Senior Manager, Luxury Client Experience & Team Strategy

Brobston Group; Irving (TX); On-site; USD 115,000 - 130,000; Full time

Job summary

Louis Vuitton is seeking a Senior Manager, Client Experience in Irving, TX. You will lead a team of Team Managers who supervise Client Advisors handling client contacts via phone, email, chat, and social media.

The role focuses on strategic collaboration to hit KPIs and deliver top-tier client experiences. Responsibilities include mentoring teams, driving product and service excellence, and leveraging new technologies to improve workflows.

Qualifications

• 6+ years in a similar role leading teams in retail or luxury retail.
• Strong analytical skills with the ability to identify trends and drive action.
• Proven track record of building high-performing teams.
• Excellent communication skills, written and verbal.
• Proficient in Excel and PowerPoint.
• Ability to learn quickly in a fast-paced environment and manage multiple tasks.

Responsibilities

• Lead and support a team of Team Managers overseeing Client Advisors.
• Collaborate with multi-level partners to meet KPIs and enhance client experience.
• Translate strategies into actionable workflows across systems.
• Foster development and mentorship of selling and service behaviors.
• Deescalate client issues and maintain high client satisfaction.

Skills

Team leadership

Client experience

Analytics

Excel

PowerPoint

Communication

Tools

Excel

PowerPoint

Job description

Louis Vuitton is seeking a Senior Manager, Client Experience in Irving, TX. You will lead a team of Team Managers who supervise Client Advisors handling client contacts via phone, email, chat, and social media.

The role focuses on strategic collaboration to hit KPIs and deliver top-tier client experiences. Responsibilities include mentoring teams, driving product and service excellence, and leveraging new technologies to improve workflows.