Senior Manager, Communications & Engagement

Ross Stores; Dublin (CA); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays and vacation

Employee stock purchase plan

Wellness benefits

Charitable donations matched

Job summary

Ross Stores is seeking a Senior Manager, Communications & Engagement to shape and execute enterprise-wide internal communications and engagement strategies connecting Associates to priorities, culture, and moments.

You will lead newsletters, intranet content, executive communications, campaigns, live events, multimedia storytelling, and recognition programs while partnering with HR, IT, and Stores to translate complex information into clear, actionable messaging.

Responsibilities

• Translate enterprise priorities into communications roadmaps with objectives, audiences, messages, timing, channels and success measures.
• Lead executive communications, speeches, talking points, presentations and materials for leadership meetings and events.
• Partner with senior leaders to shape messages, storytelling and alignment with brand and priorities.
• Direct content development for enterprise meetings, coordinating partners, events and creative resources.

Skills

Communications Strategy

Executive Communications

Editorial Writing

Stakeholder Management

Project Leadership

Change Communication

Job description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

About this opportunity...

The Senior Manager, Communications & Engagement shapes and executes enterprise-wide internal communications and engagement strategies that connect Associates to business priorities, culture, and key moments. The role leads clear, compelling communications across newsletters, intranet content, executive and leadership communications, Associate campaigns, live events, multimedia storytelling, and recognition and engagement initiatives.

Working with the Senior Director and senior partners across Human Resources, IT, Corporate Properties, Supply Chain, Stores, and other functions, the Senior Manager builds trusted relationships and serves as a strategic advisor who translates complex information into clear, actionable communications. The role sets communications strategies, editorial standards, channel plans, and operating processes; advises leaders on messages, timing, and audience needs; and leads high-visibility work that drives alignment from strategy through execution.

Success requires exceptional writing and editorial judgment, business acumen, project leadership, sound decision-making, and the ability to manage multiple priorities through ambiguity. The Senior Manager develops communications talent, directs internal and external creative partners, and uses innovation, Associate feedback, and channel insights to improve effectiveness and impact.

What you will do and what you will learn...

Stay current on internal communications practices, engagement trends, and tools that improve quality, reach, or efficiency.

What you need to be successful...

Communications Strategy & Execution

• Translate enterprise priorities and business needs into communications roadmaps defining objectives, audiences, key messages, timing, channels, and success measures.
• Develop integrated strategies for complex, high-visibility initiatives, bringing structure to ambiguity and aligning stakeholders on priorities, roles, and execution.
• Build repeatable planning frameworks and processes to improve prioritization, decision-making, and efficiency.
• Anticipate communications needs, risks, and opportunities, recommending relevant, effective approaches.
• Coordinate communications in urgent or rapidly changing situations, aligning dependencies and escalating decisions as needed.

Executive & Leader Communications

• Support the Senior Director with organizational change and executive and leadership communications, including speeches, talking points, presentations, videos, announcements, and materials for high-visibility meetings and events.
• Partner with senior leaders to clarify objectives, shape messages, strengthen storytelling, and align communications with audience needs, Company voice, and priorities.
• Lead content development for enterprise and divisional meetings, coordinating business partners, event teams, and creative resources to deliver cohesive experiences.

Business Partnership & Engagement

• Lead communications for business priorities and initiatives that support Company culture and the Associate experience.
• Develop integrated campaigns that build awareness, encourage action, and strengthen connection to Ross and dd’s brands and culture.
• Advise partners on priorities, tradeoffs, sequencing, and channels so Associates receive the right information at the right time.
• Direct written, visual, video, and live-event content, ensuring a consistent voice, strong editorial standards, and the intended audience experience.

Events

• Lead strategy, planning, and execution for on- and off-campus events serving all Associates, smaller Associate and leader groups, and SVP+ leaders.
• Partner with business leaders and cross-functional teams to define objectives, audiences, formats, agendas, roles, budgets, and success measures.
• Oversee the end-to-end event experience, including content, communications, programming, production, logistics, vendors, and on-site execution.
• Anticipate risks, manage changes, and coordinate decisions to deliver high-quality events on time and within budget.
• Use attendee feedback and event results to assess impact and improve future experiences.

Team Leadership & Standards

• Lead, coach, and develop Communications & Engagement team members by setting priorities, providing actionable feedback, and building capabilities.
• Direct designers, video partners, agencies, and vendors to deliver high-quality work on time and within scope.
• Ensure a consistent voice and adherence to AP Style and Ross/dd’s brand standards.
• Use Company-approved AI tools responsibly to improve planning, drafting, editing, and workflows while maintaining accuracy, confidentiality, judgment, and brand standards.

Perks and Benefits of joining our team...

Our Associates are at the heart of everything we do and we're proud to offer a range of benefits that reflect how much we value their contributions. Here's a peek into what you can expect as an eligible Ross Associate:

• A broad range of affordable health insurance options & personal medical plan concierge
  401(k) with employer match and Life insurance
• Ample PTO including accrued vacation, paid holidays, diversity day, and the ability to purchase additional vacation.
• Employee stock purchase plan*
• Access to health and wellness benefits such as BetterHelp and Headspace
• Charitable donations matched by Ross Stores Foundation
• And more....

*benefits vary by level and position and are subject to change

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role $125,000.00 to $140,000.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.