Senior Manager, Customer Success (Enterprise)

RLDatix; Carmel (IN); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading healthcare technology company is seeking a Sr. Manager, Customer Success (Enterprise) to lead a team focused on driving customer satisfaction and product adoption. The ideal candidate has over 8 years of experience in Customer Success, specifically within the healthcare SaaS sector, and a deep understanding of healthcare operations. This role offers a dynamic opportunity to make a real impact in improving healthcare outcomes across enterprise accounts.

Benefits

Health insurance

401K

Paid time off

Paid holidays

Qualifications

• 8+ years of experience in Customer Success within a healthcare SaaS company.
• Proven experience managing and developing a team.
• Deep understanding of hospitals and healthcare operations.

Responsibilities

• Lead and coach a team of Enterprise CSMs.
• Manage team performance and customer success metrics.
• Collaborate with Sales, Product, and Support teams.

Skills

Customer Success Management

Team Leadership

SaaS Experience

Healthcare Knowledge

Job description

Overview

Sr. Manager, Customer Success (Enterprise) | Customer Success | North America | Remote

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a Sr. Manager, Customer Success (Enterprise) to join our newly formed Customer Success team, so that we can empower healthcare organizations to fully realize the value of RLDatix solutions and improve safety and outcomes across the enterprise. The Sr. Manager, Customer Success (Enterprise) will lead and coach a team of Customer Success Managers (CSMs) to drive customer satisfaction, product adoption, retention, and expansion across our largest and most strategic enterprise accounts.

Responsibilities

• Lead and coach a team of Enterprise CSMs to support strategic healthcare customers across North America and ensure their success
• Manage team capacity, assignments, and performance to deliver consistent, high-quality experiences across the enterprise customer base
• Hold and manage your own book of strategic enterprise accounts, driving adoption, outcomes, and retention through direct engagement
• Collaborate cross-functionally with Sales, Product, Support, and Services teams in order to drive strategic engagement and business outcomes
• Monitor and improve key customer success metrics, including product adoption, health scores, satisfaction, renewals, and expansion

Qualifications

• 8+ years of experience in Customer Success within a healthcare SaaS company
• Proven experience managing and developing a team, including performance management and coaching
• Proven success in managing strategic, high-value enterprise customer relationships within a fast-paced SaaS environment
• Deep understanding of hospitals, healthcare operations, and the challenges faced by provider organizations
• In-depth knowledge on how to drive customer outcomes, product adoption, and retention strategies
• Sincere interest in joining a newly forming function, with the ability to operate in ambiguity and create scalable processes
• Ability to commute to client sites or company meetings as needed within North America (passport required)

Benefits

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [e-mail].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.