Senior Manager Delivery

Automatic Data Processing, Inc.; Asheville (NC); Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Flexible working hours

Remote work environment

Health, dental, vision, life and long-

disability insurance

401k matching

Job summary

Artisan Studios seeks a Senior Manager, Delivery to lead client engagements in Generative Orchestration. You will own the delivery outcome, guide a team of project managers, and shape the playbooks, templates, and readiness assessments that make AI-driven delivery repeatable.

You will partner with executives, drive scoping and estimates, and grow the delivery organisation into a leadership role. You will be responsible for coaching managers, aligning with engineering and design leads, and

Qualifications

• 8+ years delivering software, data, or cloud projects with 5+ years leading delivery teams.
• Experience in consulting or professional services with client delivery accountability.
• Track record building delivery playbooks, templates, rhythms, or standards.
• Hands-on Agile delivery with Jira/Confluence setup, not just usage.
• Daily use of generative AI tools with judgment to verify output.
• Experience coaching project managers, scrum masters, or analysts.
• Clear written and verbal communication with executives, clients, and engineers.
• Experience delivering AI/ML or agentic solutions for clients.
• Working knowledge of AWS or AWS partner ecosystem.
• Experience leading organizational change (Agile/DevOps/AI).
• Experience building agents, automations, or AI workflows.
• PMP, SAFe, or AWS certification.

Responsibilities

• Lead client engagements end to end as senior Orchestrator; own outcomes and delivery team.
• Communicate scope, readiness, and trade-offs with senior stakeholders early.
• Gate kickoff by confirming authority, data access, governance, and environments.
• Own business-sided decisions, and log decisions for team use.
• Explain technical decisions in plain language to clients and engineers.
• Develop and maintain delivery assets: playbooks, templates, readiness assessments.
• Coach project managers, scrum masters, and analysts moving into leadership roles.
• Identify delivery risks early and drive fixes with cross-functional leads.
• Collaborate with Sales and Solutions Architecture on scoping/estimates.
• Help define hiring standards for the delivery practice.

Skills

Delivery leadership

Executive relationships

Delivery process design

Agile delivery & tooling

AI tooling usage

People management

Clear communication

AI/ML delivery experience

AWS knowledge

Change management

Automation & AI workflows

Industry certifications (PMP/SAFe/AWS)

Tools

Jira

Confluence

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Production-Employee Asheville, NC, US

Who We Are

Artisan Studios, a leading digital innovation consultancy, crafts elegant digital solutions that accelerate success for our clients. We are a team of talented, compassionate, and inclusive professionals who share a passion for technology and an unwavering drive to grow. Our work spans from application and infrastructure modernization to cloud migration, AI engineering, and custom end-to-end product development.

We're looking for a Senior Manager, Delivery to join our team of Artisans!

About the Role

This is a senior delivery leadership role in our Generative Orchestration practice, reporting to the Director of Generative Orchestration. You split your time between leading client engagements and building the practice that every engagement runs on.

Generative Orchestration is how Artisan delivers when AI does most of the production work. Status reports, requirements drafts, and test cases get cheaper every month. What stays hard is judgment: is this the right work, is the result right, where is the bottleneck, and does the client trust it. You own those calls on your engagements, and you help our project managers, scrum masters, and analysts make the same shift.

You will lead one or more client engagements as the senior Orchestrator, and you may step directly onto a new engagement as your first assignment. Outside client work, you own large parts of the practice itself: the playbooks, templates, readiness assessments, and coaching that make AI-driven delivery repeatable.

This role is designed to grow into practice leadership. As you grow, you take on more of the delivery organization, including people leadership and ownership of our client delivery process.

