Senior Manager, Donor Engagement & Stewardship

Per Scholas; United States; Remote; USD 80,000 - 90,000; Full time

Job summary

A nonprofit organization is seeking a Senior Manager for Donor Engagement & Stewardship who will design and implement strategies to enhance donor relations. Responsibilities include crafting national engagement plans and overseeing donor data. Ideal candidates have experience in major gifts programs and are data-driven. The role offers a salary range of $80,000 - $90,000. This position is remote.

Qualifications

• Minimum 4 years in major gifts program.
• Experience with centralized donor relations preferred.
• Ability to travel up to 20%.

Responsibilities

• Craft the national donor engagement plan.
• Source and create stewardship assets.
• Drive seamless delivery of donor touchpoints.
• Provide resources for frontline fundraisers.
• Oversee membership data in Salesforce.

Skills

Sophisticated major gifts program experience

Effective donor engagement

Strong written and communication skills

Ability to analyze engagement strategies

Data-driven approach

Self-motivated

Tools

Salesforce

HubSpot

Canva

Microsoft Office

Google Apps for Business

Job description

Senior Manager, Donor Engagement & Stewardship

Location: United States — Office: Remote

Overview

The Senior Manager, Donor Engagement & Stewardship is a proactive, creative leader who designs, implements, and continually enhances donor engagement and stewardship at Per Scholas. This position is a new role focused on elevating donors’ experience across our first-ever centralized donor engagement and stewardship program. The Senior Manager will begin by operationalizing new giving circles designed to improve donor retention, deepen engagement, and uncover growth opportunities. Then, through collaborative program development and intensive project management, the Manager will continually enhance, systematize, and streamline donor cultivation, stewardship, and donor relations across our organization.

What you’ll do

• Craft the national donor engagement & stewardship plan for all donor types and levels, with a focus on efficient and effective implementation of giving circles
• Source and/or create stewardship assets and engagement opportunities through collaboration with business partners across the organization, including: national development team members; the national program, marketing & communications, training, and alumni teams; revenue operations; and local campuses
• Drive seamless, consistent, and timely delivery of centralized touchpoints and experiences, developing processes and standard operating procedures that align business partners and ensure quality
• Provide resources, training, and accountability that enable frontline fundraisers and local campuses to contribute personalized and/or localized engagement to the donor experience
• Oversee giving circle membership data in Salesforce, ensuring continual improvement in data accuracy and completeness
• Attend program and fundraising activities as needed (travel and occasional evenings will be required)

What you’ll bring to us

Professional Requirements

• A minimum of 4 years of sophisticated major gifts program experience, with a proven track record of effective donor engagement and stewardship
• Experience creating/enhancing centralized donor relations and/or stewardship preferred
• Experience using data to assess engagement strategies and recommend improvements
• Self-motivated and strategic thinker with a strong track record of driving results both independently and as a collaborative member of a high-performing team
• Superior written and communication skills, with experience in donor communications preferred
• Ability to garner trust and confidence of leaders and colleagues at all levels
• Knowledge of philanthropy landscape and trends
• Experience with CRMs required, with Salesforce experience preferred
• Experience with marketing and design platforms (such as HubSpot and Canva) preferred
• Experience with Microsoft Office and Google Apps for Business (Docs, Drive, Gmail, Calendar, Chat, etc.)
• Ability to travel up to 20%, and work occasional evening and weekend hours, as needed

Personal Characteristics

• You thrive in a creative, inventive, fast-paced environment with people who are passionate about their work and mission
• You are excited to build something new and iterate based on feedback, data, and changing organizational needs
• You are excited by the opportunity to create a donor engagement and stewardship program from the ground up
• You are highly organized and enjoy translating daily tasks into efficient systems
• You are comfortable working independently and taking initiative as an individual contributor to drive fundraising success
• You are data-driven, results-oriented and a forward-looking catalyst for social change
• You have excellent communication and storytelling skills
• You are detail oriented, with exceptional organizational and time management skills
• You are interested in workforce development, technology, diversity, organizational growth, and scaling impact
• You stand behind our mission, believing that individuals from any community should have access to thriving career pathways

Salary: The salary range for this role is between $80,000/year and $90,000/year, with variation based on geography and alignment with qualifications and experience.

EEO / Equal Opportunity

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.