Senior Manager, Commercial Insights, Patient & Access Analytics

Amgen; Chicago (IL); Hybrid; USD 156,000 - 211,000; Full time

Benefits offered by this job

Retirement plan

Stock awards

Health insurance

Job summary

Amgen seeks a Senior Manager, Commercial Insights, Patient & Access Analytics to lead the analytics strategy across the UPLIZNA portfolio, aligning Patient Services, Market Access, Brand and Sales. Responsibilities include defining measurement frameworks, partnering across departments, and driving actionable insights to influence senior leadership decisions.

The role requires advanced analytics experience (doctorate/master’s preferred) and strong collaboration across a matrixed organization.

Qualifications

• Doctorate or Master’s with analytics/sales ops experience
• Master’s with analytics/sales ops experience can qualify
• Bachelor’s with extensive analytics/sales ops experience qualifies

Responsibilities

• Own the Patient & Access Analytics strategy for UPLIZNA indications and lead prioritization.
• Partner with cross-functional teams to translate insights into actionable recommendations.
• Define KPIs and dashboards for patient access journey and brand performance.
• Lead external vendors and manage analytics resources to drive business impact.
• Communicate complex analytics clearly to senior leadership.

Skills

Analytics leadership

Cross-functional teamwork

Strategic thinking

Executive communication

Education

Doctorate degree

Master’s degree

Bachelor’s degree

Associate’s degree

High school diploma

Tools

SQL

Python

R

Tableau

Power BI

Job description

Career Category Sales & Marketing Operations Job Description Flexible Commuter role to Thousand Oaks, CA or Deerfield, IL site. You will work on-site 2-3 days a week.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

BAI - Senior Manager, Commercial Insights, Patient & Access Analytics Live

What you will do

Let’s do this. Let’s change the world. Amgen is seeking a Senior Manager, Commercial Insights, Patient & Access Analytics to serve as the strategic analytics lead for Patient & Access Analytics across the UPLIZNA multi-indication portfolio. This role will lead the development and execution of an integrated Patient & Access Analytics strategy across patient journey, patient services, reimbursement, and payer access dynamics to inform both Patient Access and broader brand strategy. The complexity of the UPLIZNA portfolio requires this individual to operate across a broad and highly matrixed stakeholder network spanning Patient Services, Brand, Market Access, Sales, Forecasting, Brand Analytics, Data Science, Data Strategy, and other commercial partners. The Senior Manager will have accountability for setting and prioritizing the Patient & Access Analytics agenda across indications and functions, aligning stakeholders around the highest-priority business questions, and ensuring analytical resources are prioritized against the areas of greatest strategic importance. This individual will move beyond reporting patient access performance to serve as a strategic thought partner to senior leadership, proactively identifying emerging access barriers, patient journey opportunities, and business risks; determining the analytical approaches required to understand them; and translating findings into recommendations that inform Patient Access and broader brand decisions.

Key Responsibilities

• Own the Patient & Access Analytics strategy and priorities across the UPLIZNA multi-indication portfolio, balancing competing business needs and ensuring analytical resources are focused on the highest-value opportunities.
• Serve as the primary Patient & Access Analytics partner to UPLIZNA leadership, translating brand and Patient Access priorities into analytical strategies, measurement frameworks, and actionable recommendations.
• Establish an integrated view of the patient journey across enrollment, access, initiation, adherence, and persistence, while accounting for indication-specific differences in patient and access dynamics.
• Integrate insights across hub, specialty pharmacy, claims, payer, reimbursement, and other relevant data sources to identify access barriers, performance drivers, emerging risks, and opportunities.
• Continuously advance Patient & Access Analytics capabilities through new data sources, methodologies, automation, and scalable approaches to measurement.

