakeholder technology implementations.
• Ability to translate technical concepts clearly for non-technical stakeholders, and business requirements clearly for technical teams.
• Strong analytical mindset with experience defining and reporting on technology performance metrics and event data KPIs.
• Excellent written and verbal communication skills; comfortable advising and presenting to senior leadership.
• Familiarity with webcasting and virtual event platforms including Brandlive, ON24, or equivalent (preferred).
• Knowledge of enterprise integration frameworks and API-based connectivity between SaaS platforms (preferred).
• Education and Experience Bachelor's degree

Responsibilities

• Lead strategy, evaluation, and management of the Firm’s event technology ecosystem.
• Own the data strategy for events — data capture, storage, reporting, and insights.
• Manage RFPs, vendor relationships, contracts, and ongoing performance assessments.
• Oversee implementation and configuration of event platforms; coordinate with internal teams and partners.
• Develop governance, processes, and training to scale the events function.
• Define and track KPIs for platform adoption, data quality, and ROI.
• Collaborate with Data & Analytics and Business Development on client data and pipeline reporting.

Skills

Project management

Technical requirements

Strategic thinking

Communication

Data analysis

Education

Bachelor's degree

Tools

Brandlive

ON24

Cvent

InterAction

Microsoft Dynamics 365

Job description

About Us

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm. About Us Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.

Opportunity

The opportunity We are seeking a Senior Manager, Events Operations. This position will be based in our New York office (hybrid). The Senior Manager, Events Operations is responsible for leading the strategy, evaluation, and management of the Firm’s event technology ecosystem, identifying and implementing solutions based on business needs and event objectives. This role partners with IT, Marketing Technology (Martech), and other stakeholders to ensure event platforms effectively support the events function and integrate with the Firm’s broader technology infrastructure. Serve as the Firm's subject-matter expert on event technology — owning the evaluation, selection, implementation, and ongoing optimization of all platforms and tools within the events tech stack
Assess current and emerging business needs across the events function and determine the most effective technology solutions to meet them, applying a tool-agnostic approach that prioritizes fit, scalability, and integration over familiarity with any single platform
Design and manage the events technology ecosystem and data architecture — ensuring platforms are properly integrated, data flows are clean and well-governed, and event data connects meaningfully to firm-wide systems including CRM, marketing automation, and finance platforms
Build and continuously improve the processes, governance frameworks, and standards that guide how technology is selected, deployed, and retired within the events function — creating structure that scales with the organization and reduces redundancy across the portfolio
Own the full data strategy for the events function: defining what data is captured, how it flows between systems, how it is stored and reported, and how it surfaces insights that inform event strategy, attendee experience, and business development outcomes
Partner with IT and Martech teams as the events function's representative — bringing clearly defined requirements, advocating for event-side priorities, and ensuring the events tech ecosystem aligns with enterprise architecture standards, security requirements, data governance policies, and integration roadmaps
Lead technology vendor relationships — including contract and licensing negotiations, roadmap reviews, escalations, and ongoing performance assessment — ensuring the Firm receives maximum value from its technology investments
Evaluate and pilot new and emerging event technologies on an ongoing basis, providing leadership with informed recommendations on adoption, consolidation, or replacement based on business case and strategic fit
Manage the RFP and selection process for new event technology platforms, leading cross-functional evaluations that include stakeholders from Events, IT, Martech, Finance, Legal, and relevant business units
Oversee the implementation and configuration of event technology platforms, coordinating with internal teams and vendor partners to ensure deployments are on time, on budget, and meet defined business requirements
Develop and maintain event technology training programs, documentation, and resources that enable planners and other stakeholders to leverage the tech stack effectively and consistently
Define and track key performance indicators for the events technology ecosystem, including platform adoption, data quality, integration health, and the technology's contribution to event ROI and attendee experience
Serve as an internal consultant to event planners and leadership on technology-enabled solutions for event registration, attendee engagement, virtual and hybrid delivery, content management, and post-event analytics
Partner with Data & Analytics and Business Development teams to ensure event data is structured, captured, and accessible in ways that support client relationship management, pipeline reporting, and firm-wide business intelligence
Maintain awareness of the competitive landscape and industry trends in event technology, bringing a forward-thinking perspective to the Firm's technology roadmap and strategic planning

Qualifications

• Proven ability to partner effectively with IT and Martech teams from the events function's perspective — translating event business needs into technical requirements and representing the events team in cross-functional technology discussions
• Strong project management skills with experience leading complex, multi-stakeholder technology implementations
• Ability to translate technical concepts clearly for non-technical stakeholders, and business requirements clearly for technical teams
• Strong analytical mindset with experience defining and reporting on technology performance metrics and event data KPIs
• Excellent written and verbal communication skills; comfortable advising and presenting to senior leadership
• Familiarity with webcasting and virtual event platforms including Brandlive, ON24, or equivalent (preferred)
• Knowledge of enterprise integration frameworks and API-based connectivity between SaaS platforms (preferred)
• Education and Experience Bachelor's degree Minimum of 10 years of progressive experience in event technology or a closely related field, with direct responsibility for platform strategy, implementation, and ongoing management in support of an events function
• Demonstrated experience evaluating business requirements and identifying technology solutions — with a track record of working backward from the problem, not forward from a preferred tool
• Hands-on experience with enterprise event management platforms, such as Cvent, and a working knowledge of the broader event technology market
• Experience designing or managing data architecture and integrations across multiple platforms, with a strong understanding of data governance and quality principles
• Experience managing technology vendor relationships, including contract negotiations, roadmap engagement, and performance management
• Experience with CRM platforms in a client-relationship-intensive environment, including InterAction or Microsoft Dynamics 365 / Foundation 365 (preferred)
• Experience working within a professional services, financial services, legal, or similarly regulated firm (preferred)
• CMP (Certified Meeting Professional), Cvent certification, or relevant technology or project management credential (preferred)
• Experience building or scaling an event technology function, including developing governance frameworks, training programs, and standard operating procedures (preferred)

Culture & Life at Skadden

What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

Salary Details

$200,000 - $230,000

EEO Statement

Skadden is an Equal Opportunity Employer.

It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.

Applicants who require an accommodation during the application process should contact Alex Taylor at [phone].

Skadden Equal Employment Opportunity Policy

Applicants Have Rights Under Federal Employment Law

In accordance with the Transparency in Coverage Rule, click here to review machine-readable files made available by UnitedHealthcare: Transparency in Coverage

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world.

Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues.

We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other.

Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.

Skadden is an Equal Opportunity Employer.

It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense

Applicants who require an accommodation during the application process should contact Alex Taylor at [phone].

Skadden Equal Employment Opportunity Policy

Applicants Have Rights Under Federal Employment Law

click here to review machine-readable files made available by UnitedHealthcare: Transparency in Coverage