Senior Manager, Commercial Operations

ADC Therapeutics SA; New Providence (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

ADC Therapeutics SA is seeking an experienced Commercial Operations professional to lead project management, cross-functional collaboration, and field enablement initiatives. You will coordinate with Field Sales, Medical Affairs, and IT to implement tools and optimize field processes.

You will oversee meeting planning, field events, and budget alignment, while providing strategic support to leadership on incentives, sizing, and targeting.

Qualifications

• 5+ years in pharmaceutical or biotech Commercial Operations or related functions.
• Experience supporting field teams with strong understanding of field processes.
• Excellent analytical and problem-solving skills.

Responsibilities

• Facilitate planning and project management with consistent tools and stakeholder alignment.
• Collaborate with Field Sales, Regional Marketing, and Field Medical teams to identify gaps and opportunities.
• Provide excellent internal customer service and timely field support.
• Oversee field systems and tools rollout, onboarding, and continuous improvement.
• Lead national and local meeting planning and support exhibits and congresses.

Skills

Veeva CRM

RxVantage

Motus

Roster management

Analytical skills

Problem solving

Tools

Veeva CRM

RxVantage

Motus

Roster management

Job description

Description

Transforming Cancer Therapy Together

At ADC Therapeutics, we are passionate about revolutionizing cancer treatment. When you join our team, you become part of a mission-driven group of talented individuals dedicated to making a difference in patients' lives.

Why ADC Therapeutics

ADC Therapeutics (NYSE): is a commercial, global leader and pioneer in the field of antibody-drug conjugates (ADCs) with specialized capabilities from clinical through commercialization. Our CD-19-directed ADC for relapsed/refractory non-Hodgkin lymphoma, ZYNLONTA® (loncastuxamab tesirine lpyl) has received accelerated approval in the United States and conditional approval from the European Commission. ZYNLONTA is also being evaluated in combination with other agents and in earlier lines of DLBCL therapy as well as in indolent lymphomas including follicular lymphoma and marginal zone lymphoma with the potential to reach significantly more patients through expanded use.

We are a team of approximately 150 patient-focused, purpose-driven employees with a shared mission to transform the treatment paradigm for patients. If you’re interested in making a difference in the lives of patients worldwide with a team of like-minded colleagues, operating in a flexible work environment, come join us on our journey! To learn more about ADC Therapeutics, our values, and our exceptional culture, please visit us at https://adctherapeutics.com/ LinkedIn.

What You’ll Do:

Project Management & Cross-Functional Collaboration

• Facilitate an ADCT operations culture of planning and project management, using consistent tools and approaches to ensure that work is tracked, prioritized, and resourced effectively while managing stakeholder expectations.
• Identify field challenges, operational gaps, and development opportunities through ongoing engagement with Field Sales, Regional Marketing, and Field Medical teams
• Serve as a trusted operational partner to Commercial and Medical Affairs, delivering a high level of internal customer service through responsive support, proactive problem-solving, and timely resolution of field needs and inquiries.
• Assist with projects and initiatives supporting the broader Commercial organization beyond field teams, as needed.

Field Tools and Enablement

• Oversee the implementation, administration, new hire onboarding/training, and continuous improvement of field-facing systems and tools supporting Commercial and Medical Affairs teams, including CRM platform, RxVantage, Motus, roster management, and other tools, systems and processes.
• Partner with IT, business stakeholders, and external vendors to define system requirements, prioritize enhancements, coordinate testing, and support successful implementation while maintaining appropriate functional separation
• Partner with Leadership to develop key metrics and reports for field activities, identifying trends and analysis for Sr. leadership
• Oversee the field vehicle allowance program for Commercial and Medical Affairs field teams, including program administration, policy compliance, and vendor management.

Field Planning & Effectiveness

• Lead national and local meeting planning for field-based meetings and events
• Oversee the planning and execution of local and regional congresses and exhibits, including budget management, submission and approval processes, registration and logistics support, and ensuring field teams have the necessary tools and materials to support successful participation.
• Lead the exhibits approval process and chair the Exhibits Steering Committee
• Provide support to the Head of Commercial Operations and Senior Field Leadership, as needed, on key field initiatives, including incentive compensation planning and reporting, field force sizing and optimization, segmentation and targeting, and other operational priorities.

Requirements

Who You Are:

• 5+ years of relevant experience in pharmaceutical or biotech Commercial Operations, Field Operations, Sales Operations, Field Sales, or related functions
• Demonstrated experience supporting Commercial and/or Medical Affairs field teams, with a strong understanding of field processes, systems, and operational needs
• Proven business acumen, including strong analytical skills and problem solving.
• Strongly preferred experience with CRM platforms (preferably Veeva), field reporting tools, Microsoft Excel, and other commercial or medical field applications
• Experience managing field support programs, external vendors, operational processes, and budgets
• Established business planning and budgeting acumen and judgment.
• Excellent diplomacy and facilitation skills; ability to influence without authority.
• Up to 15% domestic travel

Disclosure: Geographies are subject to change at any time at the company's sole discretion.

Join Our Inclusive Team:

ADC Therapeutics is proud to be an affirmative Action/EEO Employer. EOE Minorities/Females/Protected Veterans/Disabled. We are committed to building diverse teams and fostering an inclusive, professional, and respectful work environment where employees are empowered for success.