Senior Manager, Consumer Data Architecture, Governance & Management, AIST AI & Data, Technology & Transformation

Deloitte (UK); Alabama; Hybrid; USD 145,000 - 185,000; Full time

Job summary

Deloitte in London is seeking a Senior Manager specialising in Consumer data architecture, governance and management within its Engineering, AI & Data service offering.

You will lead engagements with Consumer clients, shaping enterprise data models for product and customer data, and governance operating models across the value chain. The role emphasizes conceptual design, stakeholder influence and measurable outcomes, with a focus on delivering value for clients.

Qualifications

• Senior data architecture, data governance or data management experience in Consumer businesses or consulting.
• Experience across both product and customer data domains supporting margins, brand, omnichannel.
• End-to-end product data lifecycle knowledge in CPG and Retail.
• Knowledge of product identifiers, GTIN, GS1 standards, barcodes and RFID.
• Proven ability to develop enterprise conceptual and logical data models; physical modelling not required.
• Experience leading client-facing teams and influencing senior stakeholders; strong consulting, communication, commercial skills.

Responsibilities

• Lead engagements with senior Consumer business and technology stakeholders to define enterprise data strategies.
• Shape enterprise models for product and customer data with defined entities and attributes.
• Assess product data usage across value chain including sourcing, merchandising, stores, ecommerce, marketing, loyalty.
• Design data governance and data management operating models with policies and data quality controls.
• Lead multidisciplinary teams and translate data issues into clear business outcomes.

Skills

Data architecture

Data governance

Data management

Stakeholder management

Consulting skills

Communication

Commercial skills

Job description

Do you want to be at the heart of some of the biggest and most ambitious Consumer AI & Data transformation projects?

Consumer businesses operate in an environment where margins are tight, brand is critical, and understanding and connecting with customers is increasingly complex across omnichannel routes to sales and loyalty. You will help clients make intelligent, future-proof decisions by establishing consistent, managed and governed enterprise data models that connect product, customer and commercial information across the value chain.

Your expertise will help Consumer clients improve decision-making, operational efficiency and customer relevance while protecting brand value and enabling sustainable growth.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

We are seeking an experienced Senior Manager specialising in Consumer data architecture, data governance and data management within Deloitte’s Engineering, AI & Data service offering.

You will work with Consumer clients, third parties and Deloitte teams across the Firm. You will help retail and consumer products organisations use a consistent, managed and governed enterprise data model to respond to tight margins, protect and strengthen their brands, and understand and connect with customers across complex omnichannel sales and loyalty journeys. This is a business-led architecture and governance role focused on conceptual and logical design rather than physical implementation.

As a Senior Manager in Consumer Data Architecture, Governance & Management, you will lead client engagements that define how product and customer data is modelled, owned, governed, managed and used across the Consumer value chain. In this role, you may be expected to:

• Lead engagements with senior Consumer business and technology stakeholders to define enterprise data strategies, conceptual and logical data models, and pragmatic transformation roadmaps aligned to commercial priorities.
• Shape consistent enterprise models for product and customer data, defining business entities, relationships, attributes, lifecycle states, ownership and stewardship without moving into physical data model implementation.
• Assess how product data is created, enriched, governed, mastered and consumed across the CPG and Retail value chain, including sourcing, merchandising, supply chain, stores, ecommerce, marketplaces, marketing, loyalty, service and regulatory reporting.
• Design and mobilise data governance and data management operating models, including decision rights, roles, forums, policies, standards, data quality controls, mastership principles and accountable ways of working.
• Lead multidisciplinary teams, assure high-quality client deliverables, develop trusted senior relationships, and translate complex data issues into clear business choices and measurable outcomes.

Connect to your skills and professional experience

We are looking for candidates who are able to demonstrate the following skills and experience:

EDUCATION & EXPERIENCE

• Significant experience in a senior data architecture, data governance or data management role within Consumer businesses or Consumer-focused consulting engagements.
• Mandatory experience across both product and customer data domains, including how consistent, trusted data supports margin management, brand, customer understanding, omnichannel sales and loyalty.
• Strong understanding of the end-to‑end product data lifecycle across CPG and Retail, from product creation and sourcing through supply chain, merchandising, commerce, fulfilment, customer engagement and retirement.
• Practical knowledge of product identification and industry standards, including product identifiers, GTIN, GS1 standards, barcodes and RFID, and how these enable traceability, interoperability and trusted product information.
• Proven experience developing enterprise conceptual and logical data models, including entities, relationships, key attributes, lifecycle states and business definitions; physical data modelling and technical implementation are not required.
• Experience leading client-facing teams and influencing senior business and technology stakeholders, with strong consulting, communication and commercial skills.

PROFESSIONAL PROFICIENCY

• Demonstrated success defining and applying enterprise data architecture principles and consistent data models to solve complex Consumer business problems.
• Deep experience of data governance and data management frameworks and associated operating models, including ownership, stewardship, governance forums, decision rights, policies and standards.
• Ability to define product and customer mastership, sources of truth, critical data elements, data quality rules, lineage and controls across business processes and systems.
• Experience assessing current-to-target data landscapes, mapping end-to‑end product data flows and translating findings into prioritised roadmaps, transition states and investment choices.
• Strong knowledge of Consumer business capabilities and value chains across Retail and CPG, and the commercial implications of fragmented or poor-quality product and customer data.
• Ability to connect data architecture and governance outcomes to analytics, AI, personalisation, customer experience, digital commerce, operational efficiency and regulatory needs.
• Experience with master data management approaches is relevant; hands‑on experience of MDM tools or data governance platforms is desirable but not essential.
• Excellent stakeholder management and communication skills, with the ability to make complex data concepts accessible to senior business audiences and to lead multidisciplinary delivery teams.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Engineering, AI and Data

We lead transformation at the heart of our clients; re‑engineering the core of our clients’ organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Technology & Transformation, Deloitte is far ahead of any of our immediate competitors. - Sophia, Technology & Transformation

What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of. - Dan, Technology & Transformation

Our hybrid working policy

You’ll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers