Senior Manager, Enterprise and Strategic Renewals (Remote)

AuditBoard; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

AuditBoard is seeking a Senior Manager for Enterprise & Strategic Renewals to lead a high-performing team dedicated to customer retention and growth. This pivotal role involves collaborating cross-functionally to enhance renewal strategies while championing the customer journey in a dynamic SaaS environment.

Benefits

Remote and hybrid work options

$200/mo for life enhancement

Comprehensive employee health coverage

401K with match

Competitive compensation & bonus program

Flexible Vacation

Time off for your birthday & volunteering

Qualifications

• 6+ years of experience in SaaS Renewals, Sales, or Customer Success.
• 3+ years of people management experience, ideally remote teams.
• Experience with Fortune 500 accounts and renewal negotiations.

Responsibilities

• Coach and mentor a team focused on customer retention and growth.
• Partner with Sales, Customer Success, Marketing, and Finance.
• Continuously improve renewals strategy and processes using Salesforce.

Skills

Business acumen

Data analysis

Negotiation

Communication

Customer advocacy

Empathy

Salesforce expertise

Resilience

Tools

Salesforce

Job description

Who We Are

Having surpassed $200M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.comand Gartner Peer Insights.
At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte!

Why This Role is Exciting

Drive Impact. Lead with Empathy. Grow with Us.

AuditBoard is looking for a passionate and strategic Senior Manager, Enterprise & Strategic Renewals to lead a high-performing team focused on customer retention, growth, and value realization across our largest and most strategic accounts. In this role, you won’t just manage a team—you’ll coach, mentor, and empower renewal professionals to thrive in a fast-paced, customer-centric environment where outcomes matter and leadership is earned through example.

This is a high-visibility, high-impact position that will partner closely with Sales, Customer Success, Product Marketing, and Finance to drive renewal excellence, deepen customer relationships, and maintain best-in-class retention rates. We’re looking for a thoughtful, analytical, and empathetic leader who can balance performance and people—someone who’s not afraid to dive into deals, guide complex negotiations, and shape the future of our renewals organization.

Key Responsibilities

• Engage Directly: Step in when needed to support strategic customer renewals, serve as an executive escalation point, and help unblock critical paths to success.

• Partner Cross-Functionally: Work closely with Sales, CS, Marketing, and Finance to align on account health, pricing strategies, and go-to-market initiatives.

• Elevate the Discipline: Continuously improve the renewal strategy through analysis, tooling, reporting, and process refinement—using Salesforce and other platforms.

• Lead with Empathy: Understand and advocate for the customer journey, identifying moments that matter and coaching your team to approach conversations with insight and care.

• Build for the Future: Identify and support training, enablement, and career development opportunities for your team as we scale and evolve.

Attributes for a Successful Candidate

• 6+ years of experience in SaaS Renewals, Sales, or Customer Success roles with a proven track record in managing strategic customer lifecycles

• 3+ years of people management experience, ideally leading remote or distributed teams

• Deep experience navigating renewal negotiations with large enterprises and Fortune 500 accounts

• Strong business acumen, with comfort analyzing data, modeling scenarios, and using insights to guide decisions

• Confident communicator, able to engage with internal executives and customer stakeholders alike

• Resilient under pressure, with an ability to manage multiple priorities in a fast-moving environment without losing focus or empathy

• Strong command of Salesforce and renewal operations best practices

• A leader who leads by example—grounded in integrity, accountability, and a genuine desire to see their team succeed

Our Company Values

• Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do

• Win, together: Drive to be the best while supporting each other’s success

• Gritty resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals

• Personal improvement: Stay eager to share insights, seek feedback, and continuously learn

• Constant innovation: Challenge the status quo and drive improvements
  

Perks*

• Launch a career at one of the fastest-growing SaaS companies in North America!

• Live your best life (LYBL)! $200/mo for anything that enhances your life

• Remote and hybrid work options, plus lunch in the Cerritos office

• Comprehensive employee health coverage (all locations)

• 401K with match (US) or pension with match (UK)

• Competitive compensation & bonus program

• Flexible Vacation (US exempt & CA) or 25 days (UK)

• Time off for your birthday & volunteering

• Employee resource groups

• Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility/location

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

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