Strategic Insights & Cross-Functional Decision Support

• Define and lead analytical approaches to address complex and ambiguous patient access, reimbursement, patient journey, and business performance questions, moving beyond descriptive reporting to identify drivers, implications, and opportunities for action.
• Lead cross-functional analytical initiatives across Patient Services, Market Access, Brand, Sales, Forecasting, Brand Analytics, Data Science, Data Strategy, and other partners, driving alignment on priorities, KPIs, methodologies, and interpretation of results.
• Integrate Patient & Access insights with broader brand, customer, field, and business performance perspectives to inform brand strategy, planning, forecasting, and leadership decisions.
• Translate complex findings into clear, executive-ready narratives and recommendations, serving as an objective thought partner to senior leadership and influencing decisions across a matrixed organization.
• Identify and address trade-offs across competing stakeholder needs and provide strategic direction to internal and external analytical resources.

Performance Measurement & Analytics Enablement

• Define and evolve KPIs and measurement frameworks across the patient access journey and establish leading and lagging indicators to monitor performance and identify emerging opportunities and risks.
• Provide strategic oversight of dashboards, recurring reporting, and analytical deliverables, ensuring outputs remain focused on actionable business insights and evolving leadership needs.
• Partner with Data Strategy and Data Science to improve data quality, address data gaps, and evaluate new data sources and analytical approaches.
• Ensure analytical methodologies appropriately reflect the strengths and limitations of available data and maintain high standards for quality, governance, and consistency.
• Build scalable frameworks and best practices that improve the efficiency, consistency, and impact of Patient & Access Analytics across the UPLIZNA portfolio.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The analytics professional we seek is a strategic, collaborative, and intellectually curious leader who can navigate a complex multi-indication environment, translate patient and access data into actionable insights, and influence decisions across a broad network of cross-functional stakeholders.

Basic Qualifications

Doctorate degree and 2 years of analytics, sales and/or marketing operations experience: OR Master’s degree and 4 years of analytics, sales and/or marketing operations experience; OR Bachelor’s degree and 6 years of analytics, sales and/or marketing operations experience: OR Associate’s degree and 10 years of analytics, sales and/or marketing operations experience; OR High school diploma / GED and 12 years of analytics, sales and/or marketing operations experience

Preferred Qualifications

Demonstrated experience leading patient, market access, commercial, or related analytics within the biopharmaceutical industry. Strong understanding of the pharmaceutical patient journey, including patient services, reimbursement, payer access, treatment initiation, adherence, and persistence. Experience supporting multiple indications, brands, or complex stakeholder environments and balancing competing analytical priorities. Experience working with patient-level and healthcare datasets including hub, specialty pharmacy, claims, payer, EMR, and other longitudinal patient data. Demonstrated ability to translate complex and ambiguous business questions into structured analytical approaches and actionable recommendations. Ability to synthesize multiple data sources and stakeholder perspectives into an integrated view of patient access and business performance. Strong strategic thinking and demonstrated ability to use analytics to influence key business decisions. Excellent oral, written, and presentation skills, including the ability to communicate sophisticated analytical concepts and findings clearly to senior leadership. Demonstrated ability to influence, prioritize, and drive alignment across a complex matrixed organization without direct authority. Strong project leadership skills with experience leading multiple complex analytical initiatives across functions and stakeholders. Experience managing external vendors and/or providing strategic direction to analytical resources. Expertise with analytical and visualization tools such as SQL, Python, R, Tableau, or Power BI. Strong understanding of data quality, governance, and the strengths and limitations of patient-level healthcare data. Demonstrated curiosity and ability to identify new analytical approaches, data sources, automation opportunities, and emerging capabilities that improve business decision-making.

Thrive

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well‑being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

What you can expect from us

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time‑off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote and hybrid work arrangements, where possible

Salary Range 155,747.20USD -210,716.80 USD

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world’s leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We will not be penalized for redacting age‑identifying information such as age, date of birth, or dates of school attendance or graduation. AMGen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. . Salary Range 155,747.20USD -210,716.80 USD

For more information, visit www.amgen.com and follow us on www.twitter.com/amgen.