Senior Manager, DashPass Strategy & Operations

DoorDash; New York (NY); On-site; USD 170,000 - 250,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks paid parental leave

Health, dental and vision benefits

Flexible paid time off

Wellness benefits

Job summary

A leading on-demand delivery service in New York is seeking a strategic leader for its DashPass subscription program. This role involves driving customer acquisition, increasing profitability, and creating innovative experiences. The ideal candidate will have over 8 years of management experience, a demonstrated track record of impact in complex environments, and strong leadership skills. This position comes with a competitive compensation package, including base salary and equity opportunities.

Qualifications

• 8+ years of relevant management experience, ideally within a Marketplace or Subscription-focused business.
• Proven ability to create clarity and focus in complex problems.
• Demonstrated experience in building and mentoring teams.

Responsibilities

• Lead strategy and execution for DashPass, our subscription program.
• Drive significant impact to improve customer acquisition.
• Communicate strategy and results to management and teams.

Skills

Leadership

Strategic thinking

Communication

Customer orientation

Agility

Proven impact driving

Education

Relevant management experience (8+ years)

Job description

About the Team

At DoorDash, we\'re redefining the future of on-demand delivery. At the center of this is our marketplace, connecting 30+ million customers on DoorDash with their favorite restaurants and brands! The Marketplace team focuses on growing our consumer business, including DashPass, our global subscription program. Our vision is to create the world’s leading membership program in local commerce, delivering unprecedented value and a world class experience to members.

About the Role

You will lead strategy and execution for one of our highest priority marketplace businesses, DashPass, partnering with a large cross-functional team leading customer acquisition, increasing customer value, increasing profitability and more.

You will be responsible for creating best-in-class experiences for our customers. You will be expected to apply your deep expertise and keep your finger on the pulse of industry best practices, benchmarks, and the latest approaches to bring true innovation.

You\’re excited about this opportunity because you will:

• Invent the future of local commerce.
• Drive “visible from space” impact that takes DoorDash to new heights.
• Manage, develop, and hire a team of all-stars.
• Drive DashPass’ definition, strategy, and long-term vision.
• Partner closely with cross-functional teams.
• Communicate strategy and results to all audiences - within teams, to the management team, etc.

We\’re excited about you because you have:

• Track record of impact – you’ve been in the trenches and have a proven track record of driving significant, company-wide impact.
• Bias to action and agility – you move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front.
• “Breakthrough walls” mentality – you are constantly pushing the envelope of what is possible and can figure out a way to make almost anything happen. You\u2019re a playmaker.
• Clarity of thought – you can articulate a clear vision to cross-functional partners.
• Skilled executive management and communication, especially at managing up and across DoorDash and going toe to toe with our most senior leaders.
• Strong leadership and maturity to build (attract, hire, retain) and scale a world-class organization.
• Proven ability to create clarity and focus in complex and ambiguous problem spaces; prioritization and pragmatism.
• Demonstrated experience in building the team necessary to fulfill the strategy. Proactively involved in recruiting, mentoring, and developing team members.
• Customer and experience orientation.
• 8+ years of relevant management experience, ideally within a Marketplace or Subscription-focused business and/or founder experience

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, see our careers page in plain text.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$170,000—$250,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\'re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We\u2019re committed to growing and empowering a more inclusive community within our company, industry, and cities. That\u2019s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.