Senior Manager Customer Experience & Enablement

IGS Energy; Kentucky; Hybrid; USD 81,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

Mental wellbeing support

401(k) plan

Paid time off

Job summary

SCANA Energy, an IGS Energy company, seeks a Manager of Customer Care & Sales Enablement to translate business strategy into practical learning, quality, and readiness initiatives that boost frontline performance. This player-coach role leads Learning & Development and Quality Assurance to drive leadership capability and measurable outcomes.

Responsibilities include designing training, coaching leaders, and aligning priorities with customer experience and operational metrics, while partnering

Qualifications

• Bachelor's degree in business, marketing, or related area.
• 7–9 years in enablement, learning, customer success, organizational effectiveness or related areas.
• Experience leading training, quality, onboarding, or knowledge management programs.
• Experience partnering with leaders to improve organizational and employee performance.

Responsibilities

• Translate business priorities into frontline action through enablement initiatives.
• Lead and develop Learning & Development and Quality Assurance teams.
• Design and deliver training to improve employee performance and time-to-proficiency.
• Own the Customer Care and Sales quality assurance program.

Skills

Leadership development

Communication

Facilitation

Stakeholder management

Project management

Change management

CRM proficiency

LMS proficiency

Performance reporting

Education

Bachelor's degree in business/marketing

Tools

Salesforce/HubSpot CRM

Learning Management System

Performance reporting tools

Job description

SCANA Energy, an IGS Energy company, seeks a Manager of Customer Care & Sales Enablement to translate business strategy into practical learning, quality, and readiness initiatives that boost frontline performance. This player-coach role leads Learning & Development and Quality Assurance to drive leadership capability and measurable outcomes.

Responsibilities include designing training, coaching leaders, and aligning priorities with customer experience and operational metrics, while partnering