Senior Manager, Delivery

WillowTree; Durham, Charlottesville, Columbus, Boston (NC, VA, OH, MA); Hybrid; USD 160,000 - 216,000; Full time

Job summary

WillowTree is seeking a Senior Manager, Delivery to oversee product vision and project management with Fortune 500 clients. This role involves team building and mentoring, ensuring career development while driving project success. A strong background in client services and software project management is essential.

Benefits

Healthcare benefits

401K matching

Flexible paid time off

Employee Share Purchase Plan

Qualifications

• 10+ years in software development roles such as Project Manager or Product Owner.
• Experience in managing complex software projects with multiple stakeholders.
• Professional experience using AI tools.

Responsibilities

• Lead product development and manage strategy for Fortune 500 clients.
• Coordinate project plans and engage directly with clients for alignment.
• Mentor Delivery Managers and oversee career development initiatives.

Skills

Client Services Experience

Project Management

Software Development Knowledge

Technical Problem Solving

Communication

Job description

Boston, MA; Charlottesville, VA; Columbus, OH; Durham, NC

Who We Are

Welcome toTELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

Our Senior Manager, Deliveryis anintegral part of our Product Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity 2-3 days weekly. This role can be located inBoston, MA, Charlottesville, VA, Columbus, OH, or Durham, NC.

The Opportunity

As a Senior Manager, Delivery, you’ll partner with Fortune 500 clients to set a product vision while advising and managing scope, risk, and new product opportunities. You’ll have the unique opportunity to build and grow a team as the Virtual CEO of your project!

This is also a People Manager position. Aside from your responsibilities with client and project management, you will be helping our Partners by hiring, onboarding, assisting, and mentoring other Delivery Managers and Project Managers, guaranteeing their career development in our company.

Responsibilities

• Drive product development, leading the creation of products that are critical to our clients’ businesses
• Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
• Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
• Create, guide, and communicate the holistic (WillowTree, client, 3rd party) project plan and goals to create alignment and drive convergent implementation
• Encourage sustainable flow for your team while focusing on key client objectives
• Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
• Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods
• Engage directly with clients, managing the account details, project scope, and relationship

Qualifications

• 10+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
• Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
• Demonstrated empathy, experience, and confidence managing software projects with complex scope and with multiple external/client executive stakeholders
• An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs client-side, bug management issues, etc.)
• Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals
• You have a blend of business, user experience, and software project management acumen, and a mindset of motivating clients and 3rd party counterparts to be collaborative partners
• You've managed projects in which you mentor other product, development, design, and testing team members
• Professional or personal experience utilizing AI tools

Bonus Points

• Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
• Led projects that require the build and delivery of successful native iOS and/or Android applications that have been successfully delivered to a high volume of users
• You’ve taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects
• Certifications such as CSM, CSPO, PMP, SA, SPC, etc.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

• Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
• Life & Disability Insurance
• 401K matching
• Flexible paid time off & paid company holidays
• Employee Share Purchase Plan
• Employee Assistance Program (EAP)
• And more!

*Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.

USA Pay Range

$160,000 - $216,000 USD

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WillowTree knows incredible talent comes from all backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We’re deeply committed to building teams that reflect the diversity of the populations we serve.

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WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.