Senior Manager, Communications

Roses Discount Stor; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Roses Discount Store in Columbus, Ohio, is seeking a professional responsible for managing communications and creating training materials for Store Operations. The ideal candidate will have a Bachelor’s degree and at least 5 years of experience in a communications role. Strong proficiency in Microsoft Office, especially Word, Excel, and PowerPoint, is required. This role involves leading a team and ensuring that all operational standards are met. Flexibility in schedule for occasional travel is a must.

Qualifications

• Bachelor’s Degree or equivalent experience required.
• Minimum 5 years' experience in communications or related role required.
• Prior retail experience preferred.

Responsibilities

• Determine communication needs related to Store Operations.
• Translate business practices into written procedures.
• Create training materials for Store Operations projects.
• Manage an online repository of digital information.

Skills

Strong computer skills

Excellent organizational skills

Interpersonal skills

Creativity

Problem resolution skills

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Word

Excel

PowerPoint

InDesign

Job description

Responsible for creating and managing communications, standard operating procedures, and training materials for Store Operations. Partners with internal teams to ensure clear, accurate messaging, maintains a digital content repository, and keeps materials up to date. Serves as a key resource across the organization while also leading and developing a team.

Essential Duties and Responsibilities

• Meets and communicates with business partners to determine communication needs related to Store Operations.
• Responsible for translating common and specific business practices into written standard operating procedures.
• Creates special communication vehicles based on requirements outlined in meetings, conference calls and written documentation.
• Designs and creates reference and training materials related to specific Store Operations projects.
• Reviews, proofreads and offers feedback on the written document produced by others.
• Learns and understands store presentation and operational standards.
• Manages an online repository of digital information.
• Develops a regular process for the review of materials to determine the need for updates; updates materials as warranted by new or changing information.
• Works collaboratively with and serves as a resource to both the Field organization and internal organizational partners.
• Manages direct reports including staffing, goal setting, training, development, performance assessment, and disciplinary actions.

Knowledge, Skills and Abilities

• Bachelor’s Degree or equivalent experience required.
• Minimum of 5 years' experience in communications or related role required. Prior retail experience preferred.
• Strong computer skills including proficiency using Microsoft Word, Excel, and PowerPoint required. Experience using InDesign and other Microsoft Office products preferred.
• Excellent organizational, presentation and interpersonal skills required.
• High level of creativity and strong problem resolution skills required.
• Ability to travel by car or air on an occasional basis. Ability to work a flexible schedule to accommodate occasional travel as required.

Qualifications

Education

Bachelors or better.

Experience

Minimum 5 years experience in communications or related role required. Prior retail experience preferred.

Equal Opportunity Employer
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