Senior Manager, CX Controller & Commercial Operations

IFS; Itasca (IL); Hybrid; USD 133,000 - 150,000; Full time

Benefits offered by this job

401K with Company contribution

Flexible spending accounts

Life insurance

Disability benefits

Tuition assistance

Volunteer events

Job summary

IFS seeks a Senior Manager, CX Controller & Commercial Operations to own financial governance for the CX engagement portfolio and manage the broader operating rhythm with Finance and CX leadership.

The role focuses on SOWs, milestones, billing, revenue recognition, and project margins, partnering across FP&A and Delivery to ensure commercial soundness and disciplined delivery.

Qualifications

• Bachelor's degree in Finance, Accounting, or Business; CPA/CMA/MBA a plus

Responsibilities

• Review Statements of Work (SOWs) for commercial soundness and terms.
• Own project-level financial governance across the CX Services portfolio.
• Partner with Finance/FP&A on revenue recognition for engagements.
• Conduct project-level P&L reviews and analyze margin variance.
• Maintain the monthly financial close process for Consulting Delivery.

Skills

Excel advanced

Financial analysis

CRM systems

BI/analytics platforms

AI-driven analysis tools

Education

Bachelor's degree in Finance, Accounting, or Business

CPA/CMA/MBA a plus

Tools

CRM systems

BI/analytics platforms

AI-driven analysis tools

Job description

Senior Manager, CX Controller & Commercial Operations

• Full-time

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

IFS Copperleaf’s software helps some of the world’s largest firms make better strategic decisions. We have a track record of delivering award-winning, industry-changing solutions that enable our clients to build more resilient and sustainable infrastructure.

The Senior Manager, CX Controller & Commercial Operations owns the financial and commercial integrity of the CX engagement portfolio, while running the broader operational rhythm for the Client Experience organization. This role goes deep into the numbers — SOWs, milestones, billing, revenue recognition, and project margins — and is the person in the room who can defend or challenge a project's financials line by line.

The Senior Manager partners closely with the SVP, Client Experience, CX Delivery leadership, and Finance/FP&A to ensure every engagement is commercially sound at signature and financially disciplined through delivery.

Key Responsibilities

• Review Statements of Work (SOWs) prior to execution for commercial soundness — fee structure, milestone definitions, payment terms, T&M caps, change order provisions, and termination clauses
• Own project-level financial governance across the CX Services portfolio: milestone billing schedules, unbilled AR/WIP tracking, and reconciliation of actuals against contracted scope
• Partner with Finance/FP&A/Revenue Accounting on revenue recognition treatment for consulting engagements (percentage-of-completion vs. milestone-based), flagging judgment calls early
• Conduct project-level P&L reviews — margin variance by engagement, utilization and realization rates, and root-cause analysis on underperforming projects
• Maintain the monthly financial close process for Consulting Delivery, ensuring numbers are audit-ready and defensible

Commercial Contract & Deal Support

• Act as the commercial reviewer for non-standard SOW terms, escalating material risk (uncapped exposure, ambiguous scope, unfavorable payment terms) before signature
• Track change orders and scope amendments against original contract baselines
• Provide commercial input into pricing and deal structuring for complex or at-risk engagements
• Support pipeline-to-future-revenue forecasting, tracking, and management in close partnership with CX and Sales regional leadership

Revenue & Margin Governance

• Own the CX contribution to GRR/NRR performance: renewal risk forecasting with a two-quarter outlook and red-account governance
• Run relevant elements of the CX operating rhythm (monthly/quarterly business reviews) with a commercial and financial lens
• Maintain CRM and Customer Success data integrity in partnership with Sales and RevOps

CX Commercial Operations (secondary remit)

• Support AI tool rollout across delivery and Support functions where it drives measurable cost-to-serve reduction
• Maintain health scoring and playbook adherence as leading indicators of renewal and expansion risk
• Contribute to the QBR and escalation framework with a financial/commercial lens

Qualifications

• 8+ years in professional services finance, project controllership, or consulting operations, ideally within enterprise software or SaaS
• Strong working knowledge of revenue recognition standards (ASC 606/IFRS 15) as applied to services engagements
• Demonstrated ability to read and assess SOWs and commercial contract terms — this is a hands-on requirement, not a delegated one
• Track record owning project-level P&L, milestone billing, and margin analysis at the engagement level
• Comfortable defending numbers to Finance, FP&A, and SLT
• Advanced proficiency with Excel (complex models, pivot tables, financial analysis), CRM systems, BI/analytics platforms, and AI-driven analysis tools
• Bachelor's degree in Finance, Accounting, or Business required; CPA, CMA, or MBA a plus

What We’re Offering

• Salary Range:$133,000 to $150,000 annually + bonus
• Flexible paid time off, including sick and holiday
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer