Senior Manager, Digital Workplace Operations

Ouraring Inc; New York (NY); Remote; USD 149,000 - 186,000; Full time

Job summary

A leading company in the tech sector is seeking a Senior Manager, Digital Workplace Operations to enhance employee experiences through effective SaaS management. This role encompasses overseeing SaaS platforms, ensuring security and scalability across collaboration tools, and driving operational excellence. Ideal candidates will have extensive experience leading teams, a strong background in SaaS operations, and excellent stakeholder alignment skills within a fast-paced environment.

Benefits

Competitive salary and equity packages

Health, dental, vision insurance

Paid time off and parental leave

Qualifications

• 6+ years in SaaS operations, platform, or IT product management roles.
• 2+ years leading people or cross-functional teams.
• Familiarity with automation tools like Workato.

Responsibilities

• Oversee SaaS lifecycle and productivity platform management.
• Manage vendor relationships and contract renewals.
• Lead governance workflows for new tool requests.

Skills

Leadership

Coaching

SaaS lifecycle management

Analytical decision-making

Stakeholder alignment

Tools

Google Workspace

Slack

Jira

Confluence

Workato

Job description

At Oura, our mission is to empower every person to own their inner potential. With our award-winning Oura Ring and app, we help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives. We believe that starts from within — by creating a culture where our team feels supported, included, and inspired to do their best work. Our values guide how we show up for each other and our community every day.

We have offices in San Francisco and San Diego for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.

We're looking for a Senior Manager, Digital Workplace Operations to lead the charge in creating an exceptional employee experience at Oura. In this pivotal role, you'll oversee our SaaSOps lifecycle, productivity platforms, and automation strategy, ensuring our digital workplace collaboration tools are secure, scalable, and optimized. This leadership position is crucial for enabling a seamless and effective employee technology experience, ultimately empowering our team members to do their best work through strategic vendor partnerships and continuous operational excellence.

What you will do:

• Own the full lifecycle of internal SaaS platforms: intake with onboarding, rationalization, and deprecation.
• Define governance workflows for new tool requests and cross-functional evaluation.
• Lead platform reviews focused on usage, automation, compliance, and access alignment.
• Manage, mentor and grow a team through coaching and performance development.
• Collaborate with IT, Finance, HR, Legal & Security to support IAM practices including provisioning automation and access reviews.
• Oversee automation governance across Workato, ITSM workflows, and platform integrations.
• Ownership of the Application Portfolio Management (APM) process and operational data stewardship, in collaboration with Enterprise Architecture.
• Contribute to the ITSM transition from ServiceNow to a modern ITSM platform.
• Manage IT vendor relationships, contract renewals, and performance across collaboration tools.
• Track and report on KPIs such as automation coverage, provisioning time, access compliance, and license reclaim rates.
  
  

This is a remote US role, with a preference for candidates based in the New York Tri-State area.

We would love to have you on our team if you have:

• 6+ years in SaaS operations, platform, or IT product management roles.
• 2+ years leading people or cross-functional teams.
• Expertise in SaaS lifecycle, tool intake, vendor governance, and IAM best practices.
• Experience with Google Workspace, Slack, Miro, Jira, Confluence, and ITSM platforms.
• Familiarity with automation tools like Workato and audit-ready environments (SOC 2, HIPAA, etc.).
• Strong leadership, coaching, and mentorship capabilities.

• Excellent communication and stakeholder alignment skills.
• Strategic thinking with hands-on execution.
• Analytical and data-driven decision-making.
• Comfort navigating change in a fast-scaling environment.

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1 $149,000- $186,000
• Region 2 $138,000- $172,000
• Region 3 $128,000- $160,000

A recruiter can determine your zones/tiers based on your US location.

We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), Rhode Island (RI), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI)

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of fake job offers!
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• Our jobs are listed only on the ŌURA Careers page and trusted job boards.
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• Official offers are sent through Docusign after a verbal offer, not via text or email.

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To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.