Senior Manager Community Product Comms

SupportFinity™; San Francisco (CA); On-site; USD 106,000 - 185,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Disability

401(k)

Maternity & Parental Leave

Flexible PTO

Amazon Employee Discount

Job summary

Twitch is seeking a Senior Manager, Community Product Communications to shape and execute product storytelling across creators and audiences. You’ll translate complex product concepts into clear narratives and partner with product leadership to drive launches and ongoing communications.

The role requires at least 6 years in product or corporate comms, strong media relationships, and experience counseling C-level executives, with a creator-forward mindset and collaborative, fast-moving style.

Qualifications

• Minimum 6 years of experience in product and/or corporate communications, including in-house.
• Established relationships with relevant media.
• Proven success building and implementing product communications strategy.
• Ability to operate at both strategic and execution levels.
• Strong collaboration and project management skills.
• Experience counseling C-level executives.
• Exceptional written and verbal communications skills.
• Enthusiasm for Twitch and our community.

Responsibilities

• Tell Twitch’s product story with leadership and PMs, underscoring how we build for streamers and viewers.
• Develop communications campaigns for feature and product launches.
• Develop executive positioning strategy for product leadership.
• Identify opportunities to engage streamers and viewers through creative programming.
• Understand Twitch's community, policies, and products, and translate those concepts to broad audiences.
• Engage with media and external partners to provide an understanding of our work.
• Create the foundational materials needed to deliver compelling, consistent narratives.

Skills

Product comms

Media relationships

Executive counseling

Project management

Storytelling

Collaborative

C-level coaching

Job description

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

About The Team

The Twitch community is like no other – a passionate and engaged group of creators and active participants who are uniquely invested in what we’re all building together. The Marketing & Communications team at Twitch serves to authentically activate the Twitch community (and beyond) in ways that inform and inspire. Members of our team work across a range of areas including internal and external communications, content & partnerships, creative services, and marketing strategy.

About The Role

We’re looking for a highly creative communicator who brings energy, curiosity, and a deep understanding of Twitch culture and content creators. This person thinks expansively about where and how to tell stories, so we can reach the audiences who matter most—across services, formats, and emerging channels.

As Senior Manager, Community Product Communications, you’ll help shape and execute Twitch’s product communications strategy. The ideal candidate is a natural storyteller with experience across social or interactive services, someone who can translate complex, technical concepts into simple, compelling narratives. You’re proactive, thoughtful, and collaborative. You’re comfortable building trusted relationships with senior leaders and working cross-functionally in a fast-paced, ever evolving environment.

Most importantly, you’re genuinely passionate about the Twitch community and excited to bring our product story to life in fresh, dynamic, and creator-forward ways.

This role may be based in San Francisco, CA; Los Angeles, CA; Irvine, CA; Seattle, WA; or New York, NY.

You Will:

• Work with product leadership and product marketing managers to tell Twitch’s product story, underscoring the ways we build for streamers and viewers
• Develop communications campaigns for feature and product launches
• Develop executive positioning strategy for product leadership
• Identify opportunities to engage streamers and viewers through creative programming, to build an understanding of Twitch's product work
• Establish a deep understanding of Twitch's community, policies, and products, and tell stories that translate those concepts to broad audiences
• Engage with media and other external partners to provide an understanding of our work
• Create the foundational materials needed to deliver compelling, consistent narratives

You Have:

• Minimum 6 years of experience in product and/or corporate communications, including experience working in-house
• Established relationships with relevant media
• Proven success building and implementing product communications strategy
• Ability to operate at both strategic and execution levels
• Ability to work independently and exercise sound judgment in dynamic, fast-moving environments
• Strong collaboration and project management skills
• Experience counseling C-level executives
• Exceptional written and verbal communications skills
• Enthusiasm for Twitch and our community

Bonus Points

• Experience in entertainment, media, or user-generated content businesses.

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain open until filled.

US Pay Per Year

$106,400—$185,000 USD

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

About the company

Twitch