Senior Manager, Elite Client Experience & Team Leadership

Louis Vuitton; Irving (TX); On-site; USD 115,000 - 130,000; Full time

Job summary

Louis Vuitton is seeking a Senior Manager, Client Experience to lead and support a team of Team Managers and Client Advisors across multiple channels, including phone, email, chat, and social media. You will drive KPI achievement and ensure the highest level of client service while mentoring selling and service behaviors.

The role requires strategic collaboration with partners, strong leadership, and the ability to integrate new technologies and workflows into existing practices, maintaining

Qualifications

• 6+ years in a leadership role overseeing others in retail/luxury/digital/hospitality.
• Strong ability to analyze metrics and develop strategic actions.
• Proven track record in building high-performing teams.
• Excellent communication, interpersonal, and presentation skills.
• Proficient with Excel, PowerPoint and Office Suite.
• Able to learn quickly and operate in a fast-paced environment.
• Strong organization and time-management abilities.
• Proactive, detail-oriented, and able to work with minimal supervision.

Responsibilities

• Lead a population of Team Managers overseeing 12-15 Client Advisors delivering client contacts across channels.
• Develop brand and product mastery and ensure alignment with CSC initiatives and training.
• Mentor Managers and set goals; monitor performance and address gaps.
• Collaborate with Training and Client Development teams on new products and clienteling initiatives.
• Foster a positive team environment, manage policy adherence, and provide escalation support as needed.
• Attract, recruit, and retain a high-performing team in collaboration with Talent Acquisition.

Skills

Leadership

Client experience

Communication

Excel

PowerPoint

Microsoft Office

Team management

Analytical

Relationship building

Multi-system navigation

Tools

Excel

PowerPoint

Microsoft Office

Job description

Louis Vuitton is seeking a Senior Manager, Client Experience to lead and support a team of Team Managers and Client Advisors across multiple channels, including phone, email, chat, and social media. You will drive KPI achievement and ensure the highest level of client service while mentoring selling and service behaviors.

The role requires strategic collaboration with partners, strong leadership, and the ability to integrate new technologies and workflows into existing practices, maintaining