Senior Manager / Director Mortgage Loan Servicing | Investment Firm

Recruiting Resources, Inc.; Los Angeles (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading global investment firm in Los Angeles is seeking a Senior Manager / Director of Mortgage Loan Servicing. This role involves managing servicing operations, ensuring compliance and efficiency, and mentoring team members. The ideal candidate has over 5 years of experience in mortgage servicing, a strong analytical mindset, and is proficient in Microsoft Excel. This position offers a dynamic work environment focused on growth and innovation.

Qualifications

• 5–7+ years of experience in residential mortgage servicing or asset management.
• Strong analytical skills with advanced proficiency in Microsoft Excel.
• Ability to manage multiple projects and deadlines effectively.

Responsibilities

• Oversee day-to-day servicing operations for residential loans.
• Manage relationships with loan servicers and internal stakeholders.
• Drive automation and technical improvements in servicing infrastructure.

Skills

Microsoft Excel

Data analysis

Communication skills

Project management

Interpersonal skills

Education

Bachelor's degree in Business, Finance, Real Estate

Tools

thinkFolio

Data reporting tools

Job description

Overview

A leading global, forward-thinking investment firm in Los Angeles is seeking a strong Senior Manager / Director of Mortgage Loan Servicing to manage and optimize the loan servicing function for a portfolio of Residential Loans. This is an opportunity to shape and streamline servicing operations in a dynamic asset class and work in a high-impact leadership position with a fast-paced, growth-oriented firm.

Responsibilities

• Oversee day-to-day servicing operations for a diverse portfolio of residential loans, ensuring compliance, data accuracy, and process efficiency.
• Establish and maintain oversight processes to monitor servicer performance, track key metrics, and ensure adherence to servicing standards.
• Manage relationships with third-party loan servicers and internal stakeholders, ensuring timely and accurate reporting.
• Support the execution and documentation of residential loan closings, including loan draw funding requests and other servicing events.
• Lead and mentor junior servicing team members, promoting professional development and team cohesion.
• Partner cross-functionally with Front Office, Engineering, Accounting, Operations, and Legal teams to streamline workflows and maintain scalable servicing systems.
• Drive automation and technical improvements to enhance servicing infrastructure and reporting tools.

Qualifications

• Bachelor's degree in Business, Finance, Real Estate, or related field; or equivalent work experience.
• 5–7+ years of experience in residential mortgage servicing, loan administration, or asset management.
• Advanced proficiency in Microsoft Excel and data / reporting tools; strong analytical mindset.
• Comfortable navigating loan documents, servicing agreements, term sheets, and commercial contracts.
• Strong interpersonal and communication skills, with the ability to work across departments and external partners.
• Proven ability to manage multiple projects and deadlines in a dynamic environment.
• Experience with thinkFolio or similar portfolio / order management systems is a strong plus.
• Familiarity with real estate finance, investment operations, and mortgage compliance best practices.