Senior Technical Lead, Cybersecurity Operations Center (COC)

CAI; Chicago (IL); On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k retirement plan

Paid time off

Job summary

CAI is seeking a Senior Manager, Cyber Security Control Center in hybrid Chicago to lead MDR/endpoint protection deployments and oversee security events, incidents, and vulnerability remediation. You will collaborate with IT and business stakeholders to shape security strategies and ensure regulatory compliance.

The role requires 8+ years in IT security, 2+ years in leadership, and strong knowledge of frameworks like NIST, ISO 27001, and CIS Controls.

Qualifications

• Bachelor's degree or 4 years of equivalent experience in IT/cybersecurity
• 8+ years in IT networking or cybersecurity including leadership
• 2+ years leading a security operations team
• Knowledge of MDR/SIEM tools and processes
• Knowledge of security controls and frameworks (NIST, ISO, CIS)

Responsibilities

• Manage deployment and tuning of MDR tools and services
• Oversee security events, incidents, and vulnerabilities remediation
• Collaborate with IT and business stakeholders to align security strategies
• Develop and enforce cybersecurity policies and procedures
• Coordinate disaster recovery and business continuity planning
• Lead cybersecurity awareness and training programs
• Monitor threats and regulatory requirements for compliance
• Guide data analysis methodologies to improve detection and response
• Advise on reducing risks across cloud and on‑prem environments
• Review and exercise incident response plans with stakeholders

Skills

Security leadership

SIEM knowledge

Policy development

Client/stakeholder engagement

Team leadership

Risk management

Education

Bachelor's degree in IT or related field

Tools

MDR tools

Endpoint detection

Logging & scanning tools

Active Directory / network tools

Job description

Who We Are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor‑made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Req Number

R8240

Employment Type

Full time

Worksite Flexibility

Hybrid

Job Summary

As a Senior Manager, Cyber Security Control Center you will be responsible for managing the tools and services along with overseeing security events, incidents and vulnerability for our client's security environment.

Job Description

We are looking for a Senior Manager, Cyber Security Control Center to manage the deployment, ongoing tuning, configuration, and operation of managed detection and response (MDR) tools and services, endpoint detection solutions, software logging and scanning tools, and other cybersecurity solutions while overseeing security event, incident, and vulnerability assessment and remediation efforts. This position will be a full-time contract and hybrid in the Chicago loop. There is no relocation for this position, local candidates only. Only work authorizations not requiring sponsorship now or in the future will be considered.

What You’ll Do

• Manage the deployment, ongoing tuning, configuration, and operation of managed detection and response (MDR) tools and services, endpoint detection solutions, software logging and scanning tools, and other cybersecurity solutions to ensure cybersecurity health
• Oversee the assessment and remediation of all security events, incidents, and vulnerabilities identified by the security operations team
• Collaborate with IT teams and business stakeholders to establish expectations, develop security strategies, build consensus on remediation plans, and facilitate implementation
• Create, refine, test, and enforce cybersecurity policies and procedures to identify security gaps and remediation actions
• Develop and maintain disaster recovery plans and coordinate organizational readiness for disruptive events and business continuity
• Implement cybersecurity awareness and training programs that educate employees on recognizing, responding to, and reporting cybersecurity threats
• Monitor emerging cybersecurity threats, vulnerabilities, industry best practices, and regulatory requirements to ensure compliance and continuous improvement
• Provide expertise and guidance on security data analysis methodologies and collaborate with cross-functional teams to enhance detection and response capabilities
• Recommend strategies to reduce security risks across cloud environments, on-premises infrastructure, servers, network devices, and endpoint systems
• Review, update, communicate, and execute incident response plans while coordinating exercises and ensuring stakeholders understand their responsibilities

Required

What You’ll Need

• Bachelor's degree in Information Technology, Engineering, Management Information Systems, or a related field or four years of equivalent experience in IT networking or cybersecurity in lieu of a degree
• Eight years of experience in IT networking or cybersecurity including six years of experience as a security analyst, network engineer, or systems engineer
• Two years of cybersecurity operations team leadership experience
• Considerable knowledge of security event monitoring, analysis, triage, vulnerability scanning, asset management, and MDR/SIEM tools and processes
• Considerable knowledge of PCs, servers, firewalls, TCP/IP, network administration tools, intrusion detection systems, anti-virus software, Active Directory, data encryption, and security best practices
• Knowledge of cybersecurity frameworks and methodologies including NIST 800-53, ISO 27001, MITRE ATT&CK, and CIS Controls
• Strong problem‑solving skills with the ability to balance business requirements and cybersecurity risk
• Strong program and project management skills
• Strong verbal and written communication skills with the ability to engage effectively with vendors and stakeholders at all organizational levels
• Strong organizational, analytical, and critical thinking skills to evaluate cybersecurity controls and recommend improvements
• Ability to build and lead high‑performing teams through clear direction, accountability, and results‑driven leadership
• Ability to evaluate cybersecurity control effectiveness, recommend security improvements, build consensus, and facilitate execution
• Ability to prioritize and execute tasks in a high‑pressure environment while balancing risk and business needs
• Ability to collaborate effectively with IT teams, business users, and external partners to deliver secure technology solutions

Preferred

• CISM
• CISSP
• CompTIA Security+

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Salary

$150,000 - $160,000 per year

Benefits

• Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access.
• Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.