Customer and Community Marketing Manager, IFS Copperleaf

IFS North America, Inc.; Washington (District of Columbia); Híbrido; USD 105 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary with performance bonus

401K with company contributions

Medical, dental, & vision insurance

Flexible paid time off

Tuition assistance

Resumo da oferta

IFS Copperleaf seeks a Customer & Community Marketing Manager to strengthen customer relationships and drive community engagement. You will lead advocacy, upsell and cross-sell initiatives while collaborating with Customer Success and Product Marketing teams.

You will craft aligned content, manage global campaigns, and measure impact with AI-enabled analytics to scale pipeline and adoption.

Qualificações

• 5+ years in B2B marketing, preferably in enterprise software or SaaS.
• Proven track record in customer marketing, advocacy, expansion and retention.
• Understanding of enterprise buyer journeys and complex sales cycles.
• Excellent communication, collaboration and stakeholder management.
• Experience managing multiple regional projects in a global org.

Responsabilidades

• Develop and execute customer and community advocacy programs.
• Plan integrated go-to-market campaigns and create assets (case studies, videos).
• Define KPIs, report on program performance, and optimize investment.

Conhecimentos

B2B marketing

Customer marketing

Stakeholder mgmt

Communication skills

Global/matrix org

Project management

Ferramentas

Salesforce

HubSpot

Marketo

Descrição da oferta de emprego

Employees can work remotely

Full-time

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really mattersat the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, were flexible, were innovative, and were focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of societys greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

Were looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, well help you make your moment. Join Team Purple. Join IFS.

The Additional Information Description can be copied from below.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

Job Description

IFS Copperleaf helps some of the worlds largest organizations make better strategic decisions. Our AI-powered decision analytics software enables clients to optimize investment planning and asset management, aligning decisions with corporate strategy to deliver the highest value. At IFS Copperleaf, were collaborative, customer-focused, and passionate about creating solutions that have a real-world impact.

* Candidates based in East Coast time zone preferred

The Customer & Community Marketing Manager is responsible for developing and executing programs that strengthen IFS Copperleafs relationships with customers through best in class advocacy, expansion and retention programs while cultivating a thriving, engaged community.

This role sits at the intersection of customer success,, and community engagement, with a strong focus on install base growth through upsell and cross-sell initiatives.

Youll champion customer and partner advocacy, manage community initiatives, and bring to life real-world stories that demonstrate the value of IFS Copperleafs asset investment and capital planning platform.

Key Responsibilities

1. Customer and Community Strategy

• Build and manage a structured customer and community advocacy program that amplifies success stories, proof points, and shared outcomes.
• Establish a clear framework to capture customer insights and success stories, creating a continuous feedback loop with Product Marketing, Campaign, and Field teams to inform messaging, content, and go-to-market strategy.
• Develop and execute initiatives that deepen relationships with customers and key collaborators across the IFS Copperleaf ecosystem.
• Partner closely with Customer Success, Product Marketing, and Sales teams to identify engagement opportunities that drive pipeline growth, adoption, and advocacy.

2. Go-to-Market Campaigns and Content

• Plan and deliver integrated campaigns that elevate customer success, highlight ecosystem collaboration, and accelerate install-base expansion.
• Create co-developed content and assets including case studies, success stories, videos, and solution spotlights that demonstrate the shared value of IFS Copperleaf solutions.
• Collaborate with regional and field marketing teams to localize and activate community-led initiatives globally, ensuring consistency of storytelling and alignment with customer engagement objectives.

3. Performance and Reporting

• Define and track KPIs to measure the effectiveness of customer and ecosystem marketing activities including pipeline contribution, engagement levels, and advocacy metrics.
• Report regularly on program performance and insights to marketing and sales leadership, providing recommendations to optimize strategy and investment.
• Leverage best-in-class AI tools and marketing technologies to analyse performance, personalise engagement and scale impact supported by dedicated analytics, operations, and digital teams.

digital teams.

Qualifications

• 5+ years of experience in B2B marketing, preferably in enterprise software, SaaS, or asset management industries.
• Proven track record in customer marketing having built and led the execution of advocacy, expansion, retention and community programs that have driven impact.
• Strong understanding of enterprise buyer journeys and go-to-market motions in complex, enterprise sales cycles.
• Excellent communication, collaboration, and stakeholder management skills.
• Experience managing multiple projects across regions and functions.
• Comfortable working in a global, matrixed organization.

Preferred Skills

• Experience working with IFS or similar enterprise software ecosystems.
• Familiarity with energy, utilities, transportation, or infrastructure sectors.
• Expertise in content development, ABM, and digital campaign management.
• Proficiency with CRM and marketing automation tools (e.g., Salesforce, HubSpot, Marketo).

Additional Information

• Salary Range:$105,000-$120,000plus 10% bonus potential
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

We believe that coming together as a community, in person

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer