Global Director, Pipeline Marketing (NPWT)

Smith+Nephew; Andover (MA); Hybrid; USD 158,000 - 292,000; Full time

Benefits offered by this job

Hybrid Working Model

Private Health and Dental plans

Discounts on Gyms and fitness clubs

Job summary

Smith+Nephew is seeking a Global Director, NPWT Pipeline Marketing to lead customer insight, innovation strategy and product development for Negative Pressure Wound Therapy solutions worldwide.

You will define future product concepts, engage healthcare professionals and key opinion leaders, and shape roadmaps that align with long-term growth across international markets. Hybrid working model and strong collaboration across R&D, marketing and commercial teams are key.

Qualifications

• Significant experience in the medical device industry.
• Ability to engage healthcare professionals and key opinion leaders to uncover insights.
• Experience translating customer and market insights into product direction and priorities.

Responsibilities

• Voice of the customer within the innovation process.
• Lead customer insight activities and translate feedback into strategic recommendations.
• Define future product concepts and innovation roadmaps to support growth.

Skills

Stakeholder management

Influencing senior leaders

Cross-functional collaboration

Strategic thinking

Customer insight

Market research

Job description

Life. Unlimited.

At Smith+Neb we design and manufacture technology that takes the limits off living.

This is a rare opportunity to help define the future of wound care innovation on a global scale. As Global Director, NPWT Pipeline Marketing, you will sit at the intersection of customer insight, innovation strategy and product development, helping shape the next generation of Negative Pressure Wound Therapy solutions.

Working closely with healthcare professionals, commercial teams, marketing leaders and R&D, you will uncover unmet needs, identify emerging opportunities and translate complex market and customer insight into strategic direction. Your work will directly influence how future innovations are prioritised and developed, ensuring our pipeline remains focused on delivering meaningful value for customers, clinicians and patients around the world.

This role is ideal for someone who is naturally curious, highly collaborative and motivated by solving complex challenges through deep customer understanding rather than purely commercial objectives.

What will you be doing?

In this highly visible global role, you will become the voice of the customer within the innovation process. You'll develop strong relationships with leading healthcare professionals and key opinion leaders across international markets, creating a deep understanding of clinical needs, treatment challenges and future opportunities.

You will lead customer insight activities and translate diverse viewpoints, market dynamics and clinical feedback into clear strategic recommendations. Partnering closely with R&D and cross functional stakeholders, you'll help define future product concepts, target product profiles and innovation roadmaps that support long term business growth.

As opportunities move through the development process, you will act as a trusted advisor who brings people together, challenges thinking when required and ensures customer needs remain at the heart of investment and product development decisions.

What will you need to be successful?

Success in this role comes from combining deep customer curiosity with strategic thinking and the ability to influence innovation across a complex global organisation. You'll be comfortable navigating ambiguity, drawing conclusions from multiple sources of information and building credibility with both healthcare professionals and senior internal stakeholders.

We recognise that exceptional candidates may come from a variety of backgrounds. You may have developed your expertise within upstream marketing, customer insight, market research, product strategy, innovation, product management or commercial roles where customer needs directly informed product development and investment decisions.

Key requirements include:

• Significant experience within the medical device industry, ideally gained in areas such as upstream marketing, customer insight, product strategy, innovation management, product management, market development or adjacent functions.
• Proven ability to engage healthcare professionals, surgeons, clinicians and key opinion leaders to uncover meaningful customer insights and translate those insights into product development opportunities, strategic recommendations and business cases.
• Experience working closely with innovation, product development or R&D teams, helping to shape future products by translating customer, market and clinical needs into clear requirements and priorities.
• Strong commercial and analytical judgement with the ability to interpret complex information, identify patterns and opportunities, and convert insight into compelling recommendations that influence decision making.
• Exceptional stakeholder management and influencing skills, with the confidence to collaborate with and constructively challenge senior leaders whilst building alignment across marketing, commercial, R&D and operational functions.
• Experience operating within global or multinational organisations would be advantageous, particularly where customer insight, innovation and product development are closely connected.

You. Unlimited.

We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.

Inclusion and Belonging:

Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website (www.smith-nephew.com)

Your Future:

Generous annual bonus and pension Schemes, Save As You Earn share options, and a car allowance.

Work/Life Balance:

Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!

Your Wellbeing:

Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.

Flexibility:

Hybrid Working Model (For most professional roles).

Training:

Hands-On, Team-Customised, Mentorship.

Extra Perks:

Discounts on Gyms and fitness clubs, Salary Sacrifice Bicycle and Car Schemes and many other Employee discounts.

For US Applicants:

The anticipated base compensation range for this position is $157,500 - $292,250 USD annually. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. It is not typical for an individual to be hired at the high end of the range for their role at Smith + Nephew. Compensation decisions are dependent on the facts and circumstances of each position and candidate. In addition to base pay, we provide competitive bonus and benefits, which include medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, parental leave, and generous PTO, paid company holidays annually and 8 hours of Volunteer time and a variety of wellness offerings such as

We anticipate the application window for this opening to close on 26.10.2026.

Smith+Neb provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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