Senior Manager, Creative Operations & Business Enablement

Dow Jones & Company, Inc.; New York (NY); On-site; USD 145,000 - 185,000; Full time

Job summary

Dow Jones is seeking a senior operations leader for Brand and Experiences to strengthen how Brand operates and partners with the broader business. You will design, implement, and continuously improve the Brand operating model, processes, and ways of working, partnering with Ops leadership to translate business needs into practical workflows and enablement.

The role focuses on defining engagement models, RACI, and governance, and developing roadmaps, playbooks, onboarding, and other enablement to

Qualifications

• Demonstrated experience leading cross-functional initiatives with senior stakeholders.
• Ability to design, implement, and optimize operating models, workflows, and processes.

Responsibilities

• Support the ongoing evolution of Brand's operating model and processes.
• Define engagement models, RACI, and SLAs with key business partners.
• Develop enablement materials, roadmaps, and onboarding to simplify collaboration with Brand.
• Identify capability gaps and translate insights into actionable improvements.

Skills

Cross-functional leadership

Process optimization

Operating model design

Job description

Job Description

About the Team

The Brand and Experiences group plays an integral role in positioning the company for advancement and growth. We are responsible for the outward expression and inward embodiment of our Brand. We develop the core capabilities, tools, and assets required to extend the Brand and empower GTM functions across the business by activating the Brand through campaigns, events, sponsorships, and tradeshows. We do this by partnering with other areas of marketing, product, and sales groups to create high-impact opportunities to grow subscribers, sponsors, and accelerate the growth agenda.

The organization consists of a number of key, senior‑level COE roles in areas such as Brand and Experiential Marketing, as well as senior capability leads. Together, this team will collaborate to build a unified, scalable, and consistent approach to marketing the brand to create awareness and drive preference.

About the Role

In this role, you will help strengthen how Brand operates and partners with the broader business by supporting the design, implementation and continuous improvement of Brand's operating model, processes and ways of working.

This role will partner closely with Ops leadership to understand business needs, assess Brand's capabilities, identify operational gaps, and translate those insights into practical processes, RACI, engagement models and enablement.

You Will: Business Enablement

• Partner on discovery with business units to understand their needs, workflows, pain points and opportunities to improve how they engage Brand.
• Help define and communicate how and when teams should engage Brand, including the types of support and capabilities Brand provides.
• Develop and maintain RACI, decision rights, engagement models and ways of working with key business partners.
• Develop roadshows, playbooks, onboarding and other enablement that make it easier for teams across the business to understand and work with Brand.

Brand Capabilities & Insights

• Help build and maintain a clear view of Brand's capabilities, services and outputs.
• Gather and analyze information through surveys, workflow and asset analysis, stakeholder feedback and other sources to understand how Brand's capabilities are being used.
• Identify capability gaps, recurring needs and opportunities to evolve how Brand supports the business.
• Translate insights into recommendations for processes, ways of working and future capabilities.

Creative Operations & Process Improvement

• Map current-state workflows and help design improved future-state processes.
• Identify friction, unclear handoffs, unnecessary approvals and gaps across the creative lifecycle.
• Develop and implement improved workflows, governance, RACI, escalation paths, SLAs and operating cadences.
• Ensure operational processes support the realities of strategy and creative development while improving clarity, consistency and speed.

Tools & Technology Enablement

• Help identify tools and technology that could improve Brand's workflows, creative processes and operational effectiveness.
• Evaluate existing enterprise capabilities and emerging solutions, including opportunities to leverage AI and automation.
• Partner with internal teams such as Technology, Procurement, Legal and Compliance, as well as external vendors, to understand requirements and support implementation of new capabilities.
• Coordinate pilots, onboarding, training and adoption of new tools and features across Brand.
• Partner with vendors such as Asana and existing enterprise technology partners to understand available capabilities and identify opportunities to improve how Brand works.
• Track adoption and feedback to determine whether new tools are delivering the intended operational value.

Operating Model & Continuous Improvement

• Support the ongoing evolution of Brand's operating model as business needs and capabilities change.
• Monitor how new processes and ways of working are performing and identify opportunities for improvement.
• Pilot new approaches, gather feedback and support implementation and adoption.
• Maintain the playbooks, standards and operating frameworks that enable consistent ways of working across Brand.
• Help measure whether operating-model changes are improving clarity, collaboration, speed and effectiveness.

You Have:

• 10+ years of experience in creative operations, production operations, workforce planning, or a related function, including experience operating at a senior manager level or equivalent scope.
• Demonstrated experience leading cross-functional initiatives, partnering with senior stakeholders to assess business needs, align priorities, and drive organizational change.
• Proven ability to design, implement, and optimize operating models, workflows, and processes, translating complex business challenges into scalable solutions that improve efficiency and effectiveness.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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Business Area: Dow Jones - Luxury & Events

Job Category: General Management

Union Status

Non-Union role

Base Pay Range: $145,000.00 - $185,000.00

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally.

It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).