Senior Manager, Customer Success

insightsoftware; Myrtle Point (OR); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading software company is seeking an experienced Customer Success Manager to lead a dynamic team focused on customer satisfaction and retention. You will enhance retention strategies, analyze data for renewal forecasts, and develop metrics to measure success. Ideal candidates will have 7+ years of Customer Success experience, including management of a substantial ARR and global accounts. This position offers the flexibility of remote work within a high-energy culture.

Benefits

Opportunity for career advancement

Flexibility in the work environment

Engagement in a high-performance team culture

Qualifications

• 7+ years of experience in Customer Success, with at least 4 years in a management role.
• Proven ownership of $30M+ in ARR with over 1,000 global customer accounts.
• Strong understanding of renewal forecasting and retention metrics.

Responsibilities

• Lead the customer success team to enhance customer retention, expansion, and satisfaction.
• Analyze data to generate renewal forecasts and implement corrective action plans.
• Develop metrics to measure the effectiveness of customer success initiatives.

Skills

Customer Success Management

Data Analysis

Team Leadership

Customer Retention Strategies

Metrics Development

Education

Bachelor’s Degree in a related field

Job description

Overview

Employer Industry: Software/SaaS Solutions for Financial Management.

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely, providing flexibility in your work environment
• Lead a dynamic team focused on customer satisfaction and retention
• Engage in a high-energy, high-performance global team culture
• Chance to make a significant impact on customer success strategies and metrics

What to Expect (Job Responsibilities)

• Lead the customer success team to enhance customer retention, expansion, and satisfaction
• Analyze data to generate renewal forecasts and implement corrective action plans
• Develop metrics to measure the effectiveness of customer success initiatives
• Drive proactive outreach programs to prevent customer attrition
• Collaborate with organizational leaders to align customer needs with business objectives

What is Required (Qualifications)

• Bachelor’s Degree in a related field or equivalent experience
• 7+ years of experience in Customer Success, with at least 4 years in a management role
• Proven ownership of $30M+ in ARR with over 1,000 global customer accounts
• Management experience with a team of 5 or more members
• Strong understanding of renewal forecasting and retention metrics

How to Stand Out (Preferred Qualifications)

• Experience in technical or commercial management of software support services
• Knowledge of financial services, banking, or accounting concepts
• Demonstrated ability to present data clearly to various audiences
• Willingness to engage in hands-on tasks to ensure effective completion of projects
• Experience with both on-prem and cloud-based success models

#Software #CustomerSuccess #RemoteWork #Leadership #CareerGrowth #SaaS

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