Senior Manager, CS Operations & Revenue Intelligence
NetDocuments
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Benefits offered by this job
Job summary
NetDocuments is seeking a Senior Manager of Customer Success Operations to act as the commercial and analytical engine behind our CS organization. You’ll drive GRR, NRR, renewal rates, NPS, and product adoption in real time, not just after-the-fact, using data from Gainsight, Salesforce, and Power BI.
You’ll translate complex usage and revenue metrics into clear, decision-ready narratives for the C-suite. You will own the CS data stack, build executive dashboards, and leverage AI tools to
Qualifications
- 7+ years of experience in a data/ops role within B2B SaaS.
- Demonstrated track record of using data to move GRR/NRR/renewals/NPS.
- Fluency with Gainsight, Salesforce, and Power BI.
- Experience using AI tools (Claude/ChatGPT) to accelerate insight.
- Executive presence and clear written/oral communication for C-suite.
- Commercial mindset focused on revenue impact and outcomes.
- Bachelor’s degree in Business, Analytics, Finance, or related field.
Responsibilities
- Own analytics and insights for GRR, NRR, renewals, NPS, and adoption.
- Build predictive models to flag revenue risk and expansion opportunities.
- Set commercial targets and translate into weekly/monthly operating cadences.
- Identify high-leverage interventions and drive execution with urgency.
- Lead CS data stack architecture and governance (Gainsight, Salesforce, Power BI).
- Design executive dashboards and self-service reporting for leadership.
Skills
Education
Tools
Job description
NetDocuments is seeking a Senior Manager of Customer Success Operations to act as the commercial and analytical engine behind our CS organization. You’ll drive GRR, NRR, renewal rates, NPS, and product adoption in real time, not just after-the-fact, using data from Gainsight, Salesforce, and Power BI.
You’ll translate complex usage and revenue metrics into clear, decision-ready narratives for the C-suite. You will own the CS data stack, build executive dashboards, and leverage AI tools to
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