Key responsibilities

• Lead client engagements end to end as the senior Orchestrator: own the outcome, run the delivery team, and partner with client executives.
• Hold the line with senior client stakeholders on scope, readiness, and trade-offs, and have the hard conversation early instead of late.
• Gate kickoff on client readiness: confirm decision authority, data and system access, governance, environments, and working agreements before work starts.
• Own the business side of key decisions: accept or reject AI-generated output against client intent, hold the business sign-off on architecture decisions with cost or risk weight, and keep a decision log the team and its agents can use.
• Explain technical decisions to clients in plain language, so engineers stay focused on building.
• Build and maintain the practice's operating assets: delivery playbooks, templates, the Delivery Readiness Assessment, and the standards for how Jira, Confluence, and shared drives are organized on every engagement.
• Coach project managers, scrum masters, and analysts as they move into Orchestrator, Strategy Analyst, and Acceptance Lead roles.
• Find delivery risk early across engagements, and drive the fix with engineering and design leads.
• Partner with sales and solutions architecture on scoping and estimates, so engagements start with a clear line between in scope and out of scope.
• Help define the hiring bar for the practice and interview delivery candidates.

About the Candidate

You are a delivery leader who owns outcomes, not tasks. You have run engagements where no playbook existed, and you built one as you went.

You are direct with clients. You can tell a client executive that a date is at risk or a request is out of scope, hold that position, and leave the relationship stronger for it. You push for change inside your own organization the same way, with evidence and follow-through.

You use AI tools in your own work every day, you know where their output fails, and you own every deliverable that comes out of them. You want to help define what delivery looks like when AI does most of the production work, and you want to grow into practice leadership.

Knowledge, Skills, and Experience

• 8+ years delivering software, data, or cloud projects, with 5+ years leading delivery teams, including running several engagements at once.
• Experience in a consulting or professional services company, accountable for client delivery, scope, and executive relationships.
• A track record of building delivery process adopted across multiple teams or engagements, not only your own: playbooks, templates, operating rhythms, or delivery standards.
• Hands‑on experience with Agile delivery and its tooling (Jira, Confluence, or similar), including setting it up for a team, not only using it.
• Daily, hands‑on use of generative AI tools (Claude, ChatGPT, Copilot, or similar) in delivery work, with the judgment to verify and own their output.
• Experience coaching project managers, scrum masters, or analysts. People management experience is a plus.
• Clear written and verbal communication with executives, clients, and engineers.
• Experience delivering AI, machine learning, or agentic solutions for clients.
• Working knowledge of AWS, or experience in the AWS partner ecosystem.
• Experience leading an organization through a change in how it delivers, such as an Agile, DevOps, or AI adoption.
• Experience building agents, automations, or AI workflows that took production work off your team.
• PMP, SAFe, or AWS certification.

Core Competencies

• Courage - Says what needs to be said, to clients and colleagues, when it needs to be said
• Drives Results - Delivers measurable client outcomes, even when things are difficult
• Manages Ambiguity - Operates well when the way forward is not clear
• Develops Talent - Builds the skills of delivery team members through coaching and example
• Customer Focus - Builds strong client relationships and delivers client‑centric solutions

More about our team

We're a creative company with a deep and equal passion for strategy, technology and design. Our work is diverse, and so is our team. We're committed to building a culture where differences are embraced. Our team is fantastic, but we've got room for you if you're interested.

More about our benefits

Our clients appreciate that we always bring our "A" game. But to do that consistently requires life balance, and we get that. Flexible working hours and remote work environments give our staff the freedom to enjoy both their life and their career. Artisan offers a robust benefits package including medical, dental, vision, life insurance, disability insurance, 401k matching, and more.

Additional information

We believe our differences make us stronger. To ensure our culture continues to incorporate everyone's perspectives and experience, we celebrate and encourage diversity. Artisan is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, gender, sexual orientation, sex, gender identity, gender expression, national origin, ancestry, age, medical condition, disability, veteran status, marital status or other prohibited factors under applicable federal, state, and local laws.

As a remote-first, digitally innovative technology consulting firm, we pride ourselves on our ability to meet the needs of our clients. As such, you may be required to travel quarterly, depending on the specific client responsibilities of your role. This position requires constant operation of a computer, various software programs and other electronic productivity tools. This position requires prolonged observation of a computer screen. Additionally, it requires regular participation in virtual meetings and training. Artisan participates in e-Verify to confirm the employment eligibility of all new hires as part of our commitment to a compliant and secure workplace.