Senior Manager, Data & AI Platforms Reliability

amerilife; United States; On-site; USD 160,000 - 177,000; Full time

Benefits offered by this job

PTO

Medical benefits

Retirement plan

Disability insurance

Life insurance

Job summary

AmeriLife is seeking a highly technical Senior Manager, Data & AI Platforms Reliability to lead the operational excellence, production reliability, and support of our Enterprise Data & AI Platforms, including Databricks Lakehouse, FDM, EDR, semantic platforms, and related data services.

This leader will own day-to-day production operations across these platforms, drive incident, change, and release management, and establish SLAs, dashboards, and playbooks to ensure resilience and scalable

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering or related field.
• 10+ years supporting enterprise data platforms.
• 5+ years leading technical operations or production support teams.
• Hands-on Databricks experience, including Delta Lake, Unity Catalog, Spark, Workflows, SQL Warehouses, and Lakehouse architecture.
• Experience supporting enterprise data warehouses and cloud data platforms.
• Strong understanding of DevOps, CI/CD, IaC, monitoring, observability, and automation.
• Experience with Azure cloud services.
• Strong SQL and performance tuning expertise.
• Experience leading major incident management and root cause analysis.

Responsibilities

• Own production support for enterprise data platforms and data products.
• Lead incident, problem, change, and release management processes.
• Ensure platform stability, availability, and operational excellence.
• Drive root cause analysis and implement permanent corrective actions.
• Establish operational SLAs, KPIs, and platform health dashboards.
• Lead production readiness reviews for all new platform releases.

Skills

Databricks platform

Incident management

Leadership

DevOps / CI-CD

Azure cloud services

SQL performance tuning

Operational dashboards

Platform reliability

Education

Bachelor's degree in Computer Science, Information Systems, Engineering

Tools

Databricks Delta Lake

Unity Catalog

Spark

Workflows

SQL Warehouses

Lakehouse architecture

Azure

Job description

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

We are seeking a highly technical Senior Manager, Data & AI Platforms Reliability to lead the operational excellence, production reliability, and support of our Enterprise Data & AI Platforms. This leader will own day-to-day production operations across Databricks, enterprise data platforms, Financial Data Platform (FDM), enterprise data products, and associated data services.

Job Description

What You'll Do

Production Operations & Reliability

• Own production support for enterprise data platforms and data products.
• Lead incident, problem, change, and release management processes.
• Ensure platform stability, availability, and operational excellence.
• Drive root cause analysis and implement permanent corrective actions.
• Establish operational SLAs, KPIs, and platform health dashboards.
• Lead production readiness reviews for all new platform releases.

Enterprise Platform Ownership

• Own day-to-day operations of Databricks Lakehouse, FDM, EDR, semantic platforms, and enterprise data services.
• Partner with Engineering teams to ensure seamless deployments into production.
• Manage platform capacity planning, performance tuning, resiliency, and operational scalability.
• Oversee platform upgrades, maintenance windows, and disaster recovery readiness.

Operational Excellence

• Establish enterprise monitoring, alerting, logging, and observability standards.
• Implement automation to reduce operational overhead and improve reliability.
• Drive continuous improvement initiatives across production operations.
• Develop operational playbooks, runbooks, and support procedures.

Leadership

• Lead Production Support Engineers, Platform Engineers, Database Administrators, and Operations specialists.
• Build a high-performing operations organization focused on customer experience and reliability.
• Partner with Data Engineering, Architecture, Governance, Infrastructure, Security, and business stakeholders.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
• 10+ years supporting enterprise data platforms.
• 5+ years leading technical operations or production support teams.
• Hands-on Databricks experience, including Delta Lake, Unity Catalog, Spark, Workflows, SQL Warehouses, and Lakehouse architecture.
• Experience supporting enterprise data warehouses and cloud data platforms.
• Strong understanding of DevOps, CI/CD, Infrastructure as Code, monitoring, observability, and automation.
• Experience with Azure cloud services.
• Strong SQL and performance tuning expertise.
• Experience leading major incident management and root cause analysis.

Preferred Qualifications

• Insurance or Financial Services experience.
• Experience supporting Financial Data Platforms (FDM).
• Experience with Data Vault 2.0 and Medallion Architecture.
• ITIL certification.
• Experience implementing enterprise monitoring platforms.
• Experience managing SOX-controlled production environments.

Compensation

Salary Range: $160,000 to $177,000

This role may be eligible for a discretionary annual bonus.

Salary offers will vary commensurate with experience, education, skills, and training.

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available t