Senior Manager, Content Platforms - CDX

Capital One; Richmond (VA); On-site; USD 162,000 - 184,000; Full time

Job summary

Capital One’s CDX organization seeks a Senior Manager for Content Platforms to lead the Platform Administration & Governance (PAG) team in scaling destination content platforms. You will drive roadmaps, governance, and cross-functional collaboration with product and tech leaders to deliver personalized experiences at scale.

You will manage a team, champion brand integrity, and align priorities with Capital One’s transformation toward a destination martech architecture.

Qualifications

• Bachelor’s Degree or Military experience.
• 5+ years of experience managing content platforms.
• 2+ years of people leadership experience.
• Experience with cross-functional, matrixed teams preferred.

Responsibilities

• Develop roadmaps and platform administration strategies for your portfolio.
• Champion the team’s role in governing destination content platforms.
• Partner with product and tech leadership to advance initiatives.
• Enable direct reports to manage responsibilities autonomously.
• Lead performance management for direct reports.
• Establish and lead working rhythms with direct reports.

Skills

People leadership

Content platforms management

Cross-functional collaboration

Strong written communication

Prioritization

Education

Bachelor’s Degree or Military experience

Job description

Senior Manager, Content Platforms - CDX

This role is within Capital One’s Consumer & Developer Experience (CDX) organization, on the Platform Administration & Governance team (PAG). CDX is responsible for Capital One’s digital customer experiences, including its award winning mobile app, its online presence, and Enterprise-grade products and platforms used across all lines of business. Our team is responsible for administering and governing these platforms, and advising on the large-scale transformation of our content supply chain to unlock highly personalized, intelligent experiences for millions of current and prospective customers. The Platform Administration & Governance Team is seeking an experienced marketing technology leader and people leader to drive oversight and governance of destination content platforms used to store, deliver, and publish content at Capital One. The right candidate will have experience leading a team and managing enterprise content platforms at scale. They will need to work across multiple product and tech teams, build relationships across the organization and thrive in a fast paced environment.

WHAT YOU’LL DO

• Develop roadmaps and platform administration strategies in partnership with direct reports for tools within your portfolio
• Champion the brand and role of the team in administering and governing Capital One’s destination content platforms
• Leverage problem solving and influencing skills to ensure the team’s initiatives move forward on schedule
• Build relationships with product and tech leadership across the enterprise to gain leverage for the team
• Align the team’s priorities to broader organizational goals and Capital One’s journey to a destination martech architecture
• Enable direct reports to effectively and autonomously manage their responsibilities tied to their respective platforms
• Lead performance management activities on behalf of your direct reports
• Establish and lead working rhythms with your direct reports

The ideal candidate…

• Has experience leading teams focused on managing content platforms (DAM, CMS, Claims Library)
• Is detailed-oriented with strong prioritization skills
• Is a highly effective communicator with outstanding writing and presentation abilities

BASIC QUALIFICATIONS

• Bachelor’s Degree or Military experience
• At least 5 years of experience managing content platforms
• At least 2 years of experience managing people

PREFERRED QUALIFICATIONS

• At least 5 years of experience working with cross-functional teams in a matrixed environment with a track record of effectively working autonomously and navigating ambiguity
• 3+ years in a marketing role
• 3+ years of experience in financial services, or another highly regulated industry
• 2+ years of experience evaluating or implementing GenAI, automation, or new technology integrations within a marketing ecosystem

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

• Chicago, IL: $161,500 - $184,300 for Sr. Manager, Marketing
• McLean, VA: $177,700 - $202,800 for Sr. Manager, Marketing
• New York, NY: $193,800 - $221,200 for Sr. Manager, Marketing
• Richmond, VA: $161,500 - $184,300 for Sr. Manager, Marketing
• Riverwoods, IL: $161,500 - $184,300 for Sr. Manager, Marketing

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.