Senior Manager Customer Marketing

Nutanix; Boston (MA); Remote; USD 156,000 - 311,000; Full time

Job summary

Nutanix seeks a passionate Customer Marketing Manager to lead its advocacy program. This remote position requires building strong customer relationships and managing reference initiatives in a collaborative environment. Ideal candidates will have 7-10 years of experience in technology marketing, excellent communication skills, and a keen attention to detail.

Benefits

Comprehensive medical benefits

401(k) eligibility

Paid time off benefits

Sign-on bonus potential

Restricted stock units

Qualifications

• 7-10+ years of customer reference program manager experience in high technology.
• 3-4 years managing vendors, teams, and customer initiatives.
• Demonstrated success with C-level customers.

Responsibilities

• Lead customer marketing program focusing on advocacy and customer engagement.
• Manage development and promotion of customer stories.
• Work with sales to secure customer references for media and events.

Skills

Customer relationship management

Program development

Excellent communication skills

Team collaboration

Attention to detail

Education

BS/BA degree

MBA (a plus)

Job description

**Hungry, Humble, Honest, with Heart.**

**The Opportunity**

Nutanix is seeking a proven, results-oriented marketing professional with a passion for working with customers and cultivating great relationships to join the Customer Marketing team. In this role you will lead our customer marketing program for our customers – primarily focused on advocacy (helping to secure customers to participate in various marketing and communication activities, including but not limited to case studies, videos, speaking opportunities, reference calls, and press/analyst activities) but also helping to recruit customers for our advisory and community/user group programs. The successful candidate will have previous experience with technology marketing and building customer reference programs in B2B technologies.

**About the Team**

At Nutanix, you will be joining the Customer Marketing team within the larger Corporate Marketing team, reporting to the Director, Customer Marketing. The team culture is highly collaborative, fostering an environment where innovative ideas are welcomed, and teamwork is valued. You will have the opportunity to work closely with colleagues who are passionate about driving the success of the Nutanix brand.

**Your Role**

● Work directly with sales leadership, account teams and top customers to build a portfolio of reference accounts representative of different industries and Nutanix solution use cases.

● Help recruit different customer contacts within the accounts for participation in other customer marketing programs – advisory boards, communities, and user groups.

● Manage the development and promotion of customer stories, including written and video case studies

● Secure referenceable customers for media and analyst relations requirements (press release quotes and interviews) and customer speakers and references for Nutanix (.NEXT) and industry events.

● Work with sales to increase customer submissions on peer review sites, including Gartner Peer Insights, G2, etc.

● Manage customer reference requests and fulfillment workflow via online applications.

● Manage or mentor a team of marketing professionals and share best practices

● Build strong relationships with internal teams (e.g., Sales, Corporate Marketing, Product Marketing, Communications, Partner Marketing, etc.)

● Promote Customer Marketing to Sales via education and regular communications.

● Ensure processes and protocols are standard for program delivery in all regions and provide global support when needed

● Manage program budgets and supporting resources (including contractors and vendors)

● Regularly measure and report customer engagement and program output, including participation, engagement, and content consumption

**What You Will Bring**

7-10+ years of customer reference program manager experience working in high technology.

● Demonstrated success working directly with C-level and executive customers.

● 3-4 years of experience managing vendors, teams, and customer initiatives and programs.

● Proven success developing strong relationships with sales and working collaboratively across functional and with global teams.

● Ability to work in a dynamic, fast-paced environment.

● Excellent oral and written communication skills with an innate attention to detail.

● Strong abilities in program development and management.

● BS/BA required, MBA a plus.

**Work Arrangement**

Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.

The pay range for this position at commencement of employment is expected to be between USD $ 156,000 and USD $ 310,800 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [e-mail].