Senior Manager, CodeQL Security Services

GitHub; United States; Remote; USD 112,000 - 300,000; Full time

Job summary

A leading software platform is seeking a Senior Manager for CodeQL Security Services to manage a team of CodeQL Engineers, ensuring customer satisfaction through effective service delivery and engagement management. This role is remote and aims to improve operational processes while developing team capabilities, requiring significant experience in technical consulting and project leadership.

Benefits

Competitive pay

Generous learning opportunities

Excellent benefits

Qualifications

• 9+ years of experience in related field or equivalent.
• 1+ year experience leading customer projects.

Responsibilities

• Partner with Sales and Support teams for customer service.
• Schedule and plan engagements with Engagement Manager.
• Provide great customer experiences through effective scheduling.

Skills

Technical consulting

Software development

Application security

Customer project leadership

Education

Bachelor's Degree in IT, Computer Science, Engineering, or related field

Master's Degree in IT, Computer Science, Engineering, or related field

Doctorate in IT, Computer Science, Business Administration, or related field

Job description

Overview

GitHub is seeking a Senior Manager for CodeQL Security Services in our Expert Services team, reporting to the Director of Security Services. This position manages a team of CodeQL Engineers and works closely with the Director, Engagement Managers and Project Managers to provide excellent customer service to our customers, as well as serve as a liaison to internal teams. This is a remote position that will be focused on supporting engagements in specific regions.

The Senior Manager for Security Services plays a pivotal role in maintaining customer satisfaction by facilitating exceptional service from commencement to completion of services engagements. This role is the liaison between internal teams and services sales, with a primary focus on stakeholder alignment and unblocking throughout the entire services process. In addition, they are responsible for managing a team of CodeQL Engineers and helping them continue to grow and build their skills in GitHub. This role also works closely with the Engagement Manager role to ensure their engineers are staffed on engagements that meet their respective skill sets. There will be a focus on ongoing process improvement and operations flow specific to engagements to maintain a scalable, repeatable business.

Responsibilities

• Partner closely with the regional Sales, Support, and Customer Success teams to service their business segments and regions.
• Work with the Engagement Manager to schedule and plan engagements.
• Collaborate with Field Services sales to understand customer needs so that Expert Services delivery can exceed expectations.
• Reliably and consistently provide great customer experiences by scheduling engagements on time with appropriate resources. Manage customer communication with regards to scheduling and sentiment.
• Develop and leverage a deep understanding of GitHub Security Services offerings in order to assign and schedule effectively.
• Collaborate cross-regionally for optimized scheduling, delivery, and process fidelity.
• Ensure customer engagement issues are resolved in a fast and professional manner.
• Work closely with operations teams on forecasting, reporting, assignment allocation, and process improvements.
• Possess a deep knowledge of best practices when it comes to strategic delivery and customer satisfaction, executing in effective ways across complex projects.
• Work with operations to build solutions for scheduling, time tracking, and engagement visibility.
• Conduct partner alignment meetings and ensure partners understand their roles and responsibilities for co-delivered engagements.
• Effectively develop and mentor team members to build broad and deep bench strength in the skills needed to manage and scale delivery needs.
• Assist in recruitment, management, and onboarding of new team members.
• Be a support to the Project Management function.
• Be a secondary support to operations reporting.

Qualifications

Required Qualifications:

• 9+ years experience in technical consulting, software development, application security, or related field
  • OR Bachelor's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 7+ years experience in technical consulting, software development, application security, or related field
  • OR Master's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 5+ years experience in technical consulting, software development, or related field
  • OR Doctorate in Information Technology (IT), Computer Science, Business Administration, Engineering, Business Leadership, or related field AND 3+ years experience in technical consulting, software development, or related field
  • OR equivalent experience
• 1+ year(s) experience leading customer projects

Preferred Qualifications:

• People management experience
• Experience in technical consulting
• Experience working for a technology vendor in the DevOps, DevSecOps or Developer AI industry in an operations or project management capacity
• Basic awareness of secure software development and technical aptitude to learn basic Git and GitHub vocabulary
• Excellent follow-up on action items with a get-it-done positive attitude in a fast-paced, frequently changing environment
• Excellent communication skills, both verbal and written
• Experience helping solve the problems of GitHub customers

Compensation

The base salary range for this job is USD $112,800.00 - USD $299,300.00 /Yr.

These pay ranges are intended to cover roles based across the United States. An individual\u2019s base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don\u2019t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there\u2019s any way we can make the interview process better for you; we\u2019re happy to accommodate!