Senior Manager, Customer Success Digital Transformation

Autodesk; United States; Remote; USD 138,000 - 224,000; Full time

Job summary

Autodesk is seeking a Senior Manager for Customer Success Digital Transformation to lead a team in improving customer and employee experiences through strategic technology planning. This role involves developing a multi-year roadmap, managing technology portfolios, and ensuring alignment with business goals while utilizing data analysis and stakeholder collaboration.

Benefits

Health and financial benefits

Comprehensive benefits package

Annual cash bonuses

Stock grants

Flexible work arrangements

Qualifications

• Proven ability to hire and manage high-performing teams.
• Strong proficiency in assessing business capabilities and identifying gaps.
• Experience in developing comprehensive capability plans for technology portfolios.

Responsibilities

• Lead a team of Project Managers for technology planning.
• Define and track KPIs for technology initiatives.
• Collaborate with management to design a multi-year technology roadmap.

Skills

Project Management

Data Analysis

Communication

Problem Solving

Leadership

Job description

Job Requisition ID #

25WD89436

Position Overview

As a Senior Manager, Customer Success Digital Transformation at Autodesk, you will lead a team of Project Managers and coordinate capability planning for the customer success technology planning portfolio with emphasis on digital transformation. You will oversee the development and implementation of a multi-year roadmap that enhances both the customer and employee experiences through strategic technology planning. You will collaborate with other Customer Success teams and the GTM technology team to ensure that technology initiatives are well-coordinated and effectively address the most critical customer success challenges.

Responsibilities

• Lead and manage a team of Technology Planning Project Managers. Provide guidance, mentorship, and support to team members to ensure they achieve their individual and team goals

• Assess current business capabilities and identify gaps and areas for improvement by utilizing data-driven analysis and stakeholder feedback.

• Develop business capability plans for technology portfolios that consider both customer and employee tools

• Collaborate with senior management to design and implement a multi-year technology roadmap aligned with strategic customer success goals

• Define and track KPIs to assess technology initiatives’ impact on customer and employee satisfaction and use data analytics to provide insights and make informed decisions

Minimum Qualifications

• Proven ability to hire, manage, and inspire a high-performing team of Project Managers with the ability to foster a positive and engaging culture

• Proven experience in capability planning, including coordinating and developing comprehensive capability plans for technology portfolios that include both customer and employee tools

• Demonstrated ability to design, manage, and execute a strategic multi-year roadmap that aligns technology capabilities with business goals and customer success objectives

• Strong proficiency in continuously assessing an organization’s current state capabilities and proactively identifying gaps and areas for improvement

• Proficiency in establishing KPIs to measure the success and impact of technology initiatives on customer and employee satisfaction

• Strong written and verbal communication skills with the ability to convey complex information clearly and effectively to diverse audiences

• Analytical and problem-solving skills with the ability to identify trends, opportunities, and areas for improvement

• Effective project management skills with the ability to manage multiple projects simultaneously and deliver results on time and within budget

Preferred Qualifications

• Very advanced expert roles that provide advice relevant to their subject matter expertise to senior leaders.Jobs at this level reflect sophisticated subject matter expertise and consultative capabilities

• Development of novel, highly innovative solutions is often required

• Recognized as experts within a discipline, and also apply working knowledge of the theories and concepts in other related disciplines

• Leadthe resolution of complex problems within owndiscipline, often with the need to integrate cross-functional processes andoutcomes

• Anticipate business challenges that could have significant impact on Autodesk's operational and financial success, and proactively develop solutions to address them

• Provide input to functional strategies related to own discipline

• Influence leaders within own function to adopt solutions, establish priorities, and allocate resources

• May lead teams or projects with broad visibility

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $138,200 and $223,630. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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