Senior Manager, Digital Security & IT Solutions

Amtrak; Wilmington (DE); On-site; USD 149,000 - 194,000; Full time

Benefits offered by this job

Health, Dental, Vision

401K with employer match

Rail Pass Privileges

Job summary

Amtrak is seeking a Senior Manager, DT System Design & Development to own IT processes within security technology, including badge access, video surveillance and related products. You will lead multiple projects as a technical delivery owner, coordinating matrixed teams and delivering solutions on schedule and within budget.

The role requires strong leadership, experience in enterprise security systems, and collaboration with service desks, cybersecurity, and other DT groups to ensure

Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 9 years of relevant work experience.
• 5+ years of proven track record of progressively providing technical and project leadership to deliver enterprise scale systems.
• Strong expertise in developing and deploying access control, video surveillance and intrusion detection systems.
• Experience with Genetec Security and Lenel Onguard systems or equivalent technologies
• Experience managing teams and building relationships with people at a variety of levels.
• Strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self‑motivated.

Responsibilities

• Oversee the state of good repair program and electronic physical security asset lifecycle management program, inclusive of budget and strategy.
• Manage the physical security systems support personnel and processes.
• Report system health via dashboards, reports and presentations.
• Manage projects related to health monitoring, continuous improvement and performance metrics of physical security systems.
• Contract management and vendor oversight of operation and support vendors.
• Support physical security project transition to O&M through IV&V, testing and go-live readiness activities.
• Maintain system documentation library of system as-builts, architecture and lifecycle replacement schedule.
• Coordinate system support activities with the service desk, field support, ENEC, Cybersecurity and other DT horizontal services.
• Measure service performance and implements improvements as needed.
• Manage improvement processes that impact customer satisfaction and relationships.
• Own and govern a portfolio of technology services and systems, establishing service strategy, performance expectations, and multi‑year roadmaps aligned with business and IT priorities.

Skills

Technical leadership

Systems analysis

Security systems

Team management

Agile methods

Vendor management

Communication

Education

Bachelor's degree

Master's degree

Tools

Genetec Security Center

Lenel OnGuard

Jira

Confluence

ServiceNow

SharePoint

Microsoft Project

Job description

Amtrak is seeking a Senior Manager, DT System Design & Development to own IT processes within security technology, including badge access, video surveillance and related products. You will lead multiple projects as a technical delivery owner, coordinating matrixed teams and delivering solutions on schedule and within budget.

The role requires strong leadership, experience in enterprise security systems, and collaboration with service desks, cybersecurity, and other DT groups to ensure