Senior Manager, Design - Customer Experience & Ops Tools

Zoox; Foster City (CA); On-site; Full time

Job description

The Zoox Design Team is a collective of visionaries and makers who believe in the transformative power of exceptional design. Our focus is on advancing mobility for all through cutting-edge technology, thoughtful design, service, and brand values. We are driven by a commitment to balance and harmony, aiming to delight individuals while making a meaningful impact on society as a whole. By joining our team, you’ll contribute to shaping the future of Zoox autonomous mobility by embracing these guiding principles.

As the Sr. Manager of Design, you will lead multiple teams of talented designers including Customer Experience Design, as well as Operational Tools & Service Design. Our operational and internal tools require your leadership in creativity, analytical, visualization, and prototyping skills, and knowledge of user-facing solutions to build internal tools that assist and accelerate our operations teams in running the service. For our experience and service design domains, you will lead the teams to build the best product experiences, launch innovative features, and do so with a customer-centered approach.

• Lead the evolution of the end-to-end rider journey, ensuring a cohesive experience across digital and physical touchpoints.
• Evangelize design strategy to executive leadership and cross-functional partners
• Foster a human-centered design culture that is data-driven, iterative, and inclusive.
• Provide creative direction and career coaching, manage org design to ensure optimal support for cross-functional squads
• Manage & implement design workflows, resource allocation, and project timelines to ensure the team ships at high velocity without sacrificing craft.
• Partner deeply with UX Research & Product peers to translate complex user data into actionable roadmaps & iterations.

Qualifications

• 10+ years of professional design experience, with at least 3–5 years in a management or lead capacity.
• Curiosity, a desire to figure out how to make things better.
• Experience driving collaboration, alignment, and affecting outcomes with influence, including at the executive level.

Bonus Qualifications

• You have led the design of products in a relevant space.
• You have experience working with Operations teams.
• You know how to thrive in a growing, complex organization.
• You know how to deconstruct complex ideas and concepts.

$238,000 - $286,000 a year

Base Salary Range

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.