Senior Manager, Data Center Operations

Epsilon; Chicago (IL); On-site; USD 132,900 - 246,700; Full time

Benefits offered by this job

Flexible time off

Paid holidays

Premium health coverage

401(k) plan

Professional development

Job summary

Epsilon is seeking a Senior Manager, Data Center Engineer to oversee daily data center operations at our Chicago site. You will lead facilities teams, manage power, cooling, cabling, asset control, and collaborate with Infrastructure Engineering to deploy new environments.

You will mentor staff, set standards, and ensure security/compliance across SOC, PCI, HIPAA, and ISO frameworks. This on-site role requires 10+ years in data center leadership and strong people leadership.

Qualifications

• 10+ years of experience managing multiple data centers.
• 5+ years of people management and technical leadership.
• Strong communication and analytical skills.
• Knowledge of security frameworks (ISO 27001, NIST, PCI DSS).
• Bachelor’s degree or higher in CS/IT or related field.

Responsibilities

• Lead day-to-day Data Center Operations across hosting facilities, infrastructure deployment, cabling, asset management, and facility operations.
• Establish and maintain operational standards, procedures, and governance across all data center locations.
• Serve as escalation point for critical data center infrastructure and facility issues.
• Partner with Infrastructure Engineering and Operations to modernize operational practices.
• Recruit, develop, and mentor data center operations teams.
• Maintain infrastructure health, capacity forecasts, risks and initiatives to leadership.
• Ensure IT infrastructure aligns with security and regulatory requirements (SOC, PCI, HIPAA, ISO).
• Participate in team/manager on-call rotations.

Skills

Data center operations

Team leadership

Security/compliance

Automation

Vendor management

Education

Bachelor's degree

Advanced degree preferred

Job description

Overview

At Epsilon, we do more than collect and store data. We help some of the world’s biggest brands discover real opportunities inside the data types, delimiters, and decimals. We are looking for a Senior Manager, Data Center Engineer to help with running the day-to-day operations of our data centre teams. The person in this position will be responsible for running the day-to-day operations of the data center. Will assist team members with new builds in remote sites. Work with different departments within the company to deploy new environments. This person will be onsite in the data center, will be responsible for receiving new equipment, planning rack layouts and infrastructure cabling. Maintaining a clean and organized data center is a must.

How You’ll Make an Impact

Operational Leadership

• Lead the day to day Data Center Operations responsible for managing hosting facilities, physical infrastructure deployment, cabling, asset management, and facility operations.
• Establish and maintain operational standards, procedures, and governance practices to ensure consistent execution across all data center locations.
• Serve as the first escalation point for critical data center infrastructure and facility-related issues.
• Partner with Infrastructure Engineering and Operations teams to modernize operational practices.
• Recruit, develop, mentor, and retain a high-performing Data Center Operations teams.
• Establish performance goals, provide regular coaching, and develop future leaders.
• Foster a culture of accountability, ownership, collaboration, and continuous learning.
• Maintain and present infrastructure health, capacity forecasts, risks, and strategic initiatives to senior leadership.
• Ensure IT infrastructure aligns with security, regulatory, and compliance requirements (e.g., SOC, PCI, HIPAA, ISO).
• Participate in team/manager on-call rotations.
• Additional responsibilities as assigned.

Data Center Facility Management

• Manage day-to-day relationships with colocation providers, hardware vendors, maintenance providers, and facility partners.
• Oversee data center space, power, cooling, and environmental capacity planning.
• Ensure optimal utilization of facility resources while maintaining fault-domains and resiliency requirements.
• Maintain secure access controls and physical security standards across all data center locations.
• Coordinate data center facility preventative maintenance, infrastructure deployment & lifecycle management projects.
• Manage monthly invoices reconciliation process and financial forecasting processing.

Qualifications

• 10+ years operationally managing multiple geographically diverse data centers.
• 5+ years managing people and technical teams.
• Ability to build strong relationships and deliver customer-centric outcomes.
• Effective communication, negotiation, and influencing skills at all organizational levels.
• Strong analytical and problem-solving skills, focusing on operational excellence and automation.
• Ability to manage complexity and tackle problems efficiently.
• Innovative mentality, continuously exploring new methodologies and technologies.
• Extensive knowledge concerning data center power and network cabling practices
• Good knowledge of security frameworks and regulations (e.g., ISO 27001, NIST, PCI DSS).
• Experience leading distributed teams providing 24/7 operational support.
• Solid understanding of ITIL or other service management frameworks.
• Bachelor’s degree or equivalent experience in computer science, information technology, or related field; advanced degree preferred.

Why You Might Stand Out From Other Talent

• Demonstrable experience leading the execution of technical projects
• Experience consolidating, migrating and optimizing data center space.
• Managing in a fast paced IT operations organization with 24/7 support for large-scale client and product platforms.
• Developed and implemented technology strategies aligned with business outcomes, fostering innovation and operational excellence.
• Demonstrable knowledge of modern technologies, including AI and automation, to enhance IT operations and client engagement

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

Because You Matter

Benefits

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon is an Equal Opportunity Employer.

Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [e-mail] to request an accommodation.

For San Francisco Bay and Los Angeles Areas:

Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

Compensation Range: USD $132,900.00 - USD $246,700.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/28/2